I moved from Los Angeles, California to Washington, Pennsylvania and have been renting a apartment from RPM Pittisburgh for that last month and a half and it has been one of the worst experiences of my life. When I moved into the unit with my three children there were unsafe materials left in the apartment that I had to remove myself, nails, rusted metal and to large doors that still sit in front of my apartment door til this day. The floors and the bathroom were dirty and once I started using the appliances they were broken and unusable. The plumbing is horrible, the toilet doesn’t flush and the bathtub doesn’t drain and they tried to blame these things on me. After a few weeks of living in this apartment I can’t get RPM on the phone anymore, they don’t return my massages or my maintenance requests.
The apartments are well maintained and in a very safe complex. The staff does a great job of handling any questions promptly and going out of their way to make sure you're comfortable and satisfied. Never had or even heard of any complaints about their apartments or staff. This is by far the best realty company I've ever dealt with.
Terrible. Terrible and rude. Don't abide by the lease THEY wrote and don't fix anything for students
It took several months for them to fix a patio door that had a 2" gap in it, allowing for bugs to get in. While we were living in the apartment, I filed a claim with the Better Business Bureau because our door hadn't been fixed in months. A couple days later I received a phone call from the property manager, Mike, asking if I wanted to be evicted; because of the complaint I submitted and posting poor reviews on websites Mike threatened to evict me. Being fearful that I would have nowhere to live I withdrew the claim and posted excellent reviews for him, now that we're finally free, I feel safe enough to tell the truth. After the contract expired and we moved out, we received a bill for damages for just under $1,000. We demanded to see the damages and upon doing a walk-through, none could be found. Upon leaving the apartment, which now had a new resident, Mike said we'd be getting something from him in the mail. My mother, who co-signed the lease for me asked what we could be expecting and Mike didn't raise his voice, he screamed MONEY MONEY MONEY! It took over a month for them to pay our security deposit back.
Please God do not even begin to think about living under a roof that Lobos Management represents. I lived with them myself and had a horrible experience. This is nothing compared to my sister's experience...She had black mold underneath her shower tiling and when she called ( after hours ) to have someone come out and look at it, the representative told her there was "literally nothing she could be calling about that would make an after hours technician, despite the reason, come check it out"Not only is this a potentially deadly environment, but the lady (representative) hung up on me, claiming she would sue for "phone harassment" when I called afterwards in her stead, claiming she had already "dealt" with this issue.PLEASE PLEASE PLEASE for your own sake...this is not a one time issue. DO NOT LIVE ANYWHERE WHERE THIS CORPORATION COLLECTS YOUR RENT. Not only will your apartment look like crap, you will be treated like it as well. There is a REASON this company has one star. PLEASE DO NOT LIVE HERE. THIS IS NOT OUT OF BITTERNESS, THIS IS BECAUSE I HAVE A BRAIN.
In Butler, PA, as a contractor, came to rent a 1 bed apartment for 785 monthly. Paid (application fee and $200 security to hold the unit) and pass all that was required. Got there to sign the lease the next day, the lady there by the name Barbara jacked up the price that I was going to pay $1300 making the total $1500. I obviously said No and asked for my money back. She said it wasn't refundable, and threatened to call the police. I was like "please call the police" cuz it looks like someone here probably thought they have some unique privileges. She acted to be on the phone for like 2 minutes then put back the phone and said "get out of my office, I' am going home" - I waited for 10minutes for the police to come but they never came. She kept raising her voice saying couple of times "I have been through a lot today". That is really not my problem, all I want is my refund.*In the document I was given, the only time my money isn't refundable is when I didn't come to pay the rest $585 by certain date - in this case 6/9/17I am sharing these with everyone to deal intelligently with this woman and the company - make sure you have everything on paper - I'm glad I did.
I had to move because I was relocating to another state. Great location, great apartment, and great amenities.
These guys are incredible! They've always been able to find me tenants real fast! They've been a great hire for us.
Sorry to read the other reviews. I've been renting with this reality company for a year now. Never any issues, when I have an issue they're sending someone out the same day if not the next. Very pleasant and understanding. Plumbing issue right now and Tom has been calling me to make sure it's being rectified. I haven't had to call and call he was there the very next day addressing the issue. Will continue to rent from them. :)
Thank you so much for all of your support over the last few years! Your staff has been wonderful and we will miss being your tenants.