5-17-18 - I just left this place and the owner was screaming at me. I asked for a refund for the wedding tablecloths they were supposed to iron, but looked the same as when I brought them in (wrinkled and creased). This establishment was rude, unprofessional, and did not provide the services promised. In addition, they told me one price when I dropped off, and a higher price when I picked up. I had been a faithful customer of Y Pay More Cleaners for many years and have never complained, or returned one item to them.
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Strongly advise you to find another cleaners.Customer services is non-existent , no professionalism at all ( rude).Like all relationships on the surface seems fine, but let an issue come up.On multiple occasions Mid-Park cleaners has made errors with my clothing. They have repeatedly shown that they do not care about your issue or your clothing
High quality laundry service at your budget. There's really nothing more you can ask for! The best shop in town.
The store treated clothes carelessly without any professional expertise. And what made it even worse was that they acknowledged zero responsibility by damaging my jacket, and didn't even try to apologize.
I am a local customer to this cleaners for past couple of years. Now under the new management i have seen major change in the services they are providing. I am very happy with the way they have evolved under the new management. The services and quality is really good. Prices are very moderate compared to other cleaners near plano. Would definitely recommend this place
The gentleman who served me was very courteous and friendly. I needed last-minute cleaning done so as to travel to an out-of-town funeral, and Park Pavilion was able to handle rush job in time!
Family owned - they go over the top in customer service! I have used them for over 10-years and always had a great experience. Whether it is replacing a lost button or cleaning a stain, they are the best!
Ruined a $60 dress shirt and refused to replace it. Stan (owner) would only offer me in-store credit...why the hell would I want in-store credit to a place that clearly just destroyed my shirt! DO NOT GO HERE!
***AVOID*** THIS PLACE.This dry cleaner has terrible customer service staffs. They ruined my brand new suit and dress pant that were just bought sent to dry clean. My garments were wrinkled, pressed wrong way with line impressions all over, iron markers, shine spots, discolored fabric, and damaged the fabric entirely. The owner (Tim) was very unprofessional, said to me “what you pay is what get” on my garments with wrinkles and damaged fabric. They don’t respect their customers less on their garments. The owner is very rude and treats their employees unprofessionally.
The place is violating OSHA because there were times that wet floor inside the customer area, "unknown liquids" has been dumped in the back alley, the male manager was rude to his employee/s (we've asked two employees), the male manager treats you better if you give him a "tip" (try it for yourself) and if you try to observe the staffing (they come and go due to maltreatment from manager/or female manager). Overall, customer service is very poor and have lost/misplaced our dry cleaned suit (it happened one time only). Don't take our word but try it for yourself. Observe!