What to Know About: Insurance »
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In the event of a disaster that affects your home and property, what are your options?
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A bad neighbor, never thereLast year I called the office and updated my address, gave my new married name, and gave my new debit card information. A few months later I received a letter from the state forwarded from an old address stating my insurance was canceled. I never got a letter or phone call. Turns out that a worker in Weidinger's office took the new card number but didn't update the expiration date I gave her, nor did she update my address, so my card came up as an error. They were completely unapologetic. A new policy was written. Then it was canceled a week letter and I got letters forwarded from TWO PREVIOUS addresses and my maiden name. After not returning calls and not telling me information about a new policy, I switched to Progressive.These agents are rarely available or at their desks. They also don't return calls or make calls when necessary. As a State Farm customer for 20 years, I have never been treated so poorly as a consumer.
4 weeks ago one of their insured hit my semi truck, i've called, emailed and faxed. the calls are met with ridiculous hold times, the fax number was a Garage Door Company, and after an email everyday, the last one including the State of Florida, they finally called me. still no resolution to this problem. they are no doubt the worst insurance company i've ever dealt with. WHY HAS FLORIDA ALLOWED THEM TO REMAIN IN BUSINESS ???????
I've used Alberto Volinsky Allstate for about 5 years and they have been top-notch. Best pricing around for my coverage limits, and always very easy to deal with when I have a problem (like an accident) or need to add or change a vehicle. Alberto has even called me several times to check in on me or even wish me a happy birthday. Highly recommended.
This company is horrible. They do not look out for their policy holders They do not attempt to settle claims in a timely manner, give fair offers for settlements and don't return calls. I have not been able to reach an agent in over 3 wks. Their policy holder totaled my car 6 weeks ago. They have, after accepting 100% liability left me without a rental and no transportation back and forth to work offered me an insulting amount for my totaled car. I sent proof of the value of my car. There are no negotiations for a settlement amount. Just lots of unanswered calls. I have done a lot of research on this company. They have a high amount of consumer complaints. Not only from 3rd party claims but their own policy holders.Research for yourself. If you are a policy holder with this company, I recommend cancelling your policy and going with an insurance company that will keep you from getting sued. Acting in bad faith will cost them.
Ocean harbor is the worst company ever, their customer service is poor and their adjuster and adjuster manager don't return my calls , left several voicemail and don't get anything back from them, they told me to rent a car, that I would get reimbursed and now they don't want to pay for that rental. They have made me stress and cry several days from frustration of no getting answers and results , all of this for a crash I didnt not have fault in, it was their insured who has this really bad company as an insurance
I have been working with this office for the last 8 years, every time I have had to call in the office their people are friendly and truly care what is happening with my family. Finding ways to save money is important to me and them.
Worst insurance . Do not use themDelay vlaims no customer service drops calls makes you wait 45 mts on line
OCEAN HARBOR INSURANCE IS A RIP OFF! Rude, lazy employees, who will take your money monthly, and not even pay your claim. I had an accident TWO MONTHS ago, and it has YET to be resolved. When I call my agent, Selene Gomez, and another women in charge of my case, Laudy (I do not have her last name) they are rude, and have HUNG UP on me several times. If I am on the phone with them, and it hits 4 pm, I am hung up on. When they do not do their job, and I ask to speak to a supervisor, I am hung up on. They have NO PROBLEM calling me to collect my monthly payment, but I leave a voice mail EVERY DAY and receive a phone call back MAYBE once a week. This company is ROBBING me. It has been TWO months I have been off the road. Because of this, I was unable to get to my job, so I lost my job and my apartment, and was forced to move home with my parents in Kentucky. This company has literally ruined my life. not only should you not be insured by these people, but this company needs to be SHUT DOWN. This is unjust, cruel and just plain not RIGHT. I have even obtained a lawyer, and filed a complaint with the Florida attorney generals office. Please, this company needs to be stopped, and I am doing everything in my power as a young, 22 year old women who was RIPPED OFF and completely taken advantage of..
If you want really POOR service with State Farm see Tami Satterfields office in Plantation Florida...As a 30+ year State Farm customer I am posting this to reflect how disappointed we are to be represented by this office. We have corrected that error but want people to know just how POOR your offices customer service is, how poorly you treat your policy holders, the lack of follow up by you and your team. It starts at the top Tami Satterfield and so this is a reflection of you. Your team almost cost State Farm our loyalty and business, your teams total lack of concern for a customer, a LONG TERM customer. Our complaints will not end here, we are contacting State Farm, filing complaints with the BBB, Florida Attorney general, Consumer.Services@myfloridacfo.com., FDIC, Office of Financial Regulation’s. Avoid deal with Tami Satterfield with State Farm Insurance Co 218 S University DrPlantation, Florida(954) 452-5200 Find a New agent to represent you with State Farm !
