I can't complain about the service I received when I went to pick out my gown. Karen was good - not spectacular, but good - and better than I expected from the reviews I read. I found my dress quickly and she definitely played a role in that by listening to my thoughts. Move forward 7 months when the dress finally came in (after it was promised to be delivered in 6 months)...First of all, I live out of town, called a month ahead and they were still making a big deal about trying to "fit me in". I went with my mom to try it on but was not taking it with me so that I could go with my dad and have him pay for it the following day. The dress was in a nice zippered, heavy garment bag. Was it in the same nice bag when I went to pick it up? NO. It was in nothing more than a large pink garbage bag that you would expect to receive a prom gown in. I would expect more when paying over a grand for a dress and don't understand why they actually switched it. Here we are 2 weeks out from the wedding...as recommended by my seamstress (who contracts with Exquisite Bride), I called Bridal Beginning to discuss taking my dress to be steamed before the big day. When I confirmed that I purchased my dress from them but did not receive alterations there, she immediately switched tone and said she'd need to have someone else call me back. During the 2nd phone call, I was told that it would be a $100 charge for steaming!!! When brides spend a great deal of money on their gowns, you would think the least they could do is steam a dress free of charge regardless of whether or not you use their alterations dept. MaybeI'm out of line thinking I shouldn't have to pay, but apparently this is the service one will receive at Exquisite Bride and I'm sure other bridal salons who obviously offer much higher quality customer service! You may be lucky to find a decent sales rep like I did, but overall customer service is terrible!
4353 Old William Penn HwyMurrysville, PA 15668
From Business: Welcome to the Exquisite Bride! Our experienced staff is waiting to help make your special day extraordinary. We are a full service bridal and prom gown boutique.…
1114 Ellopia StPittsburgh, PA 15204
I unexpectedly found the wedding dress of my dreams here. The consultant stayed within my budget and was very helpful. However, everytime I came back to the store (with an appointment and my checkbook for quite expensive alterations) the staff at the counter seemed so annoyed and bothered by me. I've seen them act this was to others. I was also pushed into a veil and headband I didn't want being told it was the only one that matched my dress. I ended up buying another headband and veil at clarissa boutique that actually matched. When it comes to alterations I paid $700 on a $1400 dress, no length even needed taken off. The woman who did my alterations along with 2 of my bridesmaids was horrible! She refused to listen that I wanted to wear my bra and a week before the wedding had ripped the lace in my dress and it didnt fit at all. I was a wreck. She called me a pain and accused me of gaining and losing weight (a miracle that that would happen at the same time). The buyer Lisa was a lifesaver and came in to help show the seamstress how to fix the dress. I was told it would be ready the day before my wedding. Nothing like the stress of not knowing if your dress will fit or not u til the day before!!! The day before the wedding it was still wrong! I spent 4 hours trying to get it fixed. Lisa luckily saved the day as best she could but somethings were never fixed. The wedding day came and my dresses eye hook had not been reinforced which caused the dress to bust open along with several buttons (glad I paid $50 for that). The bustle wasn't finished and I ended up with a half bustled dress for the wedding. This was the dress I always wanted but could have got it elsewhere without the hastle and cost. And it's just great to walk out of the store the day before your wedding to hear the snobby staff say "glad we are done with her and her cheap wallet". Who do you think you are?!?
I don't know why my daughter and I were under the misconception that this shop would be expensive. Maybe because it's in Mt. Lebanon? We came very close to outfitting my daughter and her bridal party at the national chain with the $99 (LOL) gown commercial. For the hell of it, I thought we should check out Bridal Beginnings before making a final decision...for peace of mind. Oh my, what a very pleasant surprise! Our bridal consultant was so patient and attentive, the gowns in our very modest budget were stunning, and the estimate for alterations were reasonable (not low, but way lower than the other shops...including the above aforementioned). Every member of the bridal party was treated equally well and the girls looked like they spent so much more on their gowns than they actually did. Not wanting to spend much on a MOB gown, I tried to find something at a Dept. store without much luck. I almost placed an order from Nordstrom dot com but decided to see if Bridal Beginnings could help me out. Mind you, by this time it was March and I needed it by June to allow time for alterations. Long story short...fabulous gown, ordered in the perfect color, alterations were done with attention to detail! We were all in and out of Bridal Beginnings multiple times...encountering different personnel throughout the months...not one complaint about anything among us. Smiles all around!!!!
I bought my wedding dress at the gown co. for my dec. wedding. At the first alteration appointment, the seamstress accidentally snagged my sleeve with a safety pin. At first I was unsure how the owner, Jeanie, would respond to this because she seemed quite upset when this happened. However, she did call in another seamstress to help her work on the problem. The snag was minimized through their efforts and the remainder of my alterations turned out perfectly! The second seamstress is an amazingly talented woman. Jeanie did cut me a break on the cost of the alterations due to the sleeve. If you are a bride that is worried about finding the dress that looks best on you, find the dress you like and have this seamstress fit it to you. She is a fabric artist. She also made me a cape for my gown since my wedding was in dec. I loved it so much that I actually wore it during the ceremony! I received so many compliments!! I can't remember this lady's name, but just ask for the seamstress with the italian accent. You will not be disappointed.
When I first went in to try on dresses my consultant was wonderful. I found a beautiful dress and it fit my body perfectly. I ended up having 5 fittings at Bridal Beginnings because I was losing a lot of weight. When my mom came with me to a few of my fittings I felt like I got a lot more attention from the seamstress. When I was by myself she hardly gave me the time of day. On my final fitting the top of my dress ended up fitting horribly. She tried to fix it during the appointment because i was taking it home that day, but it still wasn't looking right. Her next appointment was there and even though my dress didn't fit she rushed me out of the appointment. My wedding was in 3 days! I left the store and immediately started to cry. I ended up going and getting the top fixed by another seamstress. If your looking for a good seamstress and good customer service do not get your alternations at Bridal Beginnings. Go to a private seamstress. Less expensive and better service!
My friend, who was married last year, recommended Candalina's to me, but I was a little hesitant to go because of the previous reviews. I am so glad that I took her advice. The shop has been under new ownership for almost two years and they have obviously really turned this place around. The staff was very nice and down-to-earth (not snobby like employees at some other shops). I even met the owner. They carry a HUGE selection of bridesmaids dresses too. The dresses came in on time and were absolutely perfect. I recommend Candalina's to every future bride. Just try them out - you won't be disappointed.
I had the most wonderful experience from The Gown Company. I don't know how anyone can say the owner or the employees are rude at all. They were the nicest people ever. I went to 6 different bridal stores and The Gown Company, by far, was the best. Not only did they have the best customer service, they had the best selection and the best prices. My dress and my bridesmaids dresses were absolutely perfect and Jeanie the owner made sure of that. I even went back to give Jeanie a picture of the wedding and she loved it. I would recommend The Gown Company to everyone!
I absolutely would recomend this store. After shopping many other bridal stores for my mother of the bride dress, I was referred to the Gown Company. The women there were very helpful, and I found several dresses that I loved and that were very reasonablly priced compared to other stores I had been to. The owner was there and was very nice as were the other employees. I am in management in retail and have been a long time and I was very pleased with the service that I received and would refer others to this store for sure!
3/13/15 Great shop. We didn't purchase, but got lots of attention (they weren't busy). They were very accommodating even though we were only looking for one prom dress. But, we will certainly keep Candalina in mind for 2 future "Brides-to-be". (Gave a 3, so that they will strive to always be this good, if not better.)
I found fantastic costume jewelry here for my wedding and as a gift for my bridesmaids well within my budget. The staff are friendly and helpful. I highly recommend this business.