What to Know About: Auto Damage »
When a car is damaged by an accident or weather, what can be repaired and what must be replaced? Or is it time to buy a new car?
Put some minor scratches on my Civic a while back. These guys were half the cost of the Honda shop. Since i was paying out of pocket (not using insu…
Serving the Charlotte Area.
From Business: RoadRunner Auto Transport is a leading provider of reliable nationwide door-to-door auto shipping services. With a history of dependability and innovation, we're …
8148 Providence RdCharlotte, NC 28277
From Business: Firestone Complete Auto Care is a full-service auto maintenance and repair shop offering a large and affordable selection of tires, convenient hours & locations f…
When a car is damaged by an accident or weather, what can be repaired and what must be replaced? Or is it time to buy a new car?
No matter whether an accident involved a freshly licensed teen or an experienced driver, knowing what to do (or not do) is essential to bouncing back.
All it takes is a little preparation to get your car winter-ready and to keep from getting into an icy situation.
I originally entered my pre approval online april 29th, the manager scott touched base with me quite a few times before he finally called on friday the 2nd and said now is the time to come in, i was approved and they were also doing a deal on trade in's. This was great timing considering that i owed 6500 on my jetta when it was only worth 4000. When i walked in scott matched me with Carlos and said he will take care of you. Carlos did every bit of taking care of me and my needs and wants in a vehicle. Unfortuntly my credit score isnt thay great and i was upside down on my at the time current vehicle. We originally looked at the 2015 cx-5, it was my original goal to get a compact suv but after sending in the deal it was going to be way out of my price range monthly, they worked and attempted to tweek the deal in every way possible to get it to work for me, they dropped the price of the car drastically and even added 3 thousand more than my trade in was worth. I was unsure with the deal so they suggested we look at something smaller. Carlos did a great job of explaining the pros, cons, advantages, monthly gas cost and any future mechanical cost i would be looking at. At no point did i feel like i was being taken advantage of, carlos was concerned with my very concerns and this made the process much more pleasureable and stress free for a young woman that in any other case would be taken advantage of. After about 6 hours of weighing out my options and being explained my range with my credit score in detail i decided to get the 2014 mazda 3, it had some of the good features i was looking for and was in a better price range for me. Paper work was a flash with chris and moe working as a team to get it done yet explaining it at the same time. They also didnt shove anything down our throat that was unnecessary which was appreciated. Also wanted to point out that Carlos is a saint, along with chris and moe as well i have a 2 year old daughter who is usually somewhat of a burden to someone trying to conduct business of course but carlos treated her like a princess letting her hold his phone to watch a clip from frozen and showering her with goodies like cookies and balloons. Our experince at mazda of south charlotte was great because of many factors and i will be sending everyone i know there because they can work out anything for anybody. Thanks for my new car mazda i LOVE it :))
After reading this company's reviews online, I called the owner, Lorenzo, to install a fuel pump on a 1996 crown vic. I told him we used a mobile mechanic last year to install a fuel pump on my son's car, and the gas gauge stopped working after they installed the pump. Lorenzo assured me he knew how to install a fuel pump without affecting the gas gauge. We agreed on 10:00 am,4/24/13. he was 10 minutes early, very polite and had purchased the part I needed. It took him about an hour and 15 min to installed the fuel pump. I paid him $100/pump +$100/labor. The car ran fine, unfortunately, the gas gauge stopped working and my "low fuel" light worked intermittently. I called Lorenzo back, told him the problem and he refused to accept responsibility. He said it must have been like that before he worked on the car. I called another mechanic to fix it; he said the arm got stuck, he stated it's a common problem while installing a fuel pump. It was a simple fix- it took him less than 20 minutes to correct. My gauge works perfectly now. I told Lorenzo I wanted 30% of the labor cost back I paid him, since I had to pay another mechanic to correct the gauge. He stated he would call me the following morning (4/25/13). I never heard back from him. While Lorenzo did a good job installing the pump, I can't give him 5 stars because of his lack to correct a simple problem and his refusal to accept responsibility for the mistake. (we all make them). I was not going to hold it against him; I just wanted him to leave the car in the same condition he found it in, not worse condition. If someone else has a similar problem, I would recommend, Ronnie @ (704)777-4419.
