Unethical. Watch your back. Make sure to have the CC&R's close by. They will try to claim violations and fines and charges not spelled out in the CC&R's. They do not view the HOA as customers; simply a source of funds. In truth, the property management company is the employee of the HOA, having been hired to manage the property on behalf of the members. However, they do not approach the members as an employee would. They take the tone of a despot boss. Their concept of the relationship between the HOA is the exact opposite of the reality of what it is. They show no gratitude for the business. Beware the hidden charges and fees!
City Property Management has been our property mangers for our HOA at Chandler Crossing Estates for over 20 years. I have been on our HOA board for over 15 years and have had zero negative experiences with City Property. Our property manger does a fabulous job!! She is always on top of issues. She returns phone, email, texts promptly. City Property has helped us to stay on top of outstanding homeowners and has guided us to reduce the number and dollar amount that is past due. City Property stays informed about the every changing legislation that effects our HOA and they share that info with us regularly. Always professional and extremely supportive. Overall, City Property makes our job as HOA board members very easy and we appreciate all the work they do to help make our community the best it can be.
I spoke with Mary Jane LaBut and she was very helpful and welcoming me to Arizona, She went out of her way to resolve our issues we had with our brand new home. Gave me helpful and friendly service as we have never had an HOA before. She called me back to make sure our issues were resolved. I really am glad that I have a contact person to help us should we need her in the future.
My plan was to buy a house when I first started renting the home that I rent now. This organization has made the experience so pleasant, I am no longer in a big hurry to rent. They make renting east and so this works well for me right now. Thank you for the great service.
I just have t commend this company on their communication. Every time I call them a "live" person answers the phone. Kudos to this company for always being available when their renters need them. Thank you!!
This is a professional property management company that makes the industry look good. I have used others and none provided anywhere near the service that this company provides. Glad I found them and recommend them to other investors who need property management. Thank you!!
The first property manager was lazy and unresponsive. The second one was incompetent. The current property manager either lies, or says what sounds good on a given day. I think they have all been trained by the owner to ignore phone calls and email. It's hard to get good help.
My experience with Sol Realty was very disappointing. The tenant left my property filthy with appliances broken and unreported leaks in the plumbing. The expenses cost much more than the security deposit, and the property manager asked to give the previous tenant my phone number to resolve the issue. I asked Sol to handle the renter and never heard a thing more from the company. Sol just dropped me as a client.
This business goal seems to be to extort money from tenants while exercising the worst customer service run run run away!!!
I have rented from this company for 4 consecutive years and they are great! I plan to rent from this company until I am in a position to buy!!