Firstly, I must mention the quality of repair is excellent. Kendrick was knowledgeable, courteous and quick. He is the only reason BHB will ever receive more than one star. My initial call was received by Belinda. I advised her LG quoted $185.00 plus tax for the service repair and that would include all costs of service and parts. Belinda said if the issue is indeed the heating element, as expected, they would be able to at least match the price. I was to be charged $85 for the diagnostic and that cost would come out of the final price if they are to return to complete the repair. No problem as I'd prefer to support smaller businesses. So, Kendrick arrived and was paid the 85.00. I was told I'd be called back in a couple of days with the cost of part. Several days passed and I called in and was told the part would cost 140.00 PLUS the cost of labor and the original 85.00 would not be deducted. This was unacceptable. I advised her I expected them to hold up to their word with the price. Again, I was told I'd be called back. A week passed and I started calling. The calls always rang a few to several times then went to voicemail. I left a total of 3 messages the following week. Then I waited another weekend (they do not operate on weekends) and my call was finally answered on Tuesday. She said they could do the 185.00 but that was on top of the first 85.00. End the end I paid the amount and everything was resolved. BUT dealing with this company is troublesome and more costly than hitting up retail. They are liars at best.
10201 Plano Rd Ste 109Dallas, TX 75238
From Business: ASAP Appliance Service was established in 1998 and has the experience and expertise to get the job done right the first time. Our skilled professionals use only the finest tools and materials to keep your appliances running efficiently. Once we've been to your home, it's almost as though your appliance were brand new.ASAP …
3786 Arapaho RdAddison, TX 75001
From Business: Our goal at Appliance Rescue Service is to deliver the best appliance repair and customer service in the Metroplex.We are the original Appliance Rescue Service. We take pride in our top tier reputation, repairing all brands of appliances... no matter where you bought them. We offer the very best in warranty support.When it…
3039 Kendale DrDallas, TX 75220
From Business: Over 20 years of commercial and residential service to Dallas and surrounding areas (Since 1996!) Our licensed technicians are prompt, friendly, clean, and professional. We will always go the extra mile to ensure you as life long customers Our licensed technicians are prompt, friendly, clean, and professional Excellent qua…
Mckinney, TX 75069
From Business: he Premier Dallas Appliance Repair Company. Family Owned & Operated Since 1987 The best appliance repair and customer service in the Metroplex. Proudly serving Dallas, Addison, Plano, Frisco, Allen, McKinney & More!
This place is an absolute joke. I bought two recliners, spent $1200. When delivered on of them would not recline. I showed them exactly the problem, they came and looked at the recliner and I sent pictures. Now I am getting the run around and eight days later and they have not fixed the chair or replaced it. I have called and visited the business and they make excuses. I will never shop here for anything ever again.UpdateAfter more than a week they did finally replace the recliner. I still wouldn't recommend them because of how it was handled.
Prices are VERY high! It's not at all competitive with Goodwill or Family Thrift. I can buy comparable products new at Home Depot in some cases. Lots of merchandise, though! Nice staff!
Not helpful at all, rude on phone when requesting info re: wall stove installation.