The Gown Company
8 Clairton Blvd, Pittsburgh, PA 15236
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I absolutely would recomend this store. After shopping many other bridal stores for my mother of the bride dress, I was referred to the Gown Company. The women there were very helpful, and I found several dresses that I loved and that were very reasonablly priced compared to other stores I had been to. The owner was there and was very nice as were the other employees. I am in management in retail and have been a long time and I was very pleased with the service that I received and would refer others to this store for sure!
WORST SERVICE OF MY LIFE!!! I went there 3 years ago for my friend looking for a wedding dress and the woman told her "since you are such a big girl it will be hard to find a dress anywhere else but here".....So yesterday I went in just because I am looking for a hairpiece for an upcoming wedding and couldn't find what I was looking for anywhere. She found me a flower and said she can sew it to a pin and pick it up Friday. Well today is Friday and when I went in it was still sitting there unfinished. She bossed me to sit down and wait and never apologized. She bosses her staff around! She is a very rude woman and I would NEVER go there again or tell anyone to try it. She HATES people and her job! She is miserable. There is nooooooooooo way any positive comments on this site are coming from anyone but the staff!!!
I had the most wonderful experience from The Gown Company. I don't know how anyone can say the owner or the employees are rude at all. They were the nicest people ever. I went to 6 different bridal stores and The Gown Company, by far, was the best. Not only did they have the best customer service, they had the best selection and the best prices. My dress and my bridesmaids dresses were absolutely perfect and Jeanie the owner made sure of that. I even went back to give Jeanie a picture of the wedding and she loved it. I would recommend The Gown Company to everyone!
I bought my wedding dress at the gown co. for my dec. wedding. At the first alteration appointment, the seamstress accidentally snagged my sleeve with a safety pin. At first I was unsure how the owner, Jeanie, would respond to this because she seemed quite upset when this happened. However, she did call in another seamstress to help her work on the problem. The snag was minimized through their efforts and the remainder of my alterations turned out perfectly! The second seamstress is an amazingly talented woman. Jeanie did cut me a break on the cost of the alterations due to the sleeve. If you are a bride that is worried about finding the dress that looks best on you, find the dress you like and have this seamstress fit it to you. She is a fabric artist. She also made me a cape for my gown since my wedding was in dec. I loved it so much that I actually wore it during the ceremony! I received so many compliments!! I can't remember this lady's name, but just ask for the seamstress with the italian accent. You will not be disappointed.
The worst shopping experience of my life. This shop was holding my daughters prom gown to steam the wrinkles and check the beading. I paid for the gown in full. When I was leaving the sales person said they were going to call the manufacturer to see if they could remake the same gown for me and if not I could pick this one up after they checked for flaws. She promised to call the next day. Three days go by, the clerk calls to tell me she can't get a new gown, and has also resold the gown that I paid for to someone else. Of course she let the gown leave the store with the second person. They will not return it, and she now tells me it gown maker will make a new gown for the second person because she actually needed a smaller size than the one I paid for that fit my daughter perfectly. I have been waiting a week still no gown, still no refund or offer to discount the gown, if I ever get it back, since now to me it is a used gown.
There was a mixup at the store regarding this dress and we were very apologetic for the mistake but the customer did receive a brand new gown within a week's time and it fit the customer beautifully. The gown was for her daughter and and she was extremely satisfied and left very happy.