i had been to another dr the day after Christmas with the same symptoms (not as yet bad as the day of this visit) but had not gotten any better. I am not from Pine Bluff so word of mouth, yellow pages was all I had to go on. The best thing I can say about the care I got was "5 star" everything. I knew they were going to help me and they did. I am so thankful for Dr. Alexander and the staff.. And no appts, just sign the book. And yes you can expect to wait but if you are sick they will make you better. So be patient.