This is the worst place that my family and I have ever stayed at. This place is so run down and outdated. 1 of the beds in our room was broke down, the room had an awful smell, mold under the sink, can't shower if you are taller than 5'2, 1980 TV with a remote that doesn't work, hairdryer missing, no coffee maker. We were woke up around 1:15 am , it was the police telling us that the hotel was on fire and we had to evacuate. We stayed in our vehicle half of the night because nobody told us when we could go back to our room.They wouldn't even give us a partial refund! Also noticed that there is no sprinkler system. This place needs shut down! Save your money and go somewhere else
Billy and Shirley are the finest people. They both are Christians. Caney creek Cabins are the Finest down HOME place to spend a vacation and is pr…
The cabin location is excellent with a great view on the top of hill which will give a lot of fun to drive steep uphills. Our Christmas holiday and plan to have a wonderful retreat relaxation with family and also explore and hiking. But full of bed-bugs were not our holiday guest list! The Eden Crest lied to us, saying that this incident were never happen before. The Eden crest accused us to bring such wonderful guest "Bed-Bugs" and they will not give any proper compensate at all. A memorable 2015 Christmas Eve, we will never forget and what made us upset even today was they denied and hung-up calls and accused customer as a troble maker! They do not have any decent and element management! Rude manner and liar, that is all I can recall!!!I strongly NOT RECOMMENDED this company, unless otherwise you enjoy to be BED BUGS, even any vacation site through Eden Crest-no decency to shut down this cabin for the proper termination for the future guests like all of us.
I stayed at Movie and a View and my stay started out good. I mean it's a very nice place and I had no complaints till the last day. When me and my friends woke up the last day of our stay we realized we had bumps all over our body which we didn't have the previous day. We didn't know where it came from but we knew it was from inside the cabin. I mean bumps all over our body that was alarming. I went to the doctor when I returned home and the doctor said it was bed bugs bites. I called Eden crest and talked to this man and I told him what had happened. He made up every excuse in the book and he never compensated us from this incident. I could of persuaded this situation in court, but I didn't I made up in my mind I wasn't, but instead never recommend this nasty place to anyone I know or don't know. There customer service sucks..I will never do business with this place again.
Eden Crest was the worsty experience I have ever had traveling. Check-in time was supposed to be at 4 but the entire cabin was a mess with trash everywhere, dirty sheets,no towels and etc... I called customer service and it was worse. I heard excuses like "sorry our cleaners didn't arrive until 7 because of traffic" The place finally was ready by 8 and the staff was unprofessional when dealing with the matter.They will never be used by us again. I would never recommend them to anyone
Sophie K. was a former student at the Life Changers Outreach Center - a 12 month faith based recovery center. This ministry is independent of Life Changers International Church.
Sugar Hollow Wedding Chapel in Pigeon Forge, TN has changed their name to Mountainside Log Chapel in Gatlingburg, TN. Same owners! The lady named Lyla books your wedding, coordinates, and takes the pictures while her husband is one of the ministers that performs the ceremony. She will tell you that the chapel doesn't pay the ministers and that you are responsible for that but really it's her and her husband running the entire chapel so they get 100% profit plus whatever you give the minister! I booked Sugar Hollow about 5 months before my October wedding. I signed the contract and mailed it back to them but never heard anything from them so about 6 weeks before my wedding I decided to call them to find out if they ever received the contract. Lyla then tells me that my wedding will be at their new location in Gatlingburg and not Pigeon Forge. I immediately freak out because the contract that I signed was for Sugar Hollow in pigeon forge and I had already sent out the invitations with that info on them! Apparently she realized that I was extremely upset with her so she tells me that I can still do the wedding at Sugar Hollow but my wedding will be the last one there and all future weddings will be at Mountainside Log Chapel in Gatlinburg. The day of our wedding we show up and Lyla is being really rude to our guests telling them they cannot have their cellphones out at all. The minister who is her husband sounds like an auctioneer and you can't understand a word that he says the entire time..I don't even know how I managed to say my vows. He kept calling me the wrong name the entire time even after I corrected him. He even called my husband the wrong name once. Lyla charged us an extra $180 for extra guests even though they had to stand! It was just a disaster! The entire day was horrible. I've been trying to call them for days about ordering my pictures and they won't pick up the phone. I highly recommend you stay away from Mountainside Log Chapel. You will be very disappointed! Find a more professional chapel.
