282 New Britain Ave, Plainville, CT 06062
Phone: (860) 410-1889
Cuisines: Buffets, Asian, Caterers, Chinese
Specialties: Family Events, Parties, Fiestas
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10/09/2011Provided by Citysearch -
My daughters (11 & 9) and I stopped by Imperial Buffet on 10/1/11 for dinner. My daughter's and I went through the buffet line together but were separated by one person who cut in front of me. As I waited for the customer to get her food so that I could reunite with my daughter, I watched as a Imperial Buffet staff who was filling the food stations, rudely say MOVE to my 11 year old, and without waiting, shove her into HOT CHAFING DISHES. My daughter burned her hand, which began throbbing almost immediately. Once we got back to our table, I asked for ice in a bag, but that was not cutting through the pain and we had to leave. I asked for the manager who said this should not have happened, but the damage was done, my daughter was in too much pain to eat. The manager should have refunded our meal - instead we were billed $45 for a meal we did not even eat.
I have never seen a restaurant staff, particularly a female, with so much venom in her face as she shoved my child aside. Not even giving her a chance to respond to her rude ""MOVE"".
Reconsider going here for your own safety.