L A Nail Fashion Design
4120 Brownsville Rd, Pittsburgh, PA 15227
No coupons available
Be the first to add a photo!
Very disappointing, rude, lazy and ignorant. I think they had a fungal problem and may still have it. Not very cleanly and pedicure stations not actually cleaned and sanitized after each use. They shouldn't be using the same nail polish on everyone just transferring bacteria same with nail boards, sanders nothing is replaced before next person.
Unbelievably UNPROFESSIONAL and Inexcusably RUDE!
On Monday, January 14, 2013, I called LA Nails in Brentwood Towne Centre to make my first ~ and what would ultimately be my last ~ appointment with them. I mentioned to Amy (who I was told is the owner/manager) that I was preparing for surgery and needed a manicure and a pedicure. Amy scheduled me at 7:00 PM that night with one of their technicians. When I arrived at 7:00 PM, the woman at the front station (who I later learned was Amy), told me to pick out my color, go in the back room, and someone would be back shortly to start the foot bath. After 15 minutes, I went out to the front station to ask if I had misunderstood. Later, when the technician finally did come back, he told me he could only do either the manicure or the pedicure (not both) because they closed at 8:00 PM! Unfortunately, there was no time to go elsewhere, so I opted for the pedicure. When finished, the technician asked to be paid, put me under the dryer and left the shop. Amy also left right before him. I spent a few minutes under the dryer, and then said goodnight to the man vacuuming the floor.
The day after surgery, I was able to make contact with Amy, and I attempted to let her know what a disappointing experience I had, and also give her an opportunity to explain the extraordinarily poor manner in which they conducted business. I mistakenly thought she'd care! Before I could even fully relay my experience, she became extremely defensive, raised her voice, said I wasn’t charged for the manicure, and then hung up on me as I was still speaking! Needless to say, I won’t be spending my money in that shop!!!
Hmmm! Maybe I supposed to pay for the manicure, too!