What Should I Do When My Car Dies on the Road? »
Four tips for keeping yourself and your vehicle safe while you wait.
1178 Galleria BlvdRock Hill, SC 29730
From Business: Cox's Harley-Davidson of Rock Hill carries the latest models of Harley Davidson Motorcycles & Motorcycle Apparel & Clothing & provides service & repairs for custo…
Four tips for keeping yourself and your vehicle safe while you wait.
When a car is damaged by an accident or weather, what can be repaired and what must be replaced? Or is it time to buy a new car?
No matter whether an accident involved a freshly licensed teen or an experienced driver, knowing what to do (or not do) is essential to bouncing back.
After my accident I sent my 2008 Acura RDX to them on Nov. 13 2016, they kept my vehicle here for 10 days and failed to even give me an estimate. They said it was because they couldn't find 1 part, also Robbie ( shop worker) told me that my vehicle would be a total loss. So after 10 days went by I sent my vehicle to WRG Paint and Body on Nov.23 and they had my vehicle fixed in 1 week, no problems. They mentioned the S&M just flat out didnt want to spend time finding the part they needed and so they didnt want to work on my vehicle. My advice is to not take your vehicle here, go somewhere that values your business and treat customers with a level of dignity.
Ladies beware. This shop clearly does not think women will inspect their work. I was aghast when I went to pick up my vehicle and could see the old rusted parts through the shotty paint job. There were visible cracks and they attempted to weld some dojo intend parts to make them for and edge up their profit margin. My car is in worse shape than when they received it from the tow truck. I would not darken these doors again. I question if the first three reviews were paid reviews. Save yourself and go elsewhere.
Never have service done here!!! They charge for incompetence! Then tell you we don't guarantee labor. NEVER TAKE YOUR BIKE THERE!!!!! Backyard Redneck maintenance!!! STAY AWAY!!!!
I love taking my car to auto solution. They are friendly and knowledgeable, and let's not forget great prices. I feel comfortable taking my Mercedes to them because I know I won't be left without a car long and won't have to pay an arm and a leg for maintenance. I recommend them!! They're great! :)
I got three estimates and S& M Body Shop was my third estimate and hands down based on the initial estimate and friendly service, I chose them and I was not disappointed! I initially met with Hunter who took his time and broke down the paint & body work to me. Very office friendly staff. They even detailed my car! I will recommend them to all my family and friends!
Paul and Shawn are the most disrespectful men I've met- they talked to me like I am an idiot (sorry, women are just sooo dumb, right?) with blatant obnoxious smirks throughout. BTW- when you lie and leave voicemails contradicting yourself- welp, good luck talking your way out of that one. Just because I don't have the patience or the desire to argue and call you out on your lies doesn't mean the BBB and small claims won't.
The customer service experience at independence automotive was terrible. I was told to arrive at 9:00 am to have my warranty information called in and verified. The owner and the technician Shawn (tall white guy) didn't want to explain too much to me and Shawn acted as if I was an inconvenience when I asked for clarity regarding issues with my car. I sat in the waiting chairs, which were all covered in dog hair until 12 noon. I went outside and asked the owner who was playing with dogs on the side of the building for an update and he didn't know what I was talking about. Come to find out they hadn't called the warranty company and my car was still parked outside the garage. I asked the owner will my car still be ready for pick up at the close of business as promised. The owner stated I don't know. I asked him what was the hold up. He stated "oh, we have to get your warranty verified" I said "ok, did you call it in?", he said, "oh, uh, that's right, no I haven't. I asked the owner why did they have me come in at 9 am and it's now 12 noon only to sit around for nothing, that they've wasted my time. The owner said, "it happens like this sometimes". I told him to give me my keys back and I'll take my car elsewhere. Sloppy customer service to me, is an indicator of sloppy work done to my car. Thanks independence automotive for showing your true colors. I guess I didn't "look" like the usual customers you typically serve.
Cool place, woman owned. See Sarah, totally trusted her and what she told me about my car. Give her a shot, small business woman in a man and corp world. They do good work.
September 21, 2013 ...Just went to check my air filter on my Polaris RzR that I've only ridden once since Ricky Hendricks Performance Honda upgraded the motor with stage 1 kit. Looks like the janitor did this job. Loose bolts and vacuum lines routed the wrong way. Oh and shortly after picking it up the service department called and informed me that the janitor forgot to put a screw in and I should not ride it. I also had my Victory Cross Country serviced for bad fuel sending unit at the same time and on the 1st ride, the fuel line came loose from under the tank dumping fuel just in front of the rear tire at 55MPH. Apparently whoever did the work didn't securely attach the fuel line to the tank. This is not good for traction. Almost hit the pavement. I was left stranded on the side of the road....11:30pm in a less than desirable area of town.February 12, 2014 After less than 50 miles (3-rides) on my RZR from same service mentioned above, the motor blew up. The biggest day of the year to ride......... 8" of snow and I've got a RZR that Ricky Hendrick Performance Honda worked on! People this not just one of those things that happen.....This service department will cause you, or a loved one, bodily injury or possibly even kill you!
Great store but Service is beyond Worst. The front desk guy is the service manager. He doesn't honor the coupon until you tell the general manager or sales manager then he honors it. If you are not satisfied with your invoice, contact the general manager because he adds all the extra things on the invoice even with a coupon. Don't argue with him because there is no point. I requested him the oil change for $29.99 he said he needed printed out so I printed out. Later he charged me $35 for labor and $20.85 parts, $3.15 for service fee and $1.51 tax= total bill was $60.51 for oil change on a cruiser bike. He said Oil Change $29.95 is just for the oil and not for the labor. I argued why it's like that he said with motorcycle its like that so I left then came back in the afternoon talked with the sales manager since general manager was out, he ask why service manager charged me extra $35 he said he will fix it and that it was a mistake. I talked with him again and he said it's didn't know it was $35 on there when I argued with him in the morning about that. Oh Really? He said it will change to $15. So instead of paying $60 he change to $40. Still it's not the special $29.95 special. He doesn't explain anything and lied straight to my face. I will never leave my bike for oil change or to get it repair here. Unless he leaves that company. I never ever have problems anywhere else. This was the worst experience ever! Such a false advertising. Service manager is not professional at all. People should go there but just check your invoice.
