I dropped off a silk skirt that I wore one time, when i picked up the skirt, it had several burn marks on the back side of it. I called and was told the manager would call me back. When Daniel, the manager called me back he accused me of ironing the skirt! I never would have taken an iron to that skirt, that is why I took it to the cleaners!!! I have spent a great deal of money in this establishment and was disappointed at their level of customer service!! Needless to say I will not be back!
5864 Forbes AvePittsburgh, PA 15217
From Business: Footers Dry Cleaners and Tailors Footers Dry Cleaners and Tailors has been offering dry cleaning and tailoring service to Pittsburgh, PA since 1870. We provide sa…
I needed a suit cleaned last minute. They got the job done and went above and beyond. Even got out stains that were left behind by my last cleaners. Looks like I found a new Dry Cleaner.
I have been trying to find a professional, service oriented dry cleaner in the North Hills and have finally found it with Duro Cleaners. My clothes are impeccably cleaned and pressed and all in a ver timely manner. The staff is professional and courteous. I would highly recommend them.
A disappointed experienceThey won't pay when your expensive shirts ruined - We have been using this cleaner over a year. Paid in advance when we dropped the shirts. People were nice until there was a problem. Two weeks ago, there were three shirts had bleach marks all over the top of the collars. We didn't check it since we trusted them, and found out two weeks later. We brought back asking them what happened. They denied that they ruined and shirts andasked us if we brought them to other cleaner, or it has been a while since we took the shirts, did we bleach them by ourselves. It was uncomfortable experience and I started trying another cleaner.
I had a down comforter dry cleaned here which had been put on a hanger and covered with plastic while the blanket was still WET!!! (The blanket was only 3 months old, it was being cleaned only because my dog got pawprints on it.) The mildew smell in the down was awful!! They cleaned the blanket again but I could still detect a mildew odor. The problem was turned over to the manager, Travis, who then left me a voicemail in which he said he could not smell anything and that the blanket was not ruined because it was still fluffy. I returned his call, and what a gem he turned out to be. He was so rude and argumentative and had no interest in talking about it. I asked to speak to the owner and he said he was the owner. Yikes!!!
Great customer service!! I'm very impressed with their efficiency!! Wonderful seamstress, very reliable and as always great friendly faces!!
Great dry cleaners! When I needed a last minute dry cleaning, Ruth of Suburban Dry Cleaners saved the day for me. Very friendly staff, very efficient, and the location is very convenient. I will definitely be back, Ruth!! Thank you so much for the great service you provided me!!
Great dry cleaners hidden down middle hallway of Pines Plaza....this secret should be told!!!
Unreasonable owner. Very poor customer service decisions.
DONT TAKE YOUR CLOTHES HERE!!!!!! I took my 500 dollar suite here to be cleaned and when I got my suite back it was filled with holes caused from heat. I thought the clothes were cleaned on site but they ship all the clothes to a warehouse where its all lumped together in 1000 pound loads. I had to call 3 times before I got a hold of a manger who had to ship my suite to the ware house so the owner could look at it. When I got called back the manger told me the holes were caused by moths and she said this type of thing happens all the time here. So I asked for the owners name and number. When I spoke with the owner Greg claimed he never said the holes were caused by moths in fact he said he didn't know what caused the holes but he knows with 150 percent certainty that he didn't cause them and he's been doing dry cleaning for a long time and never seen holes like that caused by dry cleaning. So I asked if they use heat because they look like heat holes. Greg said they do used steam but he could steam my suite on top heat all day and not cause holes. Then I asked if he cleans the clothes himself or does he have a staff. Greg doesn't clean the clothes he has a staff of probably undertrained people doing this work. Then he told me if he ruined my clothes he would know and take care of it but he didn't. So I cant stress enough don't go here unless you want your clothes ruined.