300 6th Ave Fl 2, Pittsburgh, PA 15222
(412) 288-4600Add Hours
Phone: (412) 288-2074
Toll Free: (877) 462-4700
General Nutrition Ctr Inc
General Nutrition Centers
GNC Corporate Offices
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This is for anyone who wants to get something from this company on line...DON'T!!! On the 29th of November I ordered a pair of boots. You know the little window at the end where you can check what you ordered? It gave me everything but the size, so I went back and re-did my order making sure that I had the correct size. As soon as I ordered them and printed the order I looked at it and found the wrong size was ordered so I called the customer service line and asked if they could fix this problem before anything was done. (I mean really, what company gets an order out in under a minute?) I was told though that I would have to wait until they came to my house and then they would send me a return label and then the problem could be resolved. I told them then that it was only wasting their money and my time, I thought this was totally ridiculous. Nevertheless I was told, this is company policy.
My package came on the 9th of Dec. and I called right away, explained my situation. I was told by this customer service person that it should have been resolved the first time I called! She said that she would e-mail a return label to me and it would be in my e-mail in 2-3 days. (How long does it take YOU to send an e-mail?) So I waited, and waited...on the 17th I called again only to find out that it was never even sent to be processed, which they only do if your product arrives broken or damaged in some way. I told her I could damage it and she said no, She would 'make an exception for me this once' and it would be in my e-mail in 2-3 days. (NOT!)
I called again on the 20th. I had gone straight to the supervisor at this point. I told him I was very angry. My voice was raised I know, but can you blame me? I told him all I had been through and he actually threatened to hang up on me because of my language! I told him that I may have been a bit loud but not one curse word had passed my lips! (not that several hadn't wanted to). I had been in customer service for over 30 years and if anything like this had ever happened where I had worked I would have lost my job. He told me that my label would be on my e-mail by the end of the day. Do you think it was? Of course not. Today is the 21st of December. It is now way too late for me to get my money back for such an expensive Christmas gift and replace it for the correct size. I will never ever buy anything from this company ever again. Not that I ever had before. One time was enough. Oh... the kicker... there is a GNC near me but since they don't sell that product I can't' return it there. Do yourselves a favor people... SHOP SOMEWHERE ELSE!!