Very disappointed! Althought there was a misunderstanding about the time and photos copyright even thought the shwc stamp was ACROSS the photos and I paid for them the same day, I was very disappointed! After I looked at my photos online the ones on the disk had been edited and looked nothing like the ones I wanted! That on top of the rude owner reminding me every 5 seconds that I was 30 min early but she would over look it because she was a "nice person". Im sorry but would you not rather your customers be early than late? Besides I said I could wait. That and the "minster"? You couldnt understand a word being said. It was more of a comedy show for my family than a special event. I was very displeased and for spending the money that I spent I would have liked to have been treated a little better. Oh and the best man wad forced to change in the woods. Think twice before coming here!
My wife, son and I recently stayed with Eden Crest in the three bedroom cabin called Trinity. We really wanted to be way out and secluded but I quickly realized to get that location I'd have to sacrifice some of the luxury amenities. The reservationist assured me that this cabin would be perfect for my family. I really loved the texting check in process. We were able to go straight to the cabin after a long drive from Texas. We didn't have to stop at the office for anything. The directions were emailed to us and we were texted the door code when we were allowed to check in. When we got to the resort my son noticed the miniature golf course on the grounds along with the indoor and outdoor pool. The cabin was magnificent to say the least. Sweeping views of the Smokies and very homey decor. Our cabin even had a private sauna, we're my wife spent most of the trip. All in all we had a great time and will definitely be returning to Pigeon Forge with Eden Crest!
I Do Tennessee Weddings on the Go did my daughters wedding on super short notice and it was beautiful. We found a gazebo in Pigeon Forge next to the river. They decided to get married on Friday, we called on Saturday and were able to do the wedding on Sunday afternoon! The minister that officiated the ceremony was perfect. We invited him and the photographer to a local restaurant for the reception dinner. We were happy to have them there with us.The photographer did excellent photos of my daughter and her husband and the entire group of family and friends. We have one photo of my daughter, granddaughter, mother, grandmother and me that was incredible. FIVE generations in ONE photo! I will be grateful forever for that photo since my sweet Mamaw passed away soon after the wedding.I highly recommend this group for your wedding. They are reasonably priced and so easy to work with. A++++
We were very disappointed with Eden Crest and their deceptive advertising. Consumer beware is all that we can say. First, this is our 2nd time with Eden Crest and our last! We have stayed with numerous rental companies in Pigeon Forge, very rude when we complained after arrival. We rented Movie N A ViewDeceptive Advertising - When we called to reserve this property several months ago we inquired about the pool, we were told on several phone calls that the pool that we would use was close to the cabin and in the resort itself, it is, however, guests are not allowed to use it. They are told when they check-in that they have to use a community pool approx. 10 miles away. They said it just happened, a dispute with the owner and the association. Bull - if you look at the reviews, 2 years ago D.E. from Nashville on FlipKey had the same experience. If you look at the photos - they show the pool at Legacy Mountain Resort - not the community pool. Deceptive advertising!Second - Not enough utensils and glasses for amount of people property accommodates - I guess everyone has to share? We called and they delivered a package of forks (still in the wrapper - I guess you need to wash them yourself). Still not enough glasses or spoons for our family.Third - Sheets - the beds, which are poor quality have feather mattress covers on them - the sheets do not fit, so basically by the time you wake up in the morning the sheets are off the mattress and half down the bed. We complained, they brought more sheets for us to put on - same size? Third time complaining, they brought some elastic sheet holders. Fourth - when we arrived the disconnect box for the hot tub was wide open - leaving live 240 wiring exposed. If any child had stuck their hand in there they would have been electrocuted. We complained, they sent someone out and closed the lid - still leaving it available to be opened by a child. Complained again, and they finally put a lock on. Still not properly fixed, but locked.Overall the cabin was not very clean and furniture worn. Blinds were so dusty you can write your name in them.When we complained the first day of our stay - took up an hour of our time going to the office, the manager on duty was very rude, abrupt, and full of excuses regarding the pool and said my agents made a mistake. That is an out and out lie, as if you look at the reviews on FlipKey - 2 years ago, guests had the same problem regarding the usage of the resort pool. They continue to advertise that it is available for guests, show photos, then when you check-in say there is a problem with the owner and the resort. I hope that our experience will warn other potential guests of the deceptive advertising, rude management, and their &quot;Don't care&quot; attitudes at Eden Crest.The management's favorite line is that we cannot control what the owner does. Does Eden Crest not have standards in their misrepresenting the pool usage, standards in cleanliness, standards with their linens, utensils, and most importantly the safety of their guests with live 240 wires available for children to access. This is the responsibility of the management company to make sure that everything is represented in the best possible way to their guests.Update - Just logged into Eden Crest website and we now see that they have removed the resort pool picture and put the community pool picture in place of it. I guess our complaining worked, at least other travelers will not be deceived as we were and so many other guests.