Burton's Total Pet
3080 McIntyre Square Dr, Pittsburgh, PA 15237
Seven ConvenientÂ Locations:
BridgevilleÂ 1025 Washington Pike, Bridgeville, PA. 15017Â Â 412-257-0756
GreensburgÂ 5276 Rt 30 Suite 8, Greensburg, PA. 15601 * 724-838-8198
CranberryÂ Â 20267 Route 19, Cranberry TWP., PA. 16066 * 724-776-4822
Monroeville 4093 William Penn Hwy, Monroeville, PA. 15146 * 412-374-1455
IrwinÂ 8957 Route 30, Irwin, PA. 15642 * 724-863-7800
HamptonÂ 4960 Route 8, Allison Park, PA. 15101 * 724-444-8103
North HillsÂ 3080 McIntyre Square Dr, Pittsburgh, PA. 15237 * 412-367-0962
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This location had a rescue bird when my son and daughter in law first went in. They wanted to buy it for be because by beloved Cockatiel Buddy passed away and I was lost without him. They were told it was a rescue bird and they like to keep them 3 to 4 weeks to make sure they are ok before they sell them. They had him 2. The gal said they would hold him for my family. When my family went back the next week to check, the manager Steve told them they would have to keep checking because they don't hold birds. Would be ready maybe next week then the next then last Saturday it would finally be ready next week. My family went back on Saturday and inhuman Steve announced he sold it on Tuesday. I was devastated, I felt like I lost 2 birds. I even had his name picked out. A friend of mine told me when I first told her about the bird told me I would be sorry I was dealing with that store. She bought a collar for her dog and it was defective. When she took it back to have it replace he gave here a hard time. Finally told her he would give her back her money and not to return again. Is this how you want your customers treated. I sincerely hope not. I would like to hear from someone to tell me what is going to be done. This manager needs some serious training. I worked in customer service for over 30 years and in the companies I worked for if I EVER treated a customer with such disrespect I would have been on the outside looking in. Please don't let him hurt another customer. Thank you
I really hope that I can protect other people. I worked at this place and it was a terrible experience. The general manager, Steve is a bully to the female employees in particular. Burton condones this behavior and does not care. Burton made excuses and allows this behavior to go on even after being notified, in detail. The day after I was hired, every single female that worked there warned me about Steve and his lack of patience, respect and stability. Steve is very condescending and does not hesitate to hurt someone's feelings. Employee or customer. He does not train his employees, they have to figure it out on their own. Then he talks to you like you're stupid because you don't know what you're doing when in fact he is the one that is supposed to be training. He doesn't seem to understand what a general manager actually does. Managing people is not something he should be doing. When I contacted Burton after I quit, he was very nonchalant and said that Steve does not have patience. He blew me off in a very unprofessional manner. I previously worked as an in-home dog trainer for over five years and I dealt with some difficult people to say the least. Some where almost impossible to deal with. It was very hard work but I never had a problem helping individuals, communicating with them and teaching them. Burton was aware of my previous work experience and when I told him what Steve had been doing he turned it around on me and said that, "It's not as easy working for people instead of dogs." Burton claims to be very educated when it comes to dogs and dog training. If he was as educated as he claims to be, he would be aware that dog training is more a training of people instead of dogs. Most of my time was spent specifically working with people. I guess it was easier to just blame it on me, the new employee. Steve made me feel very uncomfortable and said insulting things to me in front of customers. I had customers tell me that it was OK and ask me if he was always like that. I had customers comforting me. I witnessed Steve insulting other employees that were female in front of customers and those customers were comforting those women as well. Burton is aware of all of this but chooses to not do anything or reassure me that he would look into it. It is so disturbing and ridiculous that a general manager would treat females in such a fashion and not only get away with that but get paid to do it. That speaks volumes about Burton himself as a store owner and as a human being. I have never experienced such a harsh and volatile work environment. The other females in the store walk around on eggshells and put on a smiling face. I lost count of how many comments were made to me, in private, regarding the negative impact that Steve has on the employees and the customers. I did my part and reported the behavior to Burton. It is extremely disappointing that the employees are treated so poorly for such hard work. When we grow up we are told that bullying is wrong and that you should always tell someone if you you're being treated badly or harassed or you are seeing other people being treated badly. Burton does not have empathy in this regard and would prefer his employees to keep their mouth shut while Steve walks all over them. It appears that the other female employees are too afraid to speak up. I'm not afraid of Steve or Burton so I will speak up. Nobody deserves to be treated the way that Steve and Burton treat people.
This pet store gets marked 100 percent 5 star by me. They care very much about everyone who walks through their doors. If they do not have a product you need you just ask. Yes, that;s the manager there talking to you. They have ordered me everything from zoo meat for a special cat I had to advice on aquariums and fish. A++ You are not saving any money buying online or from a chain store because with Total Pet you get what you need first time in the door. No wasted trips no wrong products!