My fiancé and I bought a dryer from this store. When we finally got it home it didn't work. We went back and fourth for 10 weeks with LG and service guys coming in our house and screwing us around. Without any problems we took this issue back the the manager and he gladly helped us out. We will never buy LG again due to customer service but will forever be customers in the Plattsburgh Lowes due to the manager working so well with us!