While on vacation my GMC Acadia started leaking antifreeze. I called Carrs for a tow and they took my car to their shop and found the waterpump was bad. They replaced it in 1 day and had us back on the road very quick. The office lady was very nice and helpful... Great service and folks!!!
Serving the Pigeon Forge Area.
From Business: National Truck & Trailer Repair, Truck Breakdown Roadside Assistance, Heavy Duty Towing, Commercial Truck Tires Nationwide U.S. and Canada 24 Hour Any Where Any T…
As a certified ASE tech I advise you not to bring your vehicle here.I own two garages in Kentucky.Broke an emergency brake spring while on vacation was told I needed rear pads and rotors I let them put pads on but still am going to have to fix the spring to get home.
My friend and I were enjoying our vacation that we take once a year to the Smoky Mountains this time we ended up with a flat we were able to get to the Sugarland rest area where my friend had called AAA that she was a member of for 30 years never had to use them the first time she needed them they couldn't help us they didn't know who to call to send help. it's a shame a Nationwide service that's so people rely on couldn't help. An employee at the Sugarland Travel Stop in the Smoky Mountains found Carr's Towing for us and in a little over an hour the tow truck showed up the driver was very helpful and even had a few laughs in that stressful time we were told to their shop it was after hours and we were still able to get help they had us up and going in less than 30 minutes and the price was very reasonable I was expecting it to be more every one of them were perfect gentlemen my friend and I give them 100 thumbs up and I would recommend this place to anyone we both want to thank you all so very much we could have been stuck on that mountain overnight but they made sure that we were fixed and on our way thanks again guys because of you we were able to enjoy the rest of our trip we can't say thank you enough
I ran out of gas on a long dark mountain at 1130 pm and had 2 babies while it was freezing outside. The dispatcher tells me its going to be at least an hour and half to get to me and when i told him i had 2 babies his driver was there within 30 minutes James Brown was the drivers name and he was concerned ,respectful, helpful friendly. He brought me gas and followed me home, now grant you after i thought it was gonna be a long while i called pigeon forge police dept and they said they could not help even with 2 babies on a curvy mountain at night and freezing yes pfpd would not help, but thanks to Carrs towing we were ok!Thank you James Brown with Carrs towing, i recommend them 150%..
My friend and I were enjoying our vacation in the Smoky Mountains in Tennessee unfortunately we were stuck on a mountain my friend who had AAA for 30 years had called for the first time for assistance they didn't know who to call in that area to send help and employee at the Sugarland rest area found the number to Carr's Towing my friend had called them and within an hour they were there we were towed off the mountain to their lot it was after hours we could have been stuck there all night but instead they took the time to fix us up and get us on our way we both give you guys 100 thumbs up I would recommend this place to anyone stop and think about it two females stuck on the mountain in the evening and not knowing where we were every one of them perfect gentleman the price was very reasonable I thought it was going to be more we want to say thank you very much you guys are great
These guys are crooks!Carr's Auto is the worst! Called a day ahead of time and was told $75 for a tune-up (I had the parts already) he said it would take an hour. Sounds great right? Well this is where the story takes a turn. Take it in to them in the morning like I said, and when I get there they said they made a mistake and said it would take a little longer than they initially thought. So now he tells me $128 labor. I was annoyed but agreed on that price and left my vehicle with them to get the plugs and wires done. 5 hours later I get a call, and I'm expecting them to say it's done, but instead the guy says he told me wrong and it's going to be $328!!! Said he only quotes me for wires at $128. So I told them I will take it elsewhere since other local shops quoted me $150 and said it would not take more than 2 hours MAX!!! Complete waste of time on my vacation, avoid the headache and take it somewhere else!
Carr's Auto is the worst! Called a day ahead of time and was told $75 for a tune-up (I had the parts already) he said it would take an hour. Sounds great right? Well this is where the story takes a turn. Take it in to them in the morning like I said, and when I get there they said they made a mistake and said it would take a little longer than they initially thought. So now he tells me $128 labor. I was annoyed but agreed on that price and left my vehicle with them to get the plugs and wires done. 5 hours later I get a call, and I'm expecting them to say it's done, but instead the guy says he told me wrong and it's going to be $328!!! Said he only quotes me for wires at $128. So I told them I will take it elsewhere since other local shops quoted me $150 and said it would not take more than 2 hours MAX!!! Complete waste of time on my vacation, avoid the headache and take it somewhere else!
Had stuff taking from our vehicle when it was in the shop. When we got the vehicle back it was filthy with grease hand prints on the ceiling and a massive scratch on the dash. Tried to work things out with them but they never called me back and I was brushed off
Excellant service, totally happy with this experience. We are on vacation and needed our air condition fixed along with several other things. They got us in this morning , called a part in that was needed, and was very professional the whole time. Everyone was very friendly and caring. I'd recommend this place to anyone, treated us so nice. We even got a great rental car so one of our vacation days wasn't ruined. Great experience and great, kind people!
My family and I were in Gatlinburg for the weekend, went out to Pigeon Forge for dinner, after dinner we stopped at Jaws for some souvenier shopping and came out to find our vehicle wouldn't start. Being out of town we were worried that we wouldn't find a reputable towing service and mechanic to fix our issues. We were pleasantly surprised by doing a Yellow Pages search I found Carrs, we made the call they were there within 15 minutes, were very professional, towed our vehicle, it was @ 10:00 on a Friday Night, we were worried the rest of our trip would be a bust. To our surprise, My husband called them first thing Saturday morning, the car was fine there was an issue with the anit-theft system, They towed us, put it on a diagnostic machine, and only charged $100, They were totally awesome from start to finish. I would DEFINITELY recommend them to anyone. We come to Tennessee several times a year, and it's peace of mind knowing that we found a great company in the event we are ever in need of these type of services far from home. THANKS CARR'S, YOU'RE THE BEST!!!!