Thompson's WaterproofingAdd to Favorites
329 S Tulpehocken StPine Grove, PA 17963Map & Directions
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Toll Free: (855) 580-2669
Thompson's Garage LLC
Thompson's Waterproofing LLC
Thompson's installed an interior French drain and three sump pumps 2 1/2 years ago and the basement has been dry ever since . That is the good news. The bad news is that Thompson's does not provide adequate service for subsequent pump issues. They used Zoeller 1/2 hp pumps, and 2 of the three failed due to switch malfunction. When the first was replaced the service rep said it was due to a faulty flap valve causing it to run too frequently. When the second one failed it was due to a bad installation resulting in one sump pump pumping into another sump pit rather than to the drain line. The rep said that the person who installed it placed a "Y" fitting in the wrong direction.
It seems like there's always a reason, but it comes down to installers who are either inexperienced or don't care. The service manager (Jeff) said that my pump is no longer covered by their warranty, even though their own service man said it failed due to an improper installation. Compounding the problem is the management's poor attitude towards follow-up service. I will never let them in my house again. I certainly will not give them any more of my hard-earned money. Their replies that these reviews are posted by the competition are simply not true. AVOID Thompson's - use a local plumber who you trust.
Avoid like the plague. Thompson's installed a drainage system on a house we recently purchased. The Lifetime Warranty was transferred to us, and when water began to enter the crawlspace and subsequently, our den, Thompson's refused to comply with their guarantee. The worst was when they came out to fix a damp corner of our den, and four hours after they left we had a rainstorm. The den flooded, and they refused to come back to fix the problem, stating it had nothing to do with the work they did that day. The customer service is non-existent - every time we needed them to come, we had to wait at least a week, and when the tech would come, he would state he was not prepared to do the work that day. The first time I called to say water was coming in, I was told "Call back when something is floating." Really?!?
01/21/2012Provided by Citysearch -
Don't use this company. They clearly don't have their act together. We scheduled them to come for a quote. They called to confirm the day before and we told them that we would be here to at the scheduled time. They never showed and didn't call. I called the next day and spoke with the office manager. She said she didn't know what happened, but would look into it and call us back. Needless to say, she never called back.
12/09/2011Provided by Citysearch -
I wish I could list 0 stars. All of the negative reviews are 100% accurate. To begin, I have never felt compelled to review any company prior to Thompsons, however this experience has been the most painful and horrible I have had. First, the salesman completely messed up the job, mismeasuring and not identifying correctly what needed to be done. The first crew arrived at my house and walked off the job. They were horrible, came up with any excuse not to work, and left my house and could not be reached. I called to cancel my job and spoke to the ""manager"" who came out to my house and assured me they could do the job. I reluctantly allowed them to continue. This is the worst mistake I could have made. From that point forward there have been nothing but delays, lies, and mistakes. I was told that their system could not be installed in a portion of my house and that they came up with an alternative. Their alternative did not work, and this area was flooded and caused my dehumidifier to become submerged in water. Magically they found a way to put the system in after this occurred. I was told the job would take 1 additional day (after the first 3 days of delays beyond what I was told) to which the installer said ""the manager lied to you. It will be at least 4 to 5"". I was told that they were goind to be ""here until the job is done"" however they did not come on one day to go to a different job. In addition, they show up with less people then they said because ""people don't want to work"" and they leave early! DO NOT USE DO NOT USE DO NOT USE. In addition, one of the positive comments on this site is an employee, Szimmer...don't believe me? Go to Angie's List...she is listed as the company's contact!
11/29/2011Provided by Citysearch -
I recently had Thompsons install a waterproofing system in my basement and am mystified how they are still in business. The workers are late. The management is quite rude. My biggest complaint is with the lack of quality. The cement/finishing was not even. I cannot put carpet down becasue it is so uneven. Not only do I have water comming into the sump, but also dirt so this is clogging up my pump. What a terrible installation.
