Is a Certified Pre-Owned Car Better Than a New Car? »
A CPO program gives the consumer the security of an automaker’s guarantee and warranty, with the cost savings of buying a used car…
A CPO program gives the consumer the security of an automaker’s guarantee and warranty, with the cost savings of buying a used car…
Four tips for keeping yourself and your vehicle safe while you wait.
When a car is damaged by an accident or weather, what can be repaired and what must be replaced? Or is it time to buy a new car?
We use Troubleshooters for all of auto repairs/tire replacement & rotation and generalized maintenance; oil change, air filer change etc. We couldn't be more pleased. We will not go anywhere else!!
This place is awesome! Ten stars!The Toyota dealership said my son's car needed an immediate full brake job both pads and rotors for $1000. This seemed suspect and high so we wanted another opinion. John's was highly recommended to us by a friend as the best place to go for an honest and knowledgeable repair. Dave looked the brakes and the rest of the car over very thoroughly and found nothing currently wrong. Nothing. The brakes work perfectly and are fine for a few more months. They still pass inspection. Even if they had needed new rotors and pads right now, the price would have been less than half of what the dealership was quoting. Dave has earned a new loyal customer and the great review!! Thanks Dave!!
I shouldn't even give this place one star (only did because I had too) I am less than disappointed! I went in and they were pleasant enough; asked for my car key and then proceeded to wait on someone else. After 20 minutes I asked "What about me?" and was told I could go to Duke's (Duke's is closed on Saturday, or I would've went there in the first place!). In this climate, my NOT being white, I wonder. I looked up for the exact name of the place and the gentleman (and I use that term very loosely) came out and gave me a card, asked: "You're a poster, right?" I said yes. And he said he was the owner, go right ahead: people won't believe you! People, go to Duke's right up the street. They take care of their customer in order and would never turn away business!
I shouldn't even give this place one star (only did because I had too) I am less than disappointed! I went in and they were pleasant enough; ask for my car key and then proceed to wait on someone else; after 20 minutes I asked "What about me?" and was told I could go to Duke's (Duke's is closed on Saturday, or I would've went there in the first place!). In this climate, my NOT being white, I wonder. I look up for the exact name of the place and the gentleman (and I use that term very loosely) came out and gave me a card, asked: "You're a poster, right?" I said yes. And he said he was the owner, go right ahead: people won't believe you! People, go to Duke's right up the street. They take care of their customer in order and would never turn away business!
DO NOT TAKE YOUR CAR HERE!! I had been a loyal customer at this location for almost 2 years, and for the past year I've had nothing but disappointment. I took my car in late May 2012 for its 30,000 mile check-up, and they told me that the front brake pads and rotors were totally worn out. They said they would need to be replaced and that my back brakes had also gone out of alignment and would need to be readjusted. They charged me about $500 (~$400 of it was for the new rotors and brake pads). Less than a week after this work was performed, I started hearing this terrible grinding noise. It wasn't happening all the time but would just come and go. Of course I was freaked out by it, so I took it back to this NTB (about 2 weeks after I had the brake work done) and asked them to check things out. I told them I thought the sound was coming from the brakes, but I didn't know what could be causing it. After having my car for a few hours, they told me they couldn't find anything wrong with my car or my brakes, and that when they took the car for a test drive that they didn't hear anything. They said the sound could be coming from the new ceramic pads rubbing a bit and settling in, and that if I started having problems or hearing the sound more frequently that I should bring it back in. Well, a couple months went by and I heard the sound maybe once but it only lasted for a few seconds and then went away completely so things still seemed ok.Finally, in early September, I had taken my car to Meineke for a standard oil change. When the guy was backing my car up, it made the sound again. He told me that I needed to get my car checked as soon as possible. I told him that I was aware of the sound and that I had already taken it to NTB once to have it checked. I briefly told him about getting my front brake pads and rotors replaced in late May and how my car had already been in once. He looked up in his system the labor + rotors + their best set of brake pads and said it would have only cost me $280 if I had taken