We bought it the pool in January so it would be ready to use by MemorialDay, but it wasn't installed until about May 30.I'm writing this mid-July. I gave Pool City this long to make it right.First . . . the whole pool will fit in the back of a pickup or SUV, you really don't need to pay the $150 for delivery. Second . . . Their Communication is horrible. I couldn't get them to return calls. We wanted this installed so we could use it for the holiday, but throughout the entire month of May I couldn't get anyone to call me back. The did try to install it at the end of April; however, they called the day before they wanted to come and we were out of town. One day's notice isn't enough!!! We had two days notice at the end of May - So my husband had about 24 hours to get the old pool out of the way. We left it there so the sand would stay nice so the installer would have less work to do and have to use less sand.Third . . . the installer is the absolute worst!!!! My husband and son-in-law did a better job of smoothing the sand with our first pool. The first one was like a sheet of glass under that liner. This one, when I sweep it, I get held up and my sweeper is bumping all over the place. You can see the indents because that's where the dirt collects. PLUS, they charged us for a whole load of sand, even though they used less than a ton, and they charged us for our own block until I asked what they did with them. Then they gave me a $10 refund (for 16 blocks . . . I'm betting they charge more than $10 for 16 blocks) and they took one . . . we had 17 in our old pool and there were no blocks left even though they took them all up and put them back down. They were difficult to get in touch with, made all kinds of excuses and left cigarette butts on my deck. Be prepared to pay almost $800 in installation charges even if they are setting your pool in the same exact sized hole that had a pool with water in it the day before.
This pool city is terrible when it comes to customer service. Ordered a pool July 21st. Never got a call so started calling the store Sunday Aug 7th. No one would return a phone call as to where our pool was. A week later and 5 other calls find out the pool was never ordered for delivery. No one wants to speak to you on the phone and does not return calls with followup infornation. Aug 15th still waiting for pool installation. No rush for their mistakes. And the person that ordered the pool was the assistant manager.
We called and they came out the next day to look at my filter that was leaking. I receive a quote the next day. They kept everything clean while working and fixed the problem.
Recently purchased a Jacuzzi hot tub from Jon. I was very please with the level of service provided. There was no pressure to make the purchased. He simply informed me of my options and let me make the decision. He even threw in some free chemicals to help me get started. I'm very satisfied with my purchase so far.
Great Customer Service, Excellent prices and friendly, knowledgable staff. I have many other pool stores near me and I still decide to drive an hour to shop at Pool City. I highly recommend this store. I am a first time pool owner and with that comes some headaches but with Chuck and his staff at my assistance I can operate a pool like a pro.