Sears Appliance Repair
11033 Carolina Place Pkwy, Pineville, NC 28134
|Mon - Sun:|
Eric was wonderful and went straight to work on replacing a compressor in our fridge that is LESS THAN three years old.
The part that was MOST FRUSTRATING was the wait for a repair!!! We have a maintenance agreement and it took SEVEN days for service... NOT COOL!!!
The serviceman was on time and serviced my refrigerator better than anyone ever before. I told him that my door didn't shut properly and that I had told several servicemen prior to him, but no one seem to know what to do. This man just adjusted the leverlers and the door shuts fine now and I am happier. He was professional and courteous and even cleaned under the refrigerator. I was pleased with this visit.
Horrible customer service! Do not use Sears! Call someone local. Their customer service center is in the Philippines and they are useless. The technicians are incompetent, rude and totally unaccountable. The 1st technician they sent out charged me $189 and misdiagnosed the problem. The second technician they sent out Carlos id #0712422 was extremely rude and unapologetic about the misdiagnosis. He wanted me to pay $265 more and would not give me a credit for the money I spent the day before on a part and labor I did not need. His answer to every question I asked him was to call the 800 number. Do yourself a favor call anyone but Sears!