They have stained two new garments that were there for alterations. Both times they've denied it. This time the owner went so far as to accuse me of lying to her about it. I've shared my experience with a few friends and EVERY one has relayed a similar experience.
Love this Cleaners! They know me well,. They know me well. I like light starch on the collar and heavy on the rest of my dress shirts. They are the ONLY ones that get it right. I've been using this Company for approximately 10 years now. They pick-up and deliver. Thanks Tom Carlton
This place is awesome. Look nowhere else. I like the product and service. Clothes smell good and don't have the chemical smell that you get from other drycleaners. Friendly staff and great service.
This place is awesome. They provide an excellent service. I like that the clothes do not smell like chemicals and they also have a great alteration service.
I use to visit several laundromats until I discovered this one. Now I don't go to any others. I drive a long distance just to come here. It's well worth it. Very clean, safe, bright, great machines, good prices, fast Wi-Fi and excellent employees work there.
They messed up my PAT TILLMAN CARDINALS JERSEY!!! I bought the Mitchell and Ness beautiful throwback Pat Tillman jersey and when I was cleaning off the shelves in my closet I accidentally got dust on it. I was really mad at myself. It is new and I am waiting for football season to wear it so I took it to fashion cleaners and they said they knew what to do, and to be careful. Well when I got it back and got home I noticed the ARIZONA FLAGS on both sleeves were destroyed by their presses. They ironed way too hard on them. (Look, people make mistakes. I just wanted them to try and make this right. That is all we asked.) We took it back and they said they would talk to the managers. Well fast forward a week later and we never heard from them. So I called and the girl actually blamed me for a lack of communication. Then she said there is nothing they can do and to call the manufacturer. I told her, they are just going to say talk to the dry cleaner, the jersey we sold you was in perfect condition, and they would be right to do so. Why would they refund something someone else ruined? She kept telling me too bad and offered me a store credit. Really? 6$... Gee. Thanks for caring. She told me they did everything right and it is not their fault. Instead of taking responsibility and offering to reimburse us for new Arizona flags and sewing them on for free, they told me they didn't give a damn. That was all we wanted. If they would have tried to make this right I would have been fine. But they didn't even have the decency to tell us straight up when it happened, nor the decency to call us when it sat there for a week not being fixed. THERE IS A CERTAIN WAY TO TREAT PEOPLE AND THIS IS NOT IT!
I was very upset when I picked up my dress today from Rainbow Cleaners! I paid $14 for cleaning this item and Staines still were there. It is my 3-d time to come back and ask them to redo my clothes!!!! And the staff did not even apologize for the terrible job! I do not intend to ever use them again!!!
Purchased a service from this company, paid on credit card, unfortunately my home was broken into and my Kirby was stolen, such a great product, right? I called the company to ask them to refund my credit card due to the situation; was told No! After so many good reviews, this company cannot do the right thing for a customer?? Suppose they need the $100.51 more than a satisfied customer.
Great service! Also they don't use perc which is not environmentally friendly and instead use natural soap. Only other place that doesn't use perc is all the way on Elliot Rd. which is a bit of a commute for me.
The customer service lady there was rude lazy and selfish she wouldn't help the problem with a wash machine that ripp-off me off and she demanded more money into it if it works again after disputing this I left a note on that broken wash machine to warn people and how this lady was and the next week I came back she than told me that I can't come there no more I'm banded I was like wtheck so yea she said because the note I left on the machine!