Matrix Property Management
7430 Washington Ave, Pittsburgh, PA 15218
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I have rented from matrix for about two years and did not have any problem with management until I informed them that I was moving out. At the time that I called to inform them of my move I did not have my lease infront of me. When I said I wanted to give my 30 day notice I was informed that it had to be 45 days. We caluated the 45 days together and I was told how much rent I would need to pay for that month ($329). When I paid the rent for the month I was moving I recieved a statement letter in the mail informing me that I charged a $50 late fee (for about 3 months ago) and was carrying a balance from August of 2014($110) that I was just being informed about, plus there was a charge for not paying the full rent for my move out month. When I called to see about the charges I spoke to the same lady that give me the amount of rent needed for moving out. she kindly removed the late fee I was not informed about and told me that she miscaluated the amount of rent for my move out date and that I would be another 80 dollars. By that time I had my lease and informed her that since my lease said I only had to give a 30 day notice, I would leave within the 30 days so I did not have to pay any addition rent. I also spoke with project manager and set a time of 5:30 on a Monday to do the walk through on the apartment. This is were things went wrong. The project manager showed up with out warning at my home and informed my friend that was at my home of things he would like to have done in order for me to get my deposit back. For example if a bind had a crack in it (not a missing piece or broken) it had to replaced or that would come out of my deposit. (so much for normal wear and tear). I called Matrix about this very upset. I like a notice before you come to my home and do not like my information given to just anyone. The project manager informed me that he just wanted to help me out, that he wasn't even sure if was still in the apartment, and that the guy that lived below me and left the apartment in a very bad condition and he wanted to make sure that I knew what needed to done to get my deposit back. I then explained that I understand he wanted to be nice, but i did not like him coming to my apartment when we had been talking on the phone for the past couple days and he knew that I was at work. Since I did not like him coming to my apartment with out warning he left me a message canceling our 5:30 appoitment on Monday stating it had to between 9 -5 where i would have to take time off from work to meet him. I am very upset and feel that this company will do what ever it has to do to keep your deposit and make it hard for you to move out. I will be taking pictures of everything when I leave and will post the result, (what Matrix feels I should get back and a deposit) when I get it.