This whole experience from making the appointment until I walked out of the office angry, was one error after another. 1. The appointment was made at their St. Petersburg, Florida office, but I did not find out I had to go to Seminole until I heard a voice mail with that address 2 days prior to the appointment. Apparently MRI's are not done in St. Petersburg. The person who made the appointment did not tell me.(Seminole is 15 miles further).2. The same person who I made my appointment with was given all my new, a insurance information at the time I made my appointment, approximately 10 days prior, none of which was adjusted correctly in my file.3. Upon sighing in I was told that my new insurance needed to be verified. I gave them all my current cards effective as of Oct 1, signed a BLANK screen with no documentation on it, which I was told was just formality, it was for payment purposes, and waited. (Does signing a BLANK screen seem honest) 4. I was called up again to sign 3 payment waivers (blank screens) because even though I had canceled Florida Blue insurance and was under new insurance they could only verify Florida Blue as active. I guess my current updated cards were not enough. I have both medical insurance and supplemental insurance all valid. I asked to speak with whoever was making these decision.5. When I spoke to this person, Julie who deals with insurance she told me my insurance was verified as Florida Blue on Oct 7, 2 days prior to my appointment. When I asked her by whom, the answer was a third party. This verification was done on a Saturday??? I then told her that her third party simply pulled up my previous file which had to be a least 2-3 years old, and pulled outdated information and verified it without asking me.Needless to say I left after being there for over an hour, with no satisfaction. Will never go back. Totally unprofessional and disorganized with little regard for their customer's time.
This place overbooked so you wait and weight. If you call them or go to the office to get an appointment or return their call, expect wait for over 30min and you risk getting hung up on or told come back, call you Dr. or we will call you. It's obvious their philosophy is the patient's time does matter. Pack email in and make them wait with the minimum staff possible. You don't have to go to them Go somewhere else that doesn't treat you worse than cattle.Also, they overcharged me $50 for two copays. Even though I showed the Medicare reimbursement, Mary the billing clerk argued this and finally agreed verbally to me to reimburse my cc for one of them. It never happened. One other warning. They do not pre verify your insurance reimbursement. My Dr. sent me for my annual mammogram a week early and my insurance would not pay. I found this out three years later when the charge appeared as a default on my credit report. Even though I paid them when I found out what had happened, they never took it off my credit report.
Similar scam type experience. They've created a false charge of $50 from 2010, brought it up before an emergency scan in 2013 in a room full of people and threaten to not do my scan.At the time it felt like an intentional attempt to extort $ from me, but that was paranoid to think then. Looking back, however....Was first time had known of charge, always paid my copays.Now had appts tomorrow and next day and today they started my day this morning with conflicting instructions for the scan, conflicting times, and they exhumed this $50 again and said no scan without it being paid.This was brought up AFTER the time I can cancel without penalty, I might add.That alone is wrong, they waited to throw that card down after I couldn't cancel?? Nothing showed up before, really??Told them when I made this appt, spoke to someone specifically about that incident in 2013, how I did not want to go back to that place and was told these matters would not be an issue.Now, day before, all my appts are cancelled and am seeing just how deep Gateway Radiology's fraudulent practices extend.Lady in their billing office named Mary, refused to give me her last name, refused, all the while berating me for a charge I thought was cleared years ago.It was aggressive, coercive and unprofessional in a way even I don't expect from this area, and if you knew me, I don't expect much....Avoid Gateway Radiology and their fraudulent practices and scams. Has been too long for this to be accidental, they know its bad and choose to make a living off it.They are what is wrong with health care today, not in it for the patient, we are to be monetized.Their initial contact now is a text, telling people to download their app for an appt.I instead typed in the addy and found the app creator and it specifically shows how the app can 'monetize the patient experience'.Many people here don't know better.How is THAT not wrong?Is shady as heck and I hope to see ti come to and end....
After being told that with our current insurance would be covered a 100% for radiographs a few weeks later we received a bill in the mail. I called the insurance company to see what was going on with the bill. Come to find out they have a contract with my insurance company as a private imaging center and they are billing me as private office even though they have a contract with my insurance company stating different. A women named Mary told my representative of my insurance that she understood that what they were doing was incorrect but would keep doing anyways. Gateway radiology is billing people who probably shouldn't be getting billed. Horrible place!!! Go elsewhere !!! To many other places to choose from these days that will be honest.