This place sucks and the customer service is nonexistent. Walked in and was stared at by 2 employees, neither spoke and tried they hardest to avoid me like the plague. Then when I finally got some help, it was anything but. I was given every excuse of why they couldn’t put my prescription in my frames. But had the same frames filled at another Lenscrafters 3 months prior.
10420 Centrum PkwyPineville, NC 28134
From Business: Get two complete pairs of glasses with single vision plastic lenses from $69.95 with a free eye exam. *In certain states, eye exams provided by independent Optome…
I first went to Visionworks on the other side of the mall, spent a good 45 minutes in the store trying on regular frames and sunglasses and all though the store had a lot of associates, not one asked me if they could help. I decided to try LensCrafters & very glad I did. As soon as I walked in I was nicely greeted, without pressure. In fact every associate in the store were so polite. In definitely made me feel welcomed & that my business was important. Their selection of glasses were far superior to that of their competitor too. The first pair of sunglasses I picked up I loved. I was also surprised I could get both pairs in an hour 1/2. I did have to go back to change the lens of the sunglasses, as they were too light & had no issues in getting them exchanged at no additional cost - thank you Stephen for your help! I highly recommend this store, price might be higher than Visionworks but glasses are usually something you get your monies worth, so don't go cheap. The service & product make up for the additional cost.