I needed a tire changed on my bike. I took it to them only because they had the tire in stock and told me they'd have it done by the next day. they didn't do it and kept my bike over the weekend. On top of that they cost more then the other shops I've called. Oh and they're excuse was they got swamped only thing is I dropped it off the day before... there were only three bikes there. And mine just needed a tire!