There are more than 700,000 auto service technicians and mechanics in the U.S. Finding the right one to repair a dent in your car door or fix an engine that won't start can be overwhelming, especially when it's an emergency. Review a few important facts about auto repair professionals and what you can do to get the best possible mechanic working on your vehicle's issues for a fair price.
Looking For Reliability
Unlike home repair services that evaluate a property, meet with homeowners and have time to prepare before their physical work begins, auto repair businesses are often asked to make fixes on the spot. If you come into a garage with a tire issue, the expectation is the mechanic will know how to correct that problem quickly.
That is why reliability is so vital when searching for a trusted auto repair shop. It may take going to several different mechanics before you find one you are truly comfortable with. Pose questions to this professional to find out what approach they will take to repair your car or what alternatives are available. Shopping around also gives you the best opportunity to find the cheapest rate or the fastest service, as some garages may be backed up with other vehicles that need repair first.
A recommended way to locate a trustworthy auto repair professional is to seek out customer reviews. Online sites offer honest opinions from real customers who have used a business. Read through this feedback to learn how a business operates and what you can expect if you were to take your vehicle there. Look for reviews about how quick maintenance was completed and if prices were fair. By learning what other people have said about a garage, you can gain a better idea if it's the right place to go when you have a car problem in need of fixing.
It can be difficult to know which automotive problems are serious enough to require expert assistance. A ripped seat cushion or broken radio don't involve safety and will not warrant enough of a problem that going into a garage is required. However, setbacks with brakes, lights and other parts that are vital to the safety of your car's driver and passengers, as well as others on the road, necessitate quick fixes. Many modern automobiles will notify drivers of an issue, in the form of a signal on the dashboard or a noise within the vehicle.
In the event of an accident, even if your vehicle does not appear to have any damage on the outside, it is generally recommended that you see a trusted auto repair professional. Internal damage may have occurred, or an important part may have been knocked out of place. Fixing these issues before driving much further can prevent further vehicle breakdowns in the future. In the case of a serious accident, a body shop can assess the problems and determine the best course of action for repairs, as well as evaluate how much they will cost.
Beyond that, regular checkups are recommended. Tires must be rotated, fluids needs to be replaced and the engine must be evaluated. After driving 25,000 miles, most auto dealers suggest having the vehicle checked out to ensure everything is running smoothly. Taking the car into the auto repair professional you trust will protect you from further problems down the road.
Not every type of auto repair work needs to be done by a certified mechanic. You can fix some of a vehicle's issues just by paying attention to how the automobile is running and having a basic understanding of auto repair. Look over the ways weather may impact your car and what preventative measures you can take to avoid having to take it into the shop. At the same time, be aware of mechanic scams that can impact your experience.
Preventing Trips To The Professional
Some fixes to your car can be done without paying a specialist. Issues like replacing oil and air filters are relatively simple, with instructions provided in the owner's manual on how to make these changes. The same goes for replacing broken windshield wipers or burnt-out headlights. Such issues should be repaired quickly to guarantee safety, but don't require a visit to a garage. By handling these types of tasks on your own, you'll gain a better understanding for how your car operates and save time and money.
Along with understanding how to fix manageable vehicle issues that may arise, taking preventative measures to avoid future problems is a valuable time saver. Many problem-solving best practices are related to the seasons. Your vehicle will be in different conditions in the winter than in the summer, meaning it requires a different type of preparation.
In the spring and summer, you want to be sure your air conditioner and cooling systems work correctly. Given the high temperatures the vehicle will be exposed to, overheating is a common problem. Look over the system by ensuring there is enough coolant available. If it needs to be refilled, it is best to open the hood and add more to the car before it gets too warm out. Also, clean out fan ducts and other ventilation sources necessary for summertime driving.
For winter driving, features such as the defroster, heater and exhaust system are paramount. Look in your owner's manual for specific directions on how features should be checked and repaired. Many newer cars have a cabin air filter that can be replaced when needed, allowing warm air to continue to flow in. Also, check your tires before winter driving, as they need to be at the proper pressure to perform well on snow and ice.
There is a common worry among many people that auto repair professionals take advantage of the general public. Because so many people are unaware of how to fix the problems in their vehicle, they are nervous of being overcharged by mechanics or worried that the improper work is being done.
While the great majority of professionals in the industry are honest, hard-working people, a few bad apples can ruin everything. You should be extra careful when first visiting a mechanic to guarantee that the price you're charged and maintenance the vehicle receives are fair.
Among the common scams pulled are needless repairs, where a garage charges you for work that isn't necessary. Another popular one is attracting customers through a cheap oil change or tire pressure check. Then, when you are in the shop and your car is being repaired, they give you a long list of other corrections they'd like to make, therefore boosting the total cost of your bill.
The best way to combat these types of problems is getting a written estimate before work is done. That way, you can see how much repairs are expected to cost. If the final bill is higher than the estimate projected, ask to specifically see the work. Make sure information is put in writing as well. If a problem remains, you can have proof that work was not done to your satisfaction.
By working closely with an auto repair professional and doing some of the tune-up work on your own, you will be less likely to fall for these scams. At the same time, you'll be able to drive out with a clean and healthy vehicle, thanks to the repairs made by a trained professional.