After going in-person 2 days in advance to confirm that my truck would be available for pick-up, I got a call at 7:45 AM moving day that my 9 AM rental would, in fact, not be available and was instructed to call Customer Service. Customer Service wasn't open for 15 more minutes, and the CSR for Budget corporate was horrendous - even asked me "You can't change your move-in day?" after THEIR screw-up. It took the inventory manager over 2 hours to call me back with an option of another truck, further outside of the city, well after my scheduled pick-up time. Bad business, bad customer service - just a mess all around. While some of this wasn't the fault of this particular agency, I don't understand how it becomes my problem on the morning of my scheduled and confirmed pick-up that they don't have the truck needed. Shouldn't it be their responsibility to track it down? Use this company at your own risk... you may wind up running around the day of your move trying frantically to find another rental.
Do not rent a truck here! It took us over 3 hours to try to return the truck here.The "ladies" at the desk requested a piece of paper during the return that the man at the rental location never mentioned we would need during the return. Of course in the midst of moving, we didn't have that paper. The easy solution would be for the "ladies" to do their job and call the rental location, get that paper faxed, and all would be fine. Did that happen? No.The "ladies" gave us their location's fax number, told us to call, and do their job for them. We did this several times. The rental location guy did send the fax to the number the "ladies" provided. He told us that it gave him a busy signal. When the "ladies" finally acknowledged us again, they said that yes their fax machine was receiving faxes then and was busy. So we tried again, and again, and again. The story finally ended with us having to call Budget Corporate who called the two locations in question and found out that the problem (other than having the customer do their job) was that the "ladies" had given us their PHONE NUMBER and not their FAX NUMBER. They wrote it down on a piece of paper for us, they hadn't even dictated it to us giving us the chance to make the error in writing it down wrong - they wrote it down wrong. During this time, the "ladies" were rude to every single other customer in there. One man, who was older and clearly did not rent cars or trucks much, was renting a vehicle and the "lady" left the building with the keys without telling him to follow "her." After a moment, he turned to the other "lady" asking if he should go with the first "lady." The "lady" behind the counter retorted, "Well duh! What do you think this is? A valet? (rude insulting laughter)."NEVER RENT A TRUCK FROM BUDGET!