I called in the evening to book for a cab for the next day.I was advised to call the following day.I called early morning as I am catching a trip at 10:30am.A guy named Matt refused to help and is saying that he cannot promised to send a cab in my hotel at the time I need it.I asked him if he can send earlier, his reply is "I don't know"Very unprofessional!Obviously, he hates what he's doing and is not willing to help customers!!
RUDE RUDE RUDE dispatchers! Make sure you take note of the time and day this happened so they know wich dispatcher it was.Call and talk to the general manager Jim Regan he is there on weekdays and tell him how you were treated!Dont let these guys get away with it
This is Rainbow Taxi. Make sure you take note of the time and day this happened so they know wich dispatcher it was.Call and talk to the general manager Jim Regan he is there on weekdays and tell him how you were treated!Dont let these guys get away with it
If I could give this pos a negative star review, I absolutely would!!! Called for a cab during an crisis. I needed a ride to get a rental urgently after my car ended up breaking down and the garage couldn't get the parts to repair it same day. I tried to get the ball rolling as fast as possible and called for a ride from arrow taxi and they told me a driver wouldn't be free for at least 40-45 minutes. So I hung up with them and called the rental place and discovered I wouldn't be able to get the rental because all paperwork I needed is in my vehicle in the garage over 45 minutes away so I called to cancel the cab. This is less than 10 minutes later! So I call arrow taxi back and tell the man I need to cancel and he says, "that is just wonderful because my driver is almost there." I apologize and start to explain what happened and am incredibly polite, despite being in a crisis and being very upset myself and the guy exclaims, "oh whatever!" And slams the phone down, hanging up on me. I am incredibly imcmimed to want to call back and give him a piece of my mind but rather, I think more people than just him should know what a piece of crap he is!!! I have other choice words but I suppose I'll settle for reader friendly words. Thanks for your empathy and understanding, a$$hole. I don't need you to hold my hand and coddle me but how about just some simple fricken mannerisms. Choke on it!
This is the same place as Rainbow Taxi, and they are terrible! I work at a hotel and called early in the morning for a guest who needed to catch a shuttle at 7:00 am; they said 20 minutes for a cab. 45 minutes go by and I still haven't seen this guy pull up, so I call and am informed by dispatch that he came, waited five minutes, and was sent somewhere else! He never came into the lobby to ask, they never called to confirm; it was freezing cold out and the guest wasn't going to be waiting outside! Common sense! When I asked him to send the cab back, he said he couldn't give me an eta and that it ''would be a while'' because it had been a ''dead call.'' What!? Now my guest is late for his shuttle; possibly missed it! But this was a blessing in disguise, because I know now of a different taxi company that will be getting all of the business from my hotel in the future; one whose drivers actually took the five minutes to come in!
I had a very good experience. The dispatcher answered promptly the 2 times I called & was helpful & professional. I was on the border of their coverage area & he checked to make sure that he could service that area. He then gave me a dollar estimate that I thought was very good (b/c I live in nj and am used to higher prices). He estimated how long it would take to dispatch the driver & said he'd call me when the driver was enroute. He did call me within the estimate window and said the driver will be there in 20-30 minutes (this was 7am-ish on a Saturday). The driver was there in about 25 minutes - another plus. The cab was clean - standard cab (not a limo-type car) & the driver was good. I gave it 5 stars because I really needed this cab (I was in a rural area in Canaan, NY) and ... was hoping the experience would be smooth & without some of the notorious examples of rude dispatchers. The dispatcher was very helpful & honest with all of his estimates.