The service repair man was as nice and polite as anyone could be, but unfortunately the rest of the experience was not a good one. They gave a 4 hour window, which was no problem. Then texted giving a 2 hour window...even better. Sounds good right...then an hour later got a message of a delayed time that would run 7 hour window...I called. The gal on the phone stated someone would call me..never got that call. They had indicated they would call before they were on their way...well this didn't happen. So expecting them now well after they were to be at the home, I wasn't there and I had a call the service man was at the house....well before expected. So which was it 4 hour window, 2 hour window or 7 hour window? I nearly lost it. I don't know what happened but this was crazy service. They placed me on hold for over 10 minutes and never came to the phone. The repairman, however when he did arrive was such a gentlemen. The office needs to get their act together.
7611 W Thomas RdPhoenix, AZ 85033
From Business: Welcome to your local Sears Auto Center in Phoenix, AZ. We have all the essentials whether it’s automotive repairs and maintenance, new tires, batteries or if you…
The call to Sear's repair service did not go un-noticed. They responded with a date the day after Thanksgiving! Wow. Not to be beat, the Sears' technician was very experienced in diagnosing and repairing my clothes dryer within a half hour. The relief his expertise brought was greatly appreciated as we thought that it might cost more and might be more involved than what actually transpired. Please pass along my compliment for great service to your technician Jordan J. Great Job, Jordan!Thank you. BW Mosley.
The Sears service person was on time and called 10 minutes before his arrival. He had the parts neccessary to fix my washer with him. He was very professional and courteous and took the time to explain the what and why of our washer breakdown. He also gave us tips on washer care to promote fresh smelling washed clothing. Sears repair personnel have always provided excellent service to me and I highly recommend them.
I am so happy with my service and my repair man. I wanted to throw my washer into the street before my service man fixed my LG front loader. It would not spin the water out of any load no matter what was in the load. I washed 3 loads today with no problem-what a pleasant day! Thank you Sears and My repair man. He was simply great and my machine worked great which it has not done in a while!!
fixed the problem fast and quick good service knew to do thanks Swears service my fridg loves you.SERVICEAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAA
Sears AC Tech arrived ahead of schedule went right to the source of why our Heat Pump Central Unit was cutting in and out. In a matter of minutes he found the part that needed to be replace. He had the part on hand and even told me the last time Sears changed it. I've been with Sears repair service for 43 years and believe they serve their customers professionally. Go Sears!
Initially, I was not pleased with what I ended up with, which was nothing like I asked the girl doing my hair (Chelsea), but then I phoned back the next day and the manager, Lenore accommodated me and rescheduled and put me with one of her senior stylists to fix it. She went over and above and was extremely kind. She was also kind enough to hold my baby during my visit.
Sears repaired my washer, service guy did a great job. Beware of LG, repair people seem lost, when they came to repair my washer it worked for 6 months then it started leaking. They refused to fix the problem and charged a 256.00$ service charge up front before service guy would out again beware. Than Sears saved the day. Thank you
Sears always has been and will be a premier service - its what they do best - my tech was clean and well groomed, friendly, informative and answered all my questions while still giving me a discount - I have never been disappointed and they stand by their work which is more than I can say for some other services I have received
Sears was very prompt in scheduling our call to repair our 14 yr old washer. The technician arrived at our home on time, quickly diagnosed the problem, and fixed it by replacing a part, all in about 30 minutes. He was also very cordial and explained everything to us. We were very pleased with Sears service.