We bought it the pool in January so it would be ready to use by MemorialDay, but it wasn't installed until about May 30.I'm writing this mid-July. I gave Pool City this long to make it right.First . . . the whole pool will fit in the back of a pickup or SUV, you really don't need to pay the $150 for delivery. Second . . . Their Communication is horrible. I couldn't get them to return calls. We wanted this installed so we could use it for the holiday, but throughout the entire month of May I couldn't get anyone to call me back. The did try to install it at the end of April; however, they called the day before they wanted to come and we were out of town. One day's notice isn't enough!!! We had two days notice at the end of May - So my husband had about 24 hours to get the old pool out of the way. We left it there so the sand would stay nice so the installer would have less work to do and have to use less sand.Third . . . the installer is the absolute worst!!!! My husband and son-in-law did a better job of smoothing the sand with our first pool. The first one was like a sheet of glass under that liner. This one, when I sweep it, I get held up and my sweeper is bumping all over the place. You can see the indents because that's where the dirt collects. PLUS, they charged us for a whole load of sand, even though they used less than a ton, and they charged us for our own block until I asked what they did with them. Then they gave me a $10 refund (for 16 blocks . . . I'm betting they charge more than $10 for 16 blocks) and they took one . . . we had 17 in our old pool and there were no blocks left even though they took them all up and put them back down. They were difficult to get in touch with, made all kinds of excuses and left cigarette butts on my deck. Be prepared to pay almost $800 in installation charges even if they are setting your pool in the same exact sized hole that had a pool with water in it the day before.
Purchased a pool May 2017. Was told they would install in three weeks. It took three months...third week of August. Was loosing water a lot. Had pool discounters come and look at it. Could not find a hole was told it most be a seam. Was told liner is under warranty and would replace in April. After several calls to both installer that was supplied by pool discounters and pool discounters still not fixed. Over a year after purchase still cannot swim in our pool.
stay far away from this business. i purchased a new spa from them,paid for it in full. they delivered it, i hooked up the electrical and filled it with water and it started leaking as soon as i turned it on. they wont come look at it for at least 2 weeks. very poor customer service. thankfully my credit card company is in process or reversing the payment until i am satisfied.
Very disappointed in dealing with this company. I ordered a deck kit from Swimming Pool Discounters on February 16, it is now March 14, and I still do not have all the materials to build the deck. The materials came from Home Depot, and the cut list was as long as the parts list. They stated the lumber was "pre-cut", which was NOT TRUE. It also requires massive drilling for the lag bolts, and I am still waiting for the materials. I will never order from this company again. This company is not a manufacturer, its a mark up middleman.
Man I really wish I had found these reviews before I ordered. I am having the same issues as everyone else. So far they have robbed my little boys Christmas actually the family Christmas as the pool was our Christmas. Now I have a pool I didn't order, no plumbing, the pump and filter I payed nearly 400.00 is missing the filter making it useless, Bob is rude, keeps brushing us off hanging up saying he wil call later never calls back.Dealing with a guy named Nick praying he fixes this..The idea of filing a small claims suit is ridiculous. Over a pool! But we don't have the money to just throw away and we will have to take the proper steps to get our hard earned money back if needed..This is gutting and heartbreaking. So far a terrible gut wrenching experience. Buyers beware! Please read reviews..I will post a follow up review if this Nick fixes all that is wrong. But for now I would say stay away from this company. Yes the prices are very appealing and thats what sucked us in. PLEASE spend the extra money on a more repeatable company.
This pool city is terrible when it comes to customer service. Ordered a pool July 21st. Never got a call so started calling the store Sunday Aug 7th. No one would return a phone call as to where our pool was. A week later and 5 other calls find out the pool was never ordered for delivery. No one wants to speak to you on the phone and does not return calls with followup infornation. Aug 15th still waiting for pool installation. No rush for their mistakes. And the person that ordered the pool was the assistant manager.
This company provided me the worst experience in my life dealing with a business. The sales people are so rude. They take your money when they don't even have your pool in stock. They don't care about u as a customer at all
We recently bought a Sundance hot tub at Pool City in West Mifflin our salesman was Mark Davis, he was very professional, not pushy and he knew the product he was selling us.
Do yourself a favor and go somewhere else to buy your swimming pool. I purchased my pool from the New Castle store, and I have had to call this company at minimum of 25 times trying to get a response on when the pool would be installed. They are RUDE!! And they talk down to you!! Dale lies, and Bob screams at you on the phone!! So unprofessional!! The young lady that answers the phone at the New Castle store is pleasant, but her hands are tied, not really able to help you due to having to go through the Pittsburgh office. I just told Bob on the phone if I don't get a response from the installer today, I want my money back!! His response was "don't threaten me"! What!? How was that a threat!? unbelievably rude!! Save some heart ache and go somewhere else, even if it cost you a little more! believe me, it will be worth the extra Money!!
Recently purchased a Jacuzzi hot tub from Jon. I was very please with the level of service provided. There was no pressure to make the purchased. He simply informed me of my options and let me make the decision. He even threw in some free chemicals to help me get started. I'm very satisfied with my purchase so far.