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To mitigate the risk of loss, people purchase insurance policies from a company. When buying a policy, the person agrees to pay a premium, which is small, regular payment based on the losses that may occur. If the insurance provider determines there is a greater chance of risk as compared to the average policy, the premium is usually higher. Premiums are often paid monthly, and can add up over time up to be greater than the expense of replacing the insured item.
Many types of insurance only cover a certain amount of risk on an item. The amount the policyholder must pay before an insurance policy begins covering an expense is called the deductible. In the event of damage or loss to whatever the policy covers, the policyholder is responsible for the deductible no matter what. If the cost of damage or loss is less than the deductible amount, the insurance company does not pay anything. If the cost is greater than the deductible, the policyholder only pays the deductible, while the insurance pays the rest. Generally, the deductible amount is related to your premium, with a higher deductible usually requiring a lower premium, and vice-versa.
Selecting the right insurance involves careful research and evaluating many different options for coverage. This is why many people use an insurance agent to assist with making the right choice depending on their needs and financial situation. Agents often interview potential or current clients to get an idea of which insurance policies would benefit them the most. Based on their needs and individual risk, agents can often give potential customers a quote, which serves as a cost estimate for a specific policy. This is only a rough idea of what the policy will cost, because evaluating the risk associated with a given customer can take time. Insurance companies often compile an insurance score to quantify the risk an individual poses and calculate premiums accordingly. Credit scores play a major role in insurance scores, but past insurance-claim history is also taken into account.
While agents often specialize in a particular category of insurance, some sell several different types of insurance. Agents can work for a larger insurance company or operate independently, selling policies from several different insurers.
Almost anything of value can be insured to protect against loss due to a variety of circumstances. Insurance policies are very specific in the items they protect and in what event the policy holders will be reimbursed. Some of the most common insurance policies cover things we all use.
Millions of Americans drive a car to get from place to place each day, so it makes sense that auto insurance is one of the most commonly used types. In most states, the law requires drivers to maintain an active insurance policy on any car, up to a certain amount. Most car owners are required at minimum to purchase liability insurance, which protects against damage for which the policyholder is at fault. Liability insurance covers damage to property as well as any injuries sustained in an accident. It's important to note liability insurance only covers damage or injuries of others, not the policyholder themselves. In addition to liability insurance, car owners can also purchase coverage for their own vehicle and medical expenses in the event of an accident. For this purpose, liability, vehicle and medical coverage are often packaged together in a single policy.
Insurance can also be purchased for other vehicles, like motorcycles, ATVs, boats or RVs, and generally functions similarly to car insurance. Policies for alternative vehicles may have higher premiums if they are considered more dangerous, or might include other coverage options specific to the vehicle. Many companies that provide auto insurance will also offer coverage for motorcycles, ATVs, boats and RVs.
Your home, condo or apartment is probably the most valuable thing you own or otherwise pay for, so it makes sense to get it insured. Homeowners insurance is important not just for the security of the house itself, but for its ability to cover possessions inside the home as well. Many mortgage lenders also require an active home insurance policy.
Like auto insurance, homeowners insurance is typically bundled together with policies covering many different items or categories of items. The primary coverage type is for the dwelling, insuring the house itself and all structures attached to it. Policies may also cover property within the home, with premiums varying depending on the value of all assets. Personal liability may also be included for damage or injuries sustained on your property that you are responsible for, much like auto insurance.
Property insurance also may cover certain major events outside of your control. These are known as perils, and may include fire, flooding, natural disasters and other catastrophic events. You may want to purchase insurance against one or more of these perils if you live in a high-risk area. Flood insurance is an exception, however, and can be purchased through the government-sponsored National Flood Insurance Program. Your lender may require this if you live in a flood-prone area.
To help pay for medical expenses, many people rely on their health insurance. With the passing of the Affordable Care Act, almost every American is required to enroll in a health care plan, or they face a penalty. Health insurance works similarly to other forms of insurance, although it is probably used to cover expenses more often, since car accidents and home damage are relatively rare compared to doctor visits and the need for medicine. Health insurance also operates on a premium-deductible model, and policyholders can choose what level of coverage works best for their lifestyle. For example, if you visit doctors very infrequently, you may consider a plan with a low premium and a higher deductible. On the other hand, people who require regular medical care may wish to pay a higher premium in exchange for more coverage from their deductible. Dental and vision care are sold as separate plans and are not required by law.
When someone dies unexpectedly or is injured severely enough to be unable to work, it can be a financial disaster for their family or loved ones. Many people choose to purchase a life insurance policy to support their family in the event their regular income is suddenly lost. Life insurance comes in two basic types: term and universal. With a term life insurance plan, you pay a premium for a predetermined amount of time, usually 10 years or more. If you die at any point in that timeframe, your family receives a death benefit. If you're still around when the term is over, the coverage is canceled and you receive nothing. Universal life covers your entire life, and usually delivers a minimum benefit at death.
