stay far away from this business. i purchased a new spa from them,paid for it in full. they delivered it, i hooked up the electrical and filled it with water and it started leaking as soon as i turned it on. they wont come look at it for at least 2 weeks. very poor customer service. thankfully my credit card company is in process or reversing the payment until i am satisfied.
Very disappointed in dealing with this company. I ordered a deck kit from Swimming Pool Discounters on February 16, it is now March 14, and I still do not have all the materials to build the deck. The materials came from Home Depot, and the cut list was as long as the parts list. They stated the lumber was "pre-cut", which was NOT TRUE. It also requires massive drilling for the lag bolts, and I am still waiting for the materials. I will never order from this company again. This company is not a manufacturer, its a mark up middleman.
Man I really wish I had found these reviews before I ordered. I am having the same issues as everyone else. So far they have robbed my little boys Christmas actually the family Christmas as the pool was our Christmas. Now I have a pool I didn't order, no plumbing, the pump and filter I payed nearly 400.00 is missing the filter making it useless, Bob is rude, keeps brushing us off hanging up saying he wil call later never calls back.Dealing with a guy named Nick praying he fixes this..The idea of filing a small claims suit is ridiculous. Over a pool! But we don't have the money to just throw away and we will have to take the proper steps to get our hard earned money back if needed..This is gutting and heartbreaking. So far a terrible gut wrenching experience. Buyers beware! Please read reviews..I will post a follow up review if this Nick fixes all that is wrong. But for now I would say stay away from this company. Yes the prices are very appealing and thats what sucked us in. PLEASE spend the extra money on a more repeatable company.
This company provided me the worst experience in my life dealing with a business. The sales people are so rude. They take your money when they don't even have your pool in stock. They don't care about u as a customer at all
We recently bought a Sundance hot tub at Pool City in West Mifflin our salesman was Mark Davis, he was very professional, not pushy and he knew the product he was selling us.
Do yourself a favor and go somewhere else to buy your swimming pool. I purchased my pool from the New Castle store, and I have had to call this company at minimum of 25 times trying to get a response on when the pool would be installed. They are RUDE!! And they talk down to you!! Dale lies, and Bob screams at you on the phone!! So unprofessional!! The young lady that answers the phone at the New Castle store is pleasant, but her hands are tied, not really able to help you due to having to go through the Pittsburgh office. I just told Bob on the phone if I don't get a response from the installer today, I want my money back!! His response was "don't threaten me"! What!? How was that a threat!? unbelievably rude!! Save some heart ache and go somewhere else, even if it cost you a little more! believe me, it will be worth the extra Money!!
I have been a pool person for many years but recently we decided to join the Hot Tub Club. As with any major financial purchase i did months and months of research. I spoke to so many sales people I could not keep all the deals straight in my head. There are so many aspects to consider since once you sign on the dotted line you own something almost as expensive as a small vehicle and with you ( if you choose correctly) for many years to come. That's where McKnight Rd Pool City manager Adam AKA The Hot Tub Guy comes in . I found him to be very knowledgeable about all of the hot tub products. He never pushed me one way or another he simple told me facts pros and cons about each of the many variety of hot tubs. I deal with people daily and I can smell a scam or sales pitch coming...Adam did not have angle. I'm sure he enjoys making the sale but what I got from him was his passion to make sure I /the customer understood what I was buying. His focus was to do everything in his power to ensure I would be totally satisfied with my hot tub for years to come. I literaly spoke with him for hours and I never felt rushed , no question was to small. Trust me when I say, I am not an easy customer when it comes to spending big money...money period. I ended up with a Sundance780 series and I am absolutely thrilled. I found Adam to be a person of integrity, he was honest and a down to earth kind of guy which in this day and age, tuff to come across. A few days ago I had a minor issue with a cap on one of my hot tub hoses not being screwed on tightly. I called Adam who again was a man of his word and put me in touch with Customer Service. My repair person was Jim and he was also great and knowledgeable. My issue was taken care of ASAP which is just what Adam said would occur if, I had an issue with the Hot Tub after it was installed.
I purchased an above ground pool several years ago which we love. I returned in July a year ago and purchased a Chelsea hot tub. I did my research and Rob helped me the rest of the way with providing great sales guidance. I referred a friend to Rob for a hot tub who also referred a friend of his. So 3 hot tubs proves it's a great product and a great place to buy. Thanks Rob and pool city.
We also recently ( July 2014) purchased our first above ground pool from Pool City on McKnight rd. The staff made this experience as painless as possible! We had competitor quotes and they were able to not only match, but exceed in quality the equipment in the pool package. They took time with us to educate us on pool 101 things like chemicals, testing, what to look for and how to treat. We were just recently in for pool closure supplies and couldn't say enough good things about the team at pool city!
We recently purchased a hot tub from Adam. We had The Best customer service ever. He was able to answer every question we had before and after the purchase. We still go back now a year later and he remembers us by name and knows exactly what hot tub we bought. He's still answering questions we have. I'm so glad we went with pool city. Best prices best customer service best people!