I previously had another local body shop 'repair' my 2014 vehicle under an insurance claim and after 2+ months of paying out of pocket for a rental car, my car was returned to me in worse condition than prior to the accident. My engine and airbag lights were now on, my AC did not work, and the replaced bumper and fender were not painted. I felt taken advantage of and certainly did not want to take my car back to the first shop for the corrective repairs. After reading several good reviews on the internet I came across Parks Chevrolet and took my car to Ken Morrison in the Collision Center to assess what would be needed to get my car back to its pre-accident condition. Ken was not only empathetic but seemed genuinely willing to help considering the situation I just went through with the first shop. Due to a misunderstanding (on MY part) after my first corrective repair I wrote a bad online review of Ken and the shop. Ken contacted me the very next morning and instead of being angry about the nasty review I wrote, he offered for me to bring my car back in so that he could try and determine a fix for my issues. He was just as friendly and down to earth the second time as the first, and even corresponded directly with my insurance adjuster to get the repairs covered under a supplemental payment. Ken made a personal effort to turn an aweful situation around for me and for that I will forever be grateful. I can't take back the first review I wrote, but I can tell everyone I know going forward about the Collision Center at Parks Cheverolet and the honest work ethic & great customer service offered by the manager Ken Morrison.
Service department is sub-par. I took my Tacoma in for the first oil change today (@ 4500 miles on the odometer). I called ahead to verify that the service department wasn't busy and told the assistant service manager that I was coming in for my first 5,000 mile oil change. After driving to the dealership I was told that the oil change wasn't necessary until 10,000 miles because Toyota puts synthetic oil in Tacomas. Now why wasn't I told this on the phone so I wouldn't have to drive in?I was skeptical that Toyota would put synthetic oil in a Tacoma, so on the way home I called three separate dealership service departments (N. Charlotte, Concord, & Scott Clark) and each one told me that the Tacoma takes standard oil and it indeed does have the oil changed every 5000 miles, contrary to what Town and Country service department indicated. I contacted Town and Country's service department manager who verified that they indeed made mistake, so they owned up to it after I caught their error. But a simple error like this doesn't inspire confidence that they can fix more complicated issues. On a sidenote, you can tell if your vehicle takes synthetic or standard oil by the oiil fill cap. Standard oil will say 5w 30 on the oil cap. Synthetic will say 0w 20.
I recently moved out to North Carolina from California to attend college at Duke. I brought with me my car, a 2010 BMW 335i. Throughout the cars history I have done all the non warrantied repairs and upgrade myself and I am not quick to let someone else work on my car.After browsing the Internet I stumbled upon Dynamic Auto Tune and thought I'd give them a try installing an aftermarket intercooler as I don't have the tools or space to do it myself due to living in a dorm. They did a tremendous job and I was very pleased with the work and it only got better. I returned about 3 weeks later to get performance brake parts installed as well as a fuel pump upgrade done. They did a tremendous job and I left the shop happy but as I began to leave my car started flashing a check engine light and had low power. I returned to their shop quickly and was able to catch them before they left as it was 9:30 and the shop was closed. They stayed open for me for another hour and a half and figured out the problem which had to do with the tuner I was running on my car. The owner even bought me food while I waited and there was no extra charge for the extra labor. I will continue to bring my car to this shop as long as I live in North Carolina.
I shattered the rear window in my Honda Pilot and began to search online and by phone to find a local replacement service. I spoke to many glass companies including a few that did not replace rear windows and asked them for recommendations. Trotter Auto Glass came up more than once so I called Laura and she was extremely pleasant to speak with and answered all of my questions about the replacement window. So I had my insurance company contact her for the repair. 3 Hours later Mark shows up at my house and after speaking to him for a few minutes, I could tell he was very knowledgeable, had 20 years of experience and was a great guy. He took his time and did a very very thorough job and was very detailed oriented. He was very careful to ensure all of the small pieces of glass were cleaned out of the back of the car, inside the rear door and on the driveway. I have dealt with other, much larger glass companies before, but Mark and Laura of Trotter Auto Glass was exactly what I was looking for in a local, friendly repair service. I would very highly recommend them to anyone needing an auto glass repair for their friendliness, promptness and quality of service. I am a very satisfied customer.