Travel insurance is available for individuals who want to protect against unexpected setbacks in the course of travel, whether it's losing luggage or medical treatment abroad. Travel insurance may prove particularly useful for people who travel a lot for work or often visit remote locations. Travel insurance can take the form of either specific or blanket coverage. Specific coverage is useful for covering only certain risks, like medical emergencies or unexpected trip cancelation. Blanket coverage may cover some or all of your expenses for your entire trip.
Pet insurance is a relatively new product that may help cover the costs of medical care for a dog, cat or other domestic animal. Medical care for animals can be very costly, particularly because insurance for them is rare. By paying into a premium, you can help offset the cost of unexpected emergencies as well as routine checkups and medication. While virtually unheard of a few years ago, pet insurance has become more popular as the cost of veterinarian care has continued to rise.
Umbrella insurance is extra coverage from liability for other insurance policies, usually home or auto insurance. Consumers may choose to purchase an umbrella policy if their home or car is more expensive than a typical policy would be able to cover. For example, most car insurance liability policies cover at least $25,000 per person or $50,000 per accident. But if the accident involves a very valuable car, or the victim is willing to pursue legal action, insurance may not even begin to cover the full cost. You may want to hedge your risk by purchasing umbrella insurance to add extra protection to your existing policy.
To receive a payout for an insurance policy, the policyholder must file a claim with the insurance company. The basics of the process are straightforward, but can vary depending on the type of insurance.
Claims Adjusters and Examiners
A claims adjuster or claims examiner is an employee of an insurance company, and the person responsible for evaluating claims and determining if the company will reimburse the policyholder at the amount provided. An adjuster inspects claims related to property damage, as in the case of auto or home insurance policies. Claims examiners are typically involved in health and life insurance, and review medical records to determine the proper payout for major medical procedures.
How To Make a Claim
Filing an insurance claim can be stressful and confusing, but you need to begin the process as soon as possible to make certain you can recover your losses. It's important to note that in the case of emergencies, you should always call 911 first. The safety and health of yourself and others takes precedent over insurance.
Auto Insurance Claim: If you're involved in an accident, you need to call the police right away and have them document the situation. You can file a claim upon obtaining the police report. It's also a good idea, if possible, to take your own notes at the scene. The most important things to record are what happened before the accident, the date and time, traffic signs in the area and road conditions. Also be sure to get the other driver's name, address, license plate number and insurance information. Even photos taken with a cell phone camera can help the claims process. Once you have this documentation, call your insurance company right away.
Homeowners Insurance Claim: In the case of damage, take pictures of the affected area as soon as any safety or health emergencies are resolved. Take note of what happened and all the relevant circumstances and report to your insurer as soon as possible. If any of your possessions were damaged, use an inventory of your important assets and make note of this in the claim. Once an adjuster has made their own report, review it for accuracy.
Life Insurance Claim: Send your insurer a claim form for each beneficiary in the plan, as well as a certified copy of the policyholder's death certificate. With the proper information, life insurance claims are generally straightforward. Problems may arise if the policyholder has died within two years of opening the policy. In this case, an attorney may be needed to settle the claim.
Insurance is a wise investment, but it can make a dent in your monthly budget. Thankfully, there are a variety of ways to trim the fat off your premiums and make certain you are paying only as much as you need.
Shop and Compare
Perhaps the best way to save on any insurance policy is to take the time to compare prices between as many companies and plans as possible. Even after you've chosen a plan and started paying into it, consider looking around again when it comes time to renew the policy. Consider using an independent agent when searching for a new insurance policy. While traditional agents can still find a good deal, independent agents can choose from a variety of providers and tailor your coverage to your specific needs. The Internet has also made comparison shopping easier than ever before. Potential customers can often get free quotes online very quickly.
Buy Only What You Need
Insurance agents will often try to "upsell" on various extra products that may be useful for certain people, but are generally excessive for the average consumer. Stick with basic plans that cover as much as you need without any additional costs. For example, if the annual cost of your auto insurance is 10 percent or more of the total value of your car, drop all but the most essential coverage. This is especially applicable if the car you drive is older and could be replaced with savings. Otherwise, you are paying for insurance that will never actually benefit you in the event of a serious crash. It can help to create a budget and know exactly how much income you have to work with before making a decision on a new policy.
Take Advantage of Discounts
Insurance providers offer a wide variety of discounts for all kinds of special customers or circumstances. In one of the most basic discounts, many companies will offer lower rates for customers who purchase home, auto and life insurance policies from the same provider. Car owners may get a rebate from taking a safe driving course. For those with teenagers on their plan, good grades can earn a small discount as well. Insuring multiple cars with the same provider may also lower premiums. Some providers will offer lower rates for military personnel, federal employees, teachers, first responders and their families.