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Hours
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Services/Products
  • Dishwashers
  • Dryers
  • Freezers
  • Microwaves
  • Refrigerators
  • Washing Machines
Payment method
all major credit cards
AKA

Brian's Appliance Repair and Installation

Brian’s Appliance Repair and Installation

Categories
Major Appliance Refinishing & Repair, Dishwasher Repair & Service, Microwave Ovens, Range & Oven Repair, Refrigerators & Freezers-Repair & Service, Washer & Dryer Parts

Reviews

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KH
Karla H.

05/31/2018

Overall
Expertise
Promptness
Service

I have a freezer that was accumulating ice on the bottom.Its under warranty I called Lowes about it and they called Brians Repair on Tuesday and they were able to come out on Wed...Diane called Tuesday evening before to confirm I asked her if we should move the freezer out for the repair man She said yes then informed me if its too close to the walls I would have to pay for the repair.I said Wait a minute your guy was here a year ago to fix this same freezer shouldn't he of told me if it was too close to wall?.(Its 3 inches on side and 4 inches on the back).She said no that's not his job that's my job to read the manual.I said Are you telling me he wouldn't of told me if it was too close and could cause this problem? She again said No its not his job to tell me that. (I would of thought common courtesy would of been nice forget being professional )She went on to say I think its better for you to find some one else and HUNG UP ON ME!! I was dumbfounded and waited 2 minutes and called them back no answer but machine picked up.I told her I wasn't sure if we got disconnected or she hung up but to please call me back let me know if they are coming or not.No call back and no they didn't show up today!! UNBELIEVABLE I know.... but true!! I'll call Lowes in the morning and make a complaint.Hopefully they have some one else even though I may have to wait longer its gonna be worth it .Never again.... So many complaints on them and how unprofessional they are I truly have to believe they don't care if they are in business or not!!

Michael J.
Edited: 05/18/2017
Overall

Absolutely the worst service I have ever experienced. Could not fix my washer . Scratched my floor and service man said it can probably be buffed out . Left a message regarding problems and they would not come back because they said I was threatening . For days could not leave message because it was full . They claimed I filled it up on my 60 second message. Beware of this service company. We read reviews which were bad but they could come sooner so we said okay . Big mistake.! These reviews are accurate. Stay away .
Service man had no idea how to fix my washer . Spent 4 hours at my house and damaged floor and left it in pieces. Brian and Diane are only in business because of overflow from other companies that are reliable and professional.

Matt R.

10/03/2016

Overall

I was directed to Brian's Appliance by the Wirlpool Service Dept. so I called. He agreed to come look at it and at no point did we discuss cost for service. When I called back to ask, he said $70, which is $15 more than another company in town. When I mentioned this to him, he complained that I took work from him by securing the appointment. Then he became belligerent and told me not to call them again. No need to worry about that. I would be happy to lose his number.

Wendy A.

11/03/2015

Overall

Worst service EVER! Has had my washing machine for 3 weeks and won't answer my calls. Suppose to be replacing bearing kit and called a week and a half later and said now the tub is leaking haven't heard back since. Was going to charge 50$ to come pick it up so my husband and I took it to him at his house. I want my washer back!!!!

Dkmail123 ..

10/05/2015

Overall

HORRIBLE SERVICE! Do not call them. The woman who answered the phone called me a liar. They have been here 4 times, replaced 3 parts, and still we do not have a working appliance. I am disgusted that someone could be in a service business and be so rude and unprofessional.

Jarod S.

08/18/2015

Overall

Brian is great to work with and always has been. Always calls if there is an issue with time, communicates times needed to order parts on new equipment, and gets paperwork submitted to the manufacturers. With more and more people retiring, Im glad to have him around.

Angela L.

08/27/2014

Overall

Worst repair service ever.. I had my brand new whirlpool frig repaired by them... Took them almost a week to come out.. they canceled whirlpools appt... the man did not have the knowledge to repair a new frig... He also will not return a call.. As he left the house he said any problems give me a call.. thats a joke...... would not recommend them to anyone..

jimmy_678

01/01/2010

Overall
Jim

Great Company, Fast, and Knowlagable. Servicer clean and Friendly. they are a auth. Service company for GE, Whirlpool, LG, and Samsung

tina_1967

09/30/2008

Overall
Great Service

I have a front load washer and dyer from a rent to own store, the washer started not spinning out all the way, the rent store sent out a repair person that worked on it twice in two months and still did not fix it. Then they sent Brian's Appliance Repair out, that same day I tried to use the washer and water came out the soap dispener, the repair man had the problem fixed in a matter of 10 or 15 mins, then he explianed to me that there was a pair of underware that had gotten sucked down by the drain and was not letting it drain then they got sucked into the drain under the soap dispenser and blocked it causeing it to overflow out the dispenser. Very good service, he knows what he,s doing and it was nice to have it explianed to me.

sara143

08/26/2008

Overall
Great Company

This Repair man knows his stuff, I had a washer that would not spin, he came out the day I caled, ordered the part I needed and had it in the next day. Very good rates too.

Call this company....:)