Only giving one star because you can't review and warn people without clicking one. But ZERO stars is what it deserves!! Absolutely the WORST customer service I have ever experienced!! And based on so many reviews-Many others have agree!!! On top of the horrible service-the plants are uncared for and it is an unpleasant shopping experience all the way around!! DON'T WASTE YOUR TIME!
I came here looking for hostas on a Monday morning that wasn't busy. Many of the varieties looked similar and none of the pots were marked, so I asked for help. The man at the register, which I think is the owner, is SO rude! I tried to show him a picture on my phone to make sure I was getting the same ones I currently had and he started yelling at me telling me not to show him pictures. He told me to get a cart (which I didn't need a cart) and told me to go find them myself. I couldn't believe I didn't leave after that, but really needed them. After getting back in line to check out, still not knowing if I had the same kind, he started yelling at the top of his lungs at my 4 year old because he touched a plant near the register! It was actually so bad, people stopped what they were doing because they thought my son was injured. This man is so bitter and doesn't need to be in retail. I try to shop local, but would rather give Lowes my money than to be treated like this.
This place is horrible! The plants all look old and unhealthy and the customer service is probably the worst I've ever encountered. The older gentleman that runs the place is so rude and disrespectful. He wouldn't sell us items (concrete statues) that were marked with price tags and snapped at us when we asked why. He said they were for the fountains but yet were no where near the fountains and one of the employees had already told me the cost! When I asked why he didn't at least have a sign up saying they weren't for sale, he actually replied that a lot of people don't like the place and he doesn't care! Needless to say, we will never be back. I have read nothing but bad reviews and now I know why! I couldn't and wouldn't ever recommend this place to anyone. Horrendous customer service!
This had to be one of the worst businesses I have ever dealt with! First, the parking lot was like a construction zone! Mod, potholes, broken asphalt, rocks, you name it. It was also full of water. Mud holes everywhere! Totally unsafe!Went in because of an ad in the paper. Planned on spending at least $200.Wife asked where the top soil on sale was? The owner (I think), a total a$$hole, said "you drove right past it coming in! Didn't you see it?" She said we'd take 5 bags and the guy said pay for it and we'll put it in your truck when you are leaving. You don't want to be lifting 50# bags do you? She then asked where a certain plant that was advertised was. He said We don't have any, they didn't come on yet! She then said I'll take 5 bags of soil, and paid for it. She asked if someone could throw it in the truck (since he had already offered). He said you have someone with you to do that. Then asked if we are buying any plants? No, cause you don't have what we want. Then Here's your money back, I won't sell you the soil! Rude, lying false advertising. Bitter man!Never going there again, nor should you! Went to Lowes and got basically the stuff and didn't spend any more than if we had bought it there. Try to buy local and get treated like crap! No thanks!
The worst customer service ever! too expensive and low quality. The place is a mess.Go shopping anywhere else and you will be OK.
Poor experience. Plants arranged poorly. Muddy trails, high prices. Owner states they have no website, even though That is how we located him. Will not go again.
This place is disorganized, many of the plants are very unhealthy, the prices are not clearly marked (and not all that low) and most of all, the man that I dealt with at the register was the rudest, most obnoxious, verbally abusive person that I've ever encountered in a retail situation! With all the other good nurseries available in the Charlotte area, I highly recommend that you shop at one of them and don't allow yourself to be suckered in by the reviews that try to excuse bad behavior.
came there to buy 20 bushes for my back yard. Since I don't know much about them I explained what I wanted and where I can I can find it. I had to asked three different people including the "old man" who is the owner and his wife. None of the three was willing to help. The owner and his wife actually snapped at me telling me to go and find what I need and bring it to the register. If I knew what to look for I wouldn't have asked for help in a first place. After spending 20 minutes trying to find someone who was willing to help I left without my bushes but with a great determination never to come back. I don't understand why those people are in the business if they hate it so much. I will never be back.