In 2011, I came to East Charlotte Nissan to look for a used car for my "soon to be"18 year old son. Troy Moffatt was the sales person who took the time to show me my options and how I would save money and have the warranty coverage that I needed. Vince Campbell (finance) ran down some numbers for me making it clear to me that getting a new vehicle was the best option for me. I purchased the new Nissan Altima 2012 instead of an older used vehicle. Exactly a year later - with only 5k miles on the vehicle - I came in for an oil change and NOW my son has a brand new 2013 Nissan Altima - which has better features than the 2012. I have been driving my old SUV since 2008 and I now also have a 2013 - Nissan Morano. Troy Moffatt made this happen for me in 2012 and again in 2013. He was very trust worthy and that means so much to me. Especially when it comes to my son! Thank you East Charlotte Nissan, Troy and Vince! I love my new cars.
I gave them a 5 star rating because I was in desperate need of another car and I went to Planet Suzuki with poor credit and no money and drove away with a new car....MISSION ACCOMPLISHED! BUT, I need to be honest, they are "slick" and "fast talking" just like many car sales people; They are really nice and a lot of fun, so if you're not paying attention, you'll have regrets; so don't get caught up in all the "fun". They could have been more honest and upfront and the "deal" I got wasn't a deal at all and the amount of time I was there was too long but about the same as most dealerships....the process is horrid, not unusual, just horrid. The most important thing is that I have the car that I needed (not wanted) so I'm basically satisfied, nothing to jump up & down about though. I have already referred several of my friends who might have similar challenges....
If you own an Euro that is not under warranty and you take it anywhere but Eurowise you are making a massive mistake, especially if you own a bimmer. The BMW mechanic, Craig, takes service to another level, especially if you know nothing about cars. Every time I think of having to take my car to the mechanic, I cringe. These guys actually make it enjoyable. They will educate you if you take the time to listen, sometimes feed you, and give you ride to anywhere nearby! They are also located close to the light rail which is incredibly convenient. They will treat you like they know you! Not many mechanics, let alone businesses still run a company like Mike, the owner does Eurowise. Do not be stupid like me and think you are getting a deal at a mechanic you know! These are guys are a lot cheaper than their competition, and they are very on point! 110% across the board.
Just purchased a 2006 BMW 325I. I wanted to get someone honest and knowledgeable to look at my vehicle. I called around to several places and all of them wanted way more money than what I was quoted at Innovative Imports. The price Mike Sheridan gave me was more than stellar for all the work that was done to my car. And the knowledge Mike and Paul had about the vehicles was awesome! Even gave me a ride to pick up my wife's car so that I could run my errands while my car was serviced. Even offered to stay and HOUR after close of business, just to be sure that I would have my car today and not be without a car for work. Which in my opinion was above and beyond. For any of your automotive needs you can trust these guys to give you a great price and outstanding customer service. They gained my trust and business from this point on.
There are more than 700,000 auto service technicians and mechanics in the U.S. Finding the right one to repair a dent in your car door or fix an engine that won't start can be overwhelming, especially when it's an emergency. Review a few important facts about auto repair professionals and what you can do to get the best possible mechanic working on your vehicle's issues for a fair price.
Looking For Reliability
Unlike home repair services that evaluate a property, meet with homeowners and have time to prepare before their physical work begins, auto repair businesses are often asked to make fixes on the spot. If you come into a garage with a tire issue, the expectation is the mechanic will know how to correct that problem quickly.
That is why reliability is so vital when searching for a trusted auto repair shop. It may take going to several different mechanics before you find one you are truly comfortable with. Pose questions to this professional to find out what approach they will take to repair your car or what alternatives are available. Shopping around also gives you the best opportunity to find the cheapest rate or the fastest service, as some garages may be backed up with other vehicles that need repair first.
