Emergency Animal Clinic of Collin County

Slow response to animals illness and personnel on their staff with attitude problems.

They deserve zero stars and to be shut down as a business! If having to put your 6 year old dog down is not already hard enough, being told that the services you paid for in getting a paw print had a mistake and they did not make one is icing on the cake. When I went here 3.5 weeks ago with my dying dog and had to make the tough decision, I made a huge point in making sure I would have this paw print made and even questioned the reliability of trusting this to be completed. I was reassured over and over that nothing would go wrong they had switched companies and the new one did a great job. Here we are a few weeks later and I get a phone call telling me there was a mistake and that they did not make the paw print. So now, I have NOTHING from my dead dog. But don't worry, they are going to refund the $40 I spent to have this done and are very sorry. Treating this like it was a cheeseburger from McDonalds left out of my order. If there is one part of a job that cannot be fixed after the fact it is when dealing with dead/ cremated animals. My advice if you are reading this is to take your animals elsewhere for ALL of your needs. Now I have a dead dog that I spent over $400 to have to euthanize her and these people can't even transfer paper work properly for a paw print to be made... kindness and sympathy from the staff can only go so far, this is unacceptable in all levels!

Recently a pup was brought into your office. He was turned away because of your fees to treat him & no options to try. At the least you could have recommended another ER. He had 15 seizures that night. His family brought him in & you wanted money; treated him but it was too late because of your incompetence & he had to be put down. When she paid $800 of the bill with care credit, & most likely not the right treatment, you then told her she could not take his body home until she paid more money ($97) & you told her that she had to have that within 72 hrs or you would dump his body. What kind of vet is that cold and callous to a grieving family? No one should go to this ER to have their pet treated! Drive the extra miles & find a more compassionate & professional vet who may be able to save your pup's life. Avoid Dr. Christian Hoyt who sentenced this pup to death by his incompetence. Run free at the bridge little Christopher. You were loved so much by your family and will be so missed.

Pg 2 It breaks my heart for her and her daughter. And when someone called and spoke to you ... Dr. Christian Hoyt, one of the most inhumane Vets She has ever spoken to. He was very matter of fact and did not care. Asked me to call back tomorrow and speak to Nathan their Business Office Manager. I hope no one in your family ever need help with one of there pets and they get treated like you treated my friend !! This world is full of hate and what ever happen to compassion for one another. This makes me sick and so do YOU !!!! RIP Christopher ����������������

Brought My Dog .. Pay 115$ i was there for more than 1 hour to let me know that the seizure was due his age and for them to monitor him for one night I was to pay an amount that I was like "What".... The dr not even suggested what to do in case of a seizure...

I will not recommend this place to anyone !!!

We took our pregnant Chihuahua here 1 hour after she started into labor.That was at 9:00 PM. We had called ahead to make sure they knew we were coming. When we arrived, Dr Ramirez examined her and we told her our Veterinarian had said that the puppy was large and she would not be able to deliver it herself. This is why we were at an emergency facility. They allowed her to labor until 3:00 AM. At this time they finally got to her. By this time the sac was protruding from her vulva. She was exhausted. When the Caesarian Section was finished , they informed us that Sara was fine. The baby had died. This puppy was kicking around all day prior to surgery. When asked why they didn't do the surgery earlier, Dr Bridges said it was because they had other surgeries to do that obviously took precedence over hers. They should have told us this and we would have taken her to another facility. This beautiful, sweet puppy did not have to die.