Apparently, a 25% tip is expected when purchasing a pie! My boyfriend really likes the coconut cream pie, so I stopped in for the first time to buy him one for his birthday. It was $16 and I handed the lady a twenty. She went to the register and I stood there waiting for my change. She closed the register drawer, started walking toward the back, and said to me, "Are we okay?" Hmmm, I interpreted that as, "Are we okay with you giving me a 25% tip?" I just shrugged and walked out figuring that was my last visit to Signature Desserts. 2 starts because at least the pie was good, but the "service" was really tacky.
11. Olive Or Twist
We went in just to sit and get something cold, thinking about hitting one of the other restaurants on the block for the main meal AND WE ENDED UP ST…
We entered into a contract with Signature Desserts for a two-tier decorated wedding cake, two half sheet cakes, and eight dozen cookies pick-up 10/24/14, one day before our wedding. On 10/24, we arrived at the bakery to find a very poorly decorated cake. The cake was supposed to have a piped or printed rice paper monogram on the top layer. Instead, it had the letters in crooked, rolled fondant that looked like play dough. In response to my dissatisfaction, the decorator said she would fix it with a printed rice paper monogram. Instead of using the electronic copy I emailed the bakery, she made a copy of a copy of the monogram, printed it on rice paper and carelessly cut it out and put it on the cake. The ragged edges were visible, and I again shared my dissatisfaction. In response, she said she could put a "delicate" border around it to hide the edges. Instead, she comes back with it framed in a crooked, thick birthday-cake like border. At this point, I was now behind schedule driving two hours to my wedding destination to decorate before my rehearsal, so in spite of my dissatisfaction, I had no choice but to take the cake as-is and left. In the interim, however, another bakery assistant mentioned that she scored our sheet cakes to 50. I had emailed and called the bakery asking that they be scored to 40. So, we had to ask the assistant to smooth and rescore our sheet cakes. Distressed, I failed to check our cookies, which I later learned were not as ordered. We ordered 8 dozen sugar cookies with white icing and pink sprinkles. Instead, we received cookies with pink and white sprinkles, much less fancy/professional looking than ordered. Dissatisfied with my experience, I called the bakery on my drive to the wedding destination seeking to speak with the owner Linda. I was told she was not in yet but would be shortly and would return my call upon arrival. Linda did not call. I had to call her over an hour later, at which time she told me she heard I was unhappy and would not deal with me as an emotional bride now and would work with me after the wedding. To date, we have not resolved the issue, as Signature Desserts only offered a small refund.
WE WERE VERY UNHAPPY WITH SIGNATURE DESSERTS. WE HAD THEM PROVIDE A WEDDING CAKE AND DESSERTS FOR OUR SON'S WEDDING. THE CAKE TOPPER WAS NOT PROPERLY ATTACHED AND FELL OFF NOT ONCE BUT TWICE. THE FIRST TIME THE SIDE OF THE CAKE WAS SMASHED AND THE EMPLOYEE LEFT THE BUILDING WITHOUT ATTEMPING TO FIX THE CAKE....THE SECOND TIME THE TOPPER FELL, IT SMASHED INTO PIECES. THANKFULLY OUR GUESTS WHO ARRIVED EARLY TOOK THE TIME TO FIX AND DECORATE THE CAKE. THE OWNER WAS VERY RUDE TO DEAL WITH