it there...so I was over charged by $100! Of course, Meineke offered to check things out (they said they thought the sound was coming from the back brakes), but I wanted to take my car back to NTB since they had done the work.So that same day, I took my car back to NTB 15237. When they call, the guy begins with trying to explain my braking system and how there are disc brakes in the front of my car and drum brakes in the back (I'm like get to the point...) He says that one of the springs in my back drum brakes had snapped and that was what was making the grinding noise. I asked him what might cause such a spring to snap, and he couldn't give me a straight answer (Mostly like “Well, it’s hard to tell without actually being there when it happened...). Then I ask how much it would cost to fix-- with parts and labor, $275. I ask him how soon I need to get it fixed (obviously I had been driving around with this snapped spring for a few months. He tells me that it's not something that needs immediately fixed; it's not the spring that attaches the brake to the drum. Then I ask him which spring has snapped then. He says the spring that attaches to the back adjuster is the one that snapped. And I say, "Oh, the spring attached to the adjuster that you guys were messing with to realign my brakes?" And he says, "Yes, and I understand what you are implying but there is NO WAY that we would have snapped your brake." They were completely rude about it and refused to take any part in the blame, despite the sequence of events explained above (I didn’t expect them to pay for everything, but at least offering a small discount on the work as an olive branch). PS…I found the spring online, it costs $3.33. I called around to other mechanics have been told that for parts + labor, replacing this spring should not cost more than $100. Save yourself the trouble and take your car somewhere else!
Same as google reviews and the others here. This location is a scam artist center. They'll quote you $400 then come out and give you a bs story why you need $2000 worth of work... oh, but hey the upside is they'll misplace your appointment, wait 4 hours for a 1 hour estimate, and sell you BS til you cave if you're strapped for time, or go somewhere else and end up paying 30% or less of what they'll quote you at this NTB.
The owner of the shop is human garbage. Quoted me a price charged me double afterwards and then didn't want to take the tires that he said he would keep. He's a piece of s***.
Came to Pittsburgh from New York for the weekend. Got a flat on the way in. Came to the shop to try to get it patch but it was to far gone. They luckily had the right size tire on hand and we where taken care of very quickly and was able to go enjoy our vacation again.
I have no idea why anyone would rate these guys any less than even a 4!!! J.R., the owner is great to work with! They are honest, fair in pricing, reliable, friendly and a rare breed of trustworthy car mechanics. It only took me more than 10 years to finally find a good mechanic! :) I wish you well. Philippe
Anytime I need an automotive repair, this is where I go. Quick service and the job is done correctly. The owner is a nice person as well.
There are more than 700,000 auto service technicians and mechanics in the U.S. Finding the right one to repair a dent in your car door or fix an engine that won't start can be overwhelming, especially when it's an emergency. Review a few important facts about auto repair professionals and what you can do to get the best possible mechanic working on your vehicle's issues for a fair price.
Looking For Reliability
Unlike home repair services that evaluate a property, meet with homeowners and have time to prepare before their physical work begins, auto repair businesses are often asked to make fixes on the spot. If you come into a garage with a tire issue, the expectation is the mechanic will know how to correct that problem quickly.
That is why reliability is so vital when searching for a trusted auto repair shop. It may take going to several different mechanics before you find one you are truly comfortable with. Pose questions to this professional to find out what approach they will take to repair your car or what alternatives are available. Shopping around also gives you the best opportunity to find the cheapest rate or the fastest service, as some garages may be backed up with other vehicles that need repair first.
A recommended way to locate a trustworthy auto repair professional is to seek out customer reviews. Online sites offer honest opinions from real customers who have used a business. Read through this feedback to learn how a business operates and what you can expect if you were to take your vehicle there. Look for reviews about how quick maintenance was completed and if prices were fair. By learning what other people have said about a garage, you can gain a better idea if it's the right place to go when you have a car problem in need of fixing.