Overall it was a very poor experience right from the get go. Avoid Thompson's like the plague.
11/10/2011Provided by Citysearch -
I gave them one star because that is the minimum rating.
I would not use Thompson's Waterproofing for a number of reasons. Firstly they cancelled appointments the night before on two occasions. The day they did install the system they were two hours late, and two guys short. I was told it would be a one day job, but it turned out to be a two day job. With that said the workers arrived at 10:30 AM and left at 3:00 PM. It is no wonder it took them two days. The second day, they showed up late again and installed a very sloppy system.
The concrete was not level; material used around the perimeter was falling apart. Overall, it was a very poor install. Now, had I spent a few hundred dollars on system, I would have had little complaints. However due to the fact that this was a very expensive system, i would have expected better quality.
I called Thompson's the next day to get them to come out and repair the areas. Two weeks later, they came out. This time the installer informed me that he wouldn
10/05/2011Provided by Citysearch -
In January of 2011, we contracted Thompson's Waterproofing to correct a water issue in our basement. Prior to signing a contract, we met with a representative (Mic McGregor) who identified where and why the water was getting into our basement. At that time, we were shown a virtual model of the problem and the way in which the issue would be corrected. We signed a contract stating there was a lifetime transferrable warranty that water would not collect in the designated area of the basement once Thompson's completed the service. The cost of the service was $1,500.00.
When the spring rains began, water was gathering in the basement once again (in the same location Thompson's ""corrected."") It took the company several days to even respond to our calls, and when they finally returned to the house on June 18, 2011, the service man literally spent less than 5 minutes at our home ""addressing the issue."" He sprayed sealant on the concrete and claimed that, ""No one ever sealed it after the previous job.""
After subsequent rains, water continued to gather in our basement, so we called Thompson's again in July. At no time was water seen traveling from the drain pipe into the sump pump. After several more days, we received a return call from Jeff Thompson and eventually a visit on July 21st. This time, the service man called his manager and was here for a total of 20 minutes. He dug up a 1 foot section to see if there was stone surrounding the drain pipe and then simply drilled many holes into our sump pump. He indicated that the pipe was likely in the wrong spot; however, his boss would want to try the cheapest fix first. Unfortunately, the water continues to collect in our basement.
We called Thompson's three weeks ago (September 18th) and spoke to Natasha. She scheduled an appointment for today (October 5); however, they didn
09/27/2011Provided by Citysearch -
I had a representative call and schedule a FREE eval and estimate for my basement. My husband and I both took time out of our important and busy schedule to be available for this appointment. Thompson Basement Waterproofing never showed up. They never called to cancel the appointment. They never call to apologize and/or reschedule. This is not very professional. I am very disapponited with this company and how they value costumers and their time.
03/15/2011Provided by Citysearch -
We hired Thompson's Waterproofing to do our basement.
They showed up and interviewed before they entered the home. They asked what location we would like the pump.
The first 3-4 hrs was loud from the hammering but these guys definatly worked hard.
We loved the professionalism and the fact that they were from Thompsons Waterproofing and not sub-contractors. They installed the system in 2 days and we have been dry ever since.
HIGHLY RECOMMEND TO ALL!
11/20/2010Provided by Citysearch -
I got two estimates prior to calling Thompsons and they beat the lowest one. The work was performed within the time frame the saleman promised and my basement is DRY! One of their workers dropped a rock on my hardwood floor, denting it, but they fixed it the very next day. All in all, professional company, they care about their reputation and it shows.
03/14/2010Provided by Citysearch -
The price was a little better than the 3 other companies I spoke with. I went with Thompsons Waterproofing because of the knowledge and the way they helped me understand why the water was coming in.
The workers were prompt and clean looking. They finished the job in 2 days and with all the recent rain it looks like I will enjoy my dry basement. There was some dust from the jack hammer but it beats the inches of water my husband and I have to shop vac out.
A company I'd suggest to my friends.