A recommended way to locate a trustworthy auto repair professional is to seek out customer reviews. Online sites offer honest opinions from real customers who have used a business. Read through this feedback to learn how a business operates and what you can expect if you were to take your vehicle there. Look for reviews about how quick maintenance was completed and if prices were fair. By learning what other people have said about a garage, you can gain a better idea if it's the right place to go when you have a car problem in need of fixing.
It can be difficult to know which automotive problems are serious enough to require expert assistance. A ripped seat cushion or broken radio don't involve safety and will not warrant enough of a problem that going into a garage is required. However, setbacks with brakes, lights and other parts that are vital to the safety of your car's driver and passengers, as well as others on the road, necessitate quick fixes. Many modern automobiles will notify drivers of an issue, in the form of a signal on the dashboard or a noise within the vehicle.
In the event of an accident, even if your vehicle does not appear to have any damage on the outside, it is generally recommended that you see a trusted auto repair professional. Internal damage may have occurred, or an important part may have been knocked out of place. Fixing these issues before driving much further can prevent further vehicle breakdowns in the future. In the case of a serious accident, a body shop can assess the problems and determine the best course of action for repairs, as well as evaluate how much they will cost.
Beyond that, regular checkups are recommended. Tires must be rotated, fluids needs to be replaced and the engine must be evaluated. After driving 25,000 miles, most auto dealers suggest having the vehicle checked out to ensure everything is running smoothly. Taking the car into the auto repair professional you trust will protect you from further problems down the road.
Not every type of auto repair work needs to be done by a certified mechanic. You can fix some of a vehicle's issues just by paying attention to how the automobile is running and having a basic understanding of auto repair. Look over the ways weather may impact your car and what preventative measures you can take to avoid having to take it into the shop. At the same time, be aware of mechanic scams that can impact your experience.
Preventing Trips To The Professional
Some fixes to your car can be done without paying a specialist. Issues like replacing oil and air filters are relatively simple, with instructions provided in the owner's manual on how to make these changes. The same goes for replacing broken windshield wipers or burnt-out headlights. Such issues should be repaired quickly to guarantee safety, but don't require a visit to a garage. By handling these types of tasks on your own, you'll gain a better understanding for how your car operates and save time and money.
Along with understanding how to fix manageable vehicle issues that may arise, taking preventative measures to avoid future problems is a valuable time saver. Many problem-solving best practices are related to the seasons. Your vehicle will be in different conditions in the winter than in the summer, meaning it requires a different type of preparation.
In the spring and summer, you want to be sure your air conditioner and cooling systems work correctly. Given the high temperatures the vehicle will be exposed to, overheating is a common problem. Look over the system by ensuring there is enough coolant available. If it needs to be refilled, it is best to open the hood and add more to the car before it gets too warm out. Also, clean out fan ducts and other ventilation sources necessary for summertime driving.
For winter driving, features such as the defroster, heater and exhaust system are paramount. Look in your owner's manual for specific directions on how features should be checked and repaired. Many newer cars have a cabin air filter that can be replaced when needed, allowing warm air to continue to flow in. Also, check your tires before winter driving, as they need to be at the proper pressure to perform well on snow and ice.
There is a common worry among many people that auto repair professionals take advantage of the general public. Because so many people are unaware of how to fix the problems in their vehicle, they are nervous of being overcharged by mechanics or worried that the improper work is being done.
While the great majority of professionals in the industry are honest, hard-working people, a few bad apples can ruin everything. You should be extra careful when first visiting a mechanic to guarantee that the price you're charged and maintenance the vehicle receives are fair.
Among the common scams pulled are needless repairs, where a garage charges you for work that isn't necessary. Another popular one is attracting customers through a cheap oil change or tire pressure check. Then, when you are in the shop and your car is being repaired, they give you a long list of other corrections they'd like to make, therefore boosting the total cost of your bill.
The best way to combat these types of problems is getting a written estimate before work is done. That way, you can see how much repairs are expected to cost. If the final bill is higher than the estimate projected, ask to specifically see the work. Make sure information is put in writing as well. If a problem remains, you can have proof that work was not done to your satisfaction.
By working closely with an auto repair professional and doing some of the tune-up work on your own, you will be less likely to fall for these scams. At the same time, you'll be able to drive out with a clean and healthy vehicle, thanks to the repairs made by a trained professional.