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Toys R Us

Map & Directions
(3 Reviews)

11300 Carolina Place Pkwy, Pineville, NC 28134

(704) 541-9972

Today: 10:00 am - 9:00 pm
Tomorrow: 9:00 am - 9:00 pm
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Regular Hours

Extra Phones

Primary Phone: (704) 541-9974

  • Video Games
  • Dolls
Activision, Adidas, Alex, Amazing Live Sea-Monkeys, American Idol, American Retro, Baby Born, Baby Einstein, Backyardigans, Badger Basket, Balitono, Bandai, Barbie, Batman, Bell Sports, Ben 10, Bergamot, Blue Box Inc., Bob The Builder, Boppy, Bratz, Briarpatch, Butterfly, C Star Optics, Cabbage Patch Kids, Cadre Athletic, Calico Critters, Cardinal Industries, Caseworks International, Casio, Ceaco, Champion, Chicco, Chou Chou, Coby Electronics, Coleman, Corolle, Cranium, Crayola, Creations By You, Creativity For Kids, Curious George, Dc, Little Tykes, Tmnt, lego, marvel, nintendo, nintendo wii, playstation, playstation 2, psp, sony, star wars, wii, xbox, xbox 360
Payment method
master card, visa, paypal, all major credit cards, amex, apple pay, debit, discover

Toys R US Inc.

Toy Stores, Dolls, Video Games, Games & Supplies, Collectibles
Other Information

Parking: Lot, Private

Bike Parking: Yes

Wheelchair Accessible: Yes

Price Range : Average


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Jen C.



So disappointed in the customer service at this store. My son was given a Power Wheels as a gift for his 2nd birthday. The box that was sent had a large sticker that said the battery expired in Sept. 2013. We attempted to charge anyway, but it did not work. Upon returning to the store, the supervisor was very unfriendly and not willing to help. He said they didn't have it in store so they couldn't do anything. He also told us to contact the manufacturer, which I was open to, but when asked for the contact information and what to expect the response was, "I don't know...maybe look online." I then explained that I was a bit confused as to why they would not help us since the product was purchased from Toys R Us (we had confirmation and receipt), and he said that no, it wasn't since it was an online purchase. Even if they were unable to fix our problem directly in the store, some customer service to assist us in figuring out what we needed to do would have been very helpful.




I was extremely disappointed with the lack of good cutstomer service to return a toy that stopped working after only three weeks. First I called bc I didn't want to waste a long drive out there's if I had no shot of returning (no receipt, but purchased three week ago.) I went in and stood in a long line. Once I got up there, The lady was very rude and said she wouldn't exchange it for me bc I didn't have a recept or the bag. She looked at the other lady working next to her and she agreed to exchange it for me. When I got the replacement dragon for my son the rude lady said to the helpful lady , "you should have just said no." I couldn't believe the lack of professionalism by this woman. Obviously not very educated on how to treat a customer and truthfully should be fired. Thank goodness for the lady that is knowledgeable enough to be a good person and worker for toys r us. Bc of her I will go back.

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