When it comes to car dealers, they are more than fair. Free service for 2 years, great discounts, $0 down, low interest rates. Nothing is set in stone. You can negotiate price and interest rate. Don't pay more than 5%. Be willing to walk away. Refuse or decline any add-ons like appearance package, extended warranty or gap insurance. Don't pay for floor mats. They will still try. They're doing their job. Just don't do it.Bob Haney is a great salesperson. I was dreading going through the car buying experience again, but dealing with Bob made it a lot easier. I am going to go back with my daughter when she is ready for a new car. I was actually on the fence about the make of car that I was going to get -also looking at Nissan, Honda, VW, etc., and my initial experience with Bob when I had just started looking was what brought me back to Auto Nation and Toyota. He's very laid back; not high pressure at all. I can honestly say that Bob exceeded my expectations.
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Stay away from this dealership. I purchased a $22,000 vehicle and put $2,000 down. The contract reads for $31,000. They use the rule of 78 principle where they tack on the interest immediately and then charge interest on top of that. Granted I was in a rush and didn't pay attention. Don't be another me; stay away and let this $11,000 be their last.
RUN - RUN - RUN!! BAIT AND SWITCH MASTERS AND WILL DECEIVE TO ACHIEVE A SALE AT ALL COSTS!! MANAGEMENT DOES NOT CARE FOR CUSTOMER SATISFACTION - ONLY THE SALE! GENERAL MANAGER OPENLY LIED AND INTENTIALLY MANIPULATED SALE TO SET UP A 'BUY BACK' OF VEHICLE TO ENSURE HE EARNED TWO DEALER FEE'S, TWO SALES, TWO OF EVERYTHING - WARN YOUR FRIENDS - DO NOT PURCHASE FROM CROWN CARS!!!
I bought a Jeep from them and not even a week later the ball joint broke while I was driving it. Luckily no one was seriously hurt. I called to try to have them repair it but they completely ignored me. Only after I filed a complaint with the BBB did they contact me. They were very rude and shady and after all was said and done they only gave me 1/4 the cost of repairs. On top of everything they sent me the wrong tags! I cant believe a company as bad as this is still around. For your own safety don't go near this horrible place!