Horrible customer service. just horrible. If you are looking for a dominican salon in the pikesville area, AVOID this place and head right on over to TOP dominican. They OVERCHARGE people. I got charged numerous times on my account because something was wrong with their system and I had to contact the bank and claimed it as FRAUD. The owner insisted of writing down my bank card info and as i caught her I took the paper away. WHO writes down someones bank info? Then weeks later my card was getting charged again. FRAUD COMPANY . if this happens to someone please notify the bank immediately. PLEASE AVOID THESE PEOPLE. THEY ARE AFTER YOUR MONEY. they do a horrible job with your hair and the lady CUT my hair without my PERMISSION
Shonte is truly a master of her craft ! She is invested in making sure that first and foremost your hair is healthy and then she follows up with pr…
11. Hair Cuttery
1809 Reisterstown Rd Ste 137Pikesville, MD 21208
From Business: Hair Cuttery is the largest family-owned and operated chain of full-service hair salons in the country, with nearly 900 company-owned locations on the East Coast,…
Rachel gives the best facials in town , it’s worst ever dollar, You leave feeling lot a zillion bucks. Not only do you look better when you leave, mentally you feel restored.
The About Faces Day Spa and Salon/Pikesville location, could use a lesson in customer service. While patiently waiting at the counter, a very rude and inconsiderate customer was allowed to proceed in front of me. The clerk completely ignored me. "Next in line", had no meaning here. While this may appear to be a small thing to some, quality customer service goes a long way in my book. Fortunately, I was only there to make an appointment. Needless to say, I cancelled the appointment. My reasoning - why should I give money to a business that can't even show me respect at the counter.
On November 15, 2014 went to Top Dominican for a haircut. I was transioning from texturized to natural hair. I was 4 months post and had 3 inches of new growth and because I was getting heat in my hair which I very seldom do, I asked for a Deep Conditioner to protect my hair from double Heat (blow dryer and flat iron). On Friday November 21, 2014 I washed my hair and it would not curl up like it did prior to going to Top Dominican. They charged me $65.00 and claimed I had to pay extra for natural hair. I don't know what was included in their deep conditioner, but my hair was lifeless, ruined, broken, no elasticity and straight. A professional asked me if I had a Keratin Treatment. To my knowledge I didn't. All I wanted was to cut the straight ends off. Whatever protein/steam treatment they gave me on 11/21/14 did not work and on 12/5/14 had to cut it all off. It's still straight. Please beware of the products the shampoo ladies use in your hair, take your own. This same situation happened to one of my friends at a different Dominican salon in Maryland.
I have been going to Helen for over 13 years now. I have followed her to every salon she has worked at since she was in Catonsville. I even moved a few years ago and drive from Pennsylvania now just to go to Helen for my hair care needs. My mother and best friend also go to her.She is a genius with color. I change my hair color about two to three times a year and it always comes out perfect. I have had long hair, mid length hair and really short hair. No matter what the length; she always gives me a great cut. The one time I strayed, she was able to fix the damage done by the other stylist. I can be a difficult and demanding client because of how much I change my hair but Helen is always friendly, courteous and professional.I have never had a complaint about Helen and I know that she has many clients that have followed her for years and are incredibly pleased with her work.
First of all, I was absolutely appalled by the negative comment about Helen. In my 10+ years of being Helen’s client, following her to every location she worked in those years, I have NEVER seen an unhappy client. She always manages to create a beautifully styled hair out of anything, sometimes “anything” is close to “nothing” and it looks totally great when she is done. I just don’t think she is physically able to create an “ugly” cut. She’s done all kinds of services for me and my family: short cuts, long cuts, perm, braided do’s, up do’s, coloring of various types (regular, 3d, ombre), Keratin treatments, my hair and makeup for my wedding, facials. So I have plenty of positive experience with her and decided to speak up.Here is my story (or 10+ years history) with Helen. When I just moved to Baltimore with my hair all chopped up and wedding looming in just four months, Helen was my personal savior – she managed to create a gorgeous up-do for my wedding. People thought I had long hair, beautifully laid out in locks on top, while really my hair length was hardly reaching my shoulders – and I refused to use extensions! Helen managed my hair ever since then, creating fresh and cute short cuts when I wanted to keep my hair really short; helping me painlessly and conveniently growing my hair almost down to my waist when I decided to grow it, so I personally know what she can do with hair of any length. Also, she handles different types of hair: my hair is wavy, and my daughter’s hair is long and curly – Helen manages is beautifully, too. She also has knowledge about different products to help our hair stay healthy even in summer, with all the sun, pool and ocean trying to take toll of us. I saw drastic difference in my hair and in my daughter’s hair after such treatment with Keratin. Overall, she is a great professional, and if you have any “wants” or “needs” about your hair, just let her know and she will help you figure it out and will create a style that best fits you and your requests. Personally, I intend to be Helen's client no matter her location, for as long as she is practicing in this field.
I got a brow and chin wax. My appointment was at 12pm but i didnt get seen until closer to 1230 by Jennifer who did a decent job and the waiting really didn't bother me too much. The front desk overcharged me by twenty dollars. I noticed this mistake before signing the credit card receipt, but was told that the mistake could only be corrected by a manager with a password and that lack of training for the front desk and attention to detail is unacceptable. I was told I could either take cash for the amount of the overcharge or speak with the manager on the following day. Because of this mistake, I do not plan on returning to the salon and would encourage others to look elsewhere.