This started out so good, but they dropped the ball. Manager Jim Pollack was great. Super nice, really informed, and found the perfect carpet for us. The problem is with installation. They didn’t finish the job on the first day and now, to weeks later, we still don’t have our last closet done. Installation manager Gabriel is a terrible communicator. He doesn’t return calls and no-showed to finish the job two days in a row. Absolutely ruined what had been a good experience.
4215 E Broadway Rd Ste 111Phoenix, AZ 85040
From Business: The region's leader in flooring store available to all flooring contractors. We specialize in a diverse item selection that will help you finish any floor coverin…
I just closed on my new home in Scottsdale AZ and wanted to get my wood floors sanded and refinished before I painted and started moving in. I found Royal Wood Flooring with their amazing and positive online reviews, and figured I'd give them a call. I spoke with Vinny, the owner, on the phone and he told me that he was able to come over the next day to give me an in home estimate. He was on time, professional and courteous. I had about 2,750 sq feet of flooring and the price was right around what he quoted me over the phone. (Came out to be a little less.)I thought he was going to tell me he could come back in a few days, but he was actually able to get started the same week.Vinny sent me a few pictures of the progress throughout the entire refinishing process and kept me up to speed on a few of the areas I was concerned about.I had a ton of questions on how to take care of the floors, how to clean them, if my painter should use tape, how my movers should bring in the furniture. He was extremely knowledgeable and answered all of my questions!I couldn't be happier with the results. I would recommend Royal Wood Flooring 602-446-2613 We would highly recommend them to our friends, family or to anyone who is looking for a professional company in Phoenix Arizona to restore and refinish their wood floors.Thank YouVerry Sattisfied Customer
PROFESSIONALISM:1. Vinny, with Royal Wood Flooring 602-446-2613 is great, he makes you feel like you're friends/family. You can really tell he cares about his business and understands that he's only successful if his customers are happy. He actually called me from the hospital the morning after his sons where born (day of the Job) to let me know he wouldn't be able to be there in person (his crew showed up on time) but he would be stopping in to make sure everything was going well, that's dedication.------------------WORK:2. The technicians at Royal Wood Flooring show up on time, respect your home and work hard and fast. They are respectful and true pros. -After the 2nd day my wife discovered one board that was mal-formed and sticking up ever so slightly in the middle of the floor. I brought it to the technicians attention and he quickly fixed it even though it meant pulling the trim off again and taking up 50 sqft. of flooring to get to that one goofy board. No groaning, moaning or trying to make excuses, he simply said "No Problem sir, I will fix it" and he did.3. All of the technicians at Royal Wood Flooring are true artist with the precise cuts and detailed work that they do.4. Their work is top notch.-----------------PRICE:5. I got two quotes on our flooring project and Royal Wood Flooring came in roughly $800.00 below the original quote. While that's impressive it's even more impressive when considering we changed the scope of the job by adding 150 sqft. of tile demo and additional flooring installation for Vinny's quote. Some contractors will say you have to pay for quality and they charge top-dollar. I can tell you that you will get top quality work from these guys for a fair medium price.-----------------I couldn't be happier with the results. I would recommend Royal Wood Flooring to anyone who is looking for a professional wood flooring installation company in Phoenix ArizonaThank you.
Highly recommend. They offer a wide variety of quality products. Service is very helpful, responsive and professional. Would certainly use them again.
In all my years in real estate I never had a vendor as consistent azona flooring. Great service ever time and no surprises.they back their product and service. I have been using azona for 17 years,Wether it's a 100k home to a million dollar show case home azona is the only one to trust. Jon Vanden Heuvel. CEO Resort Living Homes LLC.
Quality and Value. They know what they talk about!!!!Ask for Andy!!!! Experience. Pricing to fit our Budget.
Ron responded quickly to our request for quote, he was friendly and engaging. He set up the installation service quickly and his crew showed up on time every day, worked full days, cleaned up after themselves, and the work was done professionally and perfectly the first time, on schedule. We've used Ron and his team several times now and would recommend him and them any floor installation work needs you have
Great company to work with! The owner, Vinny is trustworthy, knowledgeable and honest. Reasonable prices and excellent work. We gladly recommend this company for all of you in the market for new wood flooring. We love our new wood floors, thanks Vinny !
I had been looking for three rugs in different sizes. I thought it was too much to ask for reasonable prices and great quality all at the same time. I was pleasantly surprised when I found all the pieces under the same roof and within my budget. The owner who helped me find my pieces is very knowledgeable, and spends quite some time every year traveling to trade shows on different continents to replenish her collection. By the way, I not only ended up buying four rugs, but also bought a couple of gorgeous lamps that remind me of the lamps in the Cairo Bazaar. If you are looking to pretty up your place, you must pay this gallery a visit!!!!!!!
This is the ultimate rug gallery in quality and service. I purchased 5 rugs and all the visitors love them