It can be difficult to know which automotive problems are serious enough to require expert assistance. A ripped seat cushion or broken radio don't involve safety and will not warrant enough of a problem that going into a garage is required. However, setbacks with brakes, lights and other parts that are vital to the safety of your car's driver and passengers, as well as others on the road, necessitate quick fixes. Many modern automobiles will notify drivers of an issue, in the form of a signal on the dashboard or a noise within the vehicle.
In the event of an accident, even if your vehicle does not appear to have any damage on the outside, it is generally recommended that you see a trusted auto repair professional. Internal damage may have occurred, or an important part may have been knocked out of place. Fixing these issues before driving much further can prevent further vehicle breakdowns in the future. In the case of a serious accident, a body shop can assess the problems and determine the best course of action for repairs, as well as evaluate how much they will cost.
Beyond that, regular checkups are recommended. Tires must be rotated, fluids needs to be replaced and the engine must be evaluated. After driving 25,000 miles, most auto dealers suggest having the vehicle checked out to ensure everything is running smoothly. Taking the car into the auto repair professional you trust will protect you from further problems down the road.
Not every type of auto repair work needs to be done by a certified mechanic. You can fix some of a vehicle's issues just by paying attention to how the automobile is running and having a basic understanding of auto repair. Look over the ways weather may impact your car and what preventative measures you can take to avoid having to take it into the shop. At the same time, be aware of mechanic scams that can impact your experience.
Preventing Trips To The Professional
Some fixes to your car can be done without paying a specialist. Issues like replacing oil and air filters are relatively simple, with instructions provided in the owner's manual on how to make these changes. The same goes for replacing broken windshield wipers or burnt-out headlights. Such issues should be repaired quickly to guarantee safety, but don't require a visit to a garage. By handling these types of tasks on your own, you'll gain a better understanding for how your car operates and save time and money.
Along with understanding how to fix manageable vehicle issues that may arise, taking preventative measures to avoid future problems is a valuable time saver. Many problem-solving best practices are related to the seasons. Your vehicle will be in different conditions in the winter than in the summer, meaning it requires a different type of preparation.
In the spring and summer, you want to be sure your air conditioner and cooling systems work correctly. Given the high temperatures the vehicle will be exposed to, overheating is a common problem. Look over the system by ensuring there is enough coolant available. If it needs to be refilled, it is best to open the hood and add more to the car before it gets too warm out. Also, clean out fan ducts and other ventilation sources necessary for summertime driving.
For winter driving, features such as the defroster, heater and exhaust system are paramount. Look in your owner's manual for specific directions on how features should be checked and repaired. Many newer cars have a cabin air filter that can be replaced when needed, allowing warm air to continue to flow in. Also, check your tires before winter driving, as they need to be at the proper pressure to perform well on snow and ice.
There is a common worry among many people that auto repair professionals take advantage of the general public. Because so many people are unaware of how to fix the problems in their vehicle, they are nervous of being overcharged by mechanics or worried that the improper work is being done.
While the great majority of professionals in the industry are honest, hard-working people, a few bad apples can ruin everything. You should be extra careful when first visiting a mechanic to guarantee that the price you're charged and maintenance the vehicle receives are fair.
Among the common scams pulled are needless repairs, where a garage charges you for work that isn't necessary. Another popular one is attracting customers through a cheap oil change or tire pressure check. Then, when you are in the shop and your car is being repaired, they give you a long list of other corrections they'd like to make, therefore boosting the total cost of your bill.
The best way to combat these types of problems is getting a written estimate before work is done. That way, you can see how much repairs are expected to cost. If the final bill is higher than the estimate projected, ask to specifically see the work. Make sure information is put in writing as well. If a problem remains, you can have proof that work was not done to your satisfaction.
By working closely with an auto repair professional and doing some of the tune-up work on your own, you will be less likely to fall for these scams. At the same time, you'll be able to drive out with a clean and healthy vehicle, thanks to the repairs made by a trained professional.