269 Margaret St, Plattsburgh, NY 12901
Plattsburgh City Taxi Inc Plattsburgh City Taxi Inc
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I've been a regular, loyal customer of City Taxi for over six months now, using them twice a day, five days a week. Never had a complaint before last night.
I had a few drinks with some friends (as consenting adults are allowed to do) and found it time to go home. I went outdoors before I even CALLED a cab and proceeded to wait there for an hour in the cold. I wasn't too irritated about waiting, because I know they're busy on a Friday night.
After an hour, I called them back to make sure my cab was still on the way. The dispatcher was such a rude jerk to me that I'll never use their company again! He informed me in a very snotty voice that my cab had already been there, beeping, waiting for me, and I wasn't there. I asked if he was sure he sent it to the right address, because I'd been waiting outside the ENTIRE TIME and no City Taxi even slowed down outside the house.
The dispatcher said "No, you weren't there, so you're gonna just have to call somebody else" and hung up on me.
So City Taxi, what a class act - leaving a drunk girl stranded in the cold outside her friend's place for an hour, then not even apologize or offer to send another cab. Just HANG UP on a paying, regular, loyal customer.
And that's why they lost my business. Their new motto should be "The customer's always right - unless it's a Friday night and they've been drinking. Then we're free to treat them horribly."
Holy shite, girl on the phone had no idea where a major craft beer store was, could not hear her over ringing phones and bad connection. Cost $14 to drive 1.7 miles and back, + $3 to wait "7" minutes. $17 total, almost worth it to walk instead. Next time I will take a cheaper cab and call another one back so no waiting fee