The emerald club process is the best experience I have ever had in renting a car. It was quick and easy to locate and select a vehicle. It took five minutes to go from the bus drop-off to driving away and three of those minutes were walking to the garage. Returning the car was a similarly easy process and took less than two minutes. I will definitely use National Car Rental again.
Very helpful staff. Great selection of different sizes and models of cars. Car was very clean. The check out and check in procedure was easy and fast.
Absolutely amazing. We didn't have a rental through Enterprise but they went above and beyond for us after Payless screwed us over. Enterprise gave us a great deal and we're very courteous and helpful. We will book through them from now on.
I can count on Enterprise to have the best prices. The front line staff is fast and friendly. I won't go any where else
We rented a car for 15 February thru 20th February 2017 its was a compact car. The original rental was through E-Z Rental but the are the same company at the Airport. The front desk was so rude and I reported to Manager he did upgrade us for the disrespect of front desk clerk. which was good. The major problem was we use debit card turn the car in on February 21st were charged 263. and change and on February 23rd we were charged 270. and some change. Tried to get this straight spoke with Alexander a clerk said we were only charged on price. Call back again to make sure this was showing two charges. Called Corporate in Florida they told me we had to wait until a manager comes on duty in 1;30 never heard from anyone until 3.30pm eastern time zone. and that was from Alexander saying that the person that handles billing had made corrections. it was the weekend but remember we turned the car in on Monday. We check in account again still showing those two charges. So now we will notify bank because its is not February 28th with not correction that their was fraud on our account with duplicate charges only one was authorize the other one is stealing.
AWFUL....Spoke to a rental agent at headquarters....asked for a full size Buick...agent told me she would upgrade me to an Altima - Hooray. Went to the location to pick up the car..told me they didn't know anything about a Buick or an Altima - all they had was an KIA..what a disappoointment !
Rented for 4 days mid January. Friendly helpful service. Great car selection and really liked the ability to pick your own car from the lot. The only thing I didn't like was pressure to buy the insurance at $25/day and threat that car rental term would extend for the period of any repairs. Have never succumbed but might sometime consider if more realistically priced.
When I arrived at the rental counter, they knew that I had a reservation and what type of car I wanted (not always the case, in my experience). The staff, both at the counter and in the lot, were friendly and helpful. There was a glitch with the first car I picked, but the team member smoothly directed me to the same model in a different color. It was exactly what I wanted: compact, clean, and extremely comfortable. I had a few questions about operating the vehicle, which were all answered sufficiently. Really, I couldn't have been happier with the experience.
We were greeted by a very cheery young gal, who seemed very happy to work at ERAC her smile was infectious. We were in and off in our vehicle in no time! returning the vehicle was so surprisingly easy and quick we couldn't believe it. When we expressed our concerns on the cleanliness of the vehicle we were immediately compensated with 15% off our next rental. We had such a great experience we can't wait to rent again. GREAT CUSTOMER SERVICE!!! 5 STAR!!
The Emerald Aisle experience is easy and efficient. I always find a great selection of cars and all of the vehicles are clean. The process to pick one up and drop it off is easy and fast. I will definitely continue to rent from National.