When we needed someone the most, we were blessed to meet the most special person in the world to help out beloved pet Bella transition to her rainbow bridge. Her quick response time and ability to assist us was absolutely special.
Pals is a great and wonderful company the staff at pals are awesome,they care about animals and are genuine.the cremation at pals is the best service that you can get they care about you and our pet.
I lost my baby tonka a few nights ago and they were so helpful even in the middle of the night I just picked up my baby from them and I can not say enough good things about how they helped me I hope no one has to go through what I did but in an emergency there are definitely the people to call especially if you are any a good caring person to help you through a very bad situation
When it comes to something as sensitive as afterlife care for your pet, you want someone who genuinely cares. Through every step of the process, PALS shows genuine concern for the memory of pets, and the feeling of their owners. Also of note is the fact that they are transparent and will allow the general public a tour of the facility with no notice, id you wish to see how the process is carried out and want to make sure that your pet is being cared for, even after passing.
I have had my pets cremated with PALS for almost 3 years now. People seem to drop their pets in my lap when they can no longer care for them. I love them and care for them... and they become my family members. I never say no so this makes for quite the population at my house. Each and every time I have come in, I receive honest,caring,loving service from the moment I arrive in tears till the time I bring them home. The entire staff is very caring and compassionate during such a painful time. Their services are fair priced and the quality of service and urn is top notch. Will be coming back very soon I'm sure. Thank you PALS.
The staff is amazing very pleasant environment very well knowledged in the final care of my pet he was handled with dignity
Witness cremation at PALS has changed for the worse. Two years ago I was able to watch in-person the entire process and even able to talk to the man who ground up the cremains (I asked him not to grind the cremains too fine). Now in 2015 at PALS a witness cremation means you watch the entire process on a flat screen TV connected to two CCTV cameras. One camera is on the oven the second camera in the room where they grind the cremains which is the room (two years ago) where you used to be in to witness a cremation. You don't buy a ticket to a live event to experience/watch it on TV. Similarly for a witness cