I went in Wednesday to send an int'l wire. Since Bank of Texas had just closed my branch and at least 7 more branches in my town, I had to find the closest one from the only two that were left. This location is brand new. As I walked in, it looked like the bank was closed. It was dark and one teller was running the entire bank. But, he was behind the wall and out of site helping someone else at the drive in teller. As I yelled out to see if someone was there he came from the corner, was kind and apologized. As I told him what I needed, he promptly told me he would have someone come to help me because he couldn't do wire transfers, and he went back behind the wall. After waiting more than 15 mins. and no one came from their offices, I wondered whether anyone even knew I was there. I decided it was time to try to other location, just to see if I wanted to continue banking here. As I walked out, the person that was supposed to be helping me decided to stop what he was doing on the computer and tell me he was available instead of making me wait longer. I told him I would come back when they were better able to handle my business, and I left. I ended up going to the other branch, and I'm glad I did. They handled all my needs and were friendly, helpful and AVAILABLE. I'm paying my mortgage off soon and also had the mortage dept. contact me about a new mortgage for lake property/plot.However, it still concerns me deeply that the Bank of Texas has closed 8 banks "all of the sudden" in Plano and has only 2 left. Of those 2, they are operating on skeleton crews and the service reflects this at this location!
Serving the Plano Area.
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16. Frost Bank
5021 W Park BlvdPlano, TX 75093
From Business: Texas roots. World-class service. From banking and insurance to all your investment needs, Frost is here for you. Literally. If you're in Texas, chances are there's a Frost nearby with folks you can trust to navigate you through any financial decision, no matter how simple or complicated. And because we put people first, y…
5000 Legacy Dr Ste 405Plano, TX 75024
From Business: AT BAY Equity. We know HOW important each mortgage is to the borrower. We are committed to great customer service and focused on closing each loan on time. Welcome to BAY Equity home loans. “your home for loans. ”.