After going in-person 2 days in advance to confirm that my truck would be available for pick-up, I got a call at 7:45 AM moving day that my 9 AM rental would, in fact, not be available and was instructed to call Customer Service. Customer Service wasn't open for 15 more minutes, and the CSR for Budget corporate was horrendous - even asked me "You can't change your move-in day?" after THEIR screw-up. It took the inventory manager over 2 hours to call me back with an option of another truck, further outside of the city, well after my scheduled pick-up time. Bad business, bad customer service - just a mess all around. While some of this wasn't the fault of this particular agency, I don't understand how it becomes my problem on the morning of my scheduled and confirmed pick-up that they don't have the truck needed. Shouldn't it be their responsibility to track it down? Use this company at your own risk... you may wind up running around the day of your move trying frantically to find another rental.
2918 Lebanon Church RdWest Mifflin, PA 15122
From Business: Dean Preowned Supercenter is a preowned automotive dealership offering a large inventory of preowned vehicles. We are a Thrifty Auto Sales franchise, and we also …
Positively outrageous service. Everyone was friendly and professional. One concern came up and branch manager Matthew Metarko handled my question before it came into a problem. Very professional. Thank you Matthew!
Easy rental, nice clean car and no glitches. The customer service reps at the Pittsburgh airport and very professional and friendly.
Love the gals and guys there at Enterprise! Always helpful and car ready to go, no surprises. Stop several times a year while visiting for a car.
Service was great especially Nick Gargaro who handled our rental. I would definitely rent from this location again.
I was traveling with my son, xmas week to a snowy area. I reserved a SUV 2wks prior due to weather conditions and the holiday. 30 minutes before pickup I was told a SUV was not available. I was given a Chevy impala which went terribly in the snow and was charged for a premium. When we returned I left multiple messages and the manager never called back. Eventually the the kid who rented me the car supposedly took 30$ off the bill. I have yet to see it in print to check if it was even taken care of. Absolutely ridiculous. What's the point of a reservation if they cannot give you a gaurentee? Also, the impala only had a quarter tank of gas. My advice, save yourself the aggravation and choose another rental company!
The representatives and the manager, Alex, are friendly and accommodating. I haven't had a single problem in my last 3-4 years of renting here. You can rent with a peace of mind. The cars were always clean and relatively new. There is also a GetGo gas station within couple of blocks. Enterprise also waives underage fee for students (at least CMU that I know of), which was a very useful perk.
Although this is not the closest car rental point to my house, it is by far the most efficient and organized, and the prices are good too. I rent cars all across the country, and generally like Enterprise nationally, but the way the staff in Oakland remember you and make a special effort for their customers is notable.
Picked up the vehicle at PIT - easy breezy. Counter staff was very professional, helpful and friendly for 7am. Very much appreciated her attitude. The car was clean, comfortable and just the right size for 4 adults with luggage. We did experience a "dead car" on day 2 when we went to return it. The vehicle had worked perfectly and was a 2017 with 4000 miles. We contacted Enterprise and they sent out a tow truck that arrived within 45 minutes. The tow truck driver was very helpful. Thanks Enterprise for all your assistance. We were so grateful that the car problem happened while parked in the hotel parking deck and not out on the road somewhere. Kudos!!!
I like Enterprise. They have competitive prices and they usually have good service. Last weekend was not a good service experience. When I picked up the car, there was no one available to tell me which car was mine. I had to wait several minutes for someone to appear. One fellow was sitting in the booth and appeared to be doing nothing. When I asked him what I needed to do, he said just wait for someone else to come back. Returning the car was similar. No one appeared to accept the returned car for several minutes. Then three people emerged from the booth. When I mentioned this to the person who finally showed up, he said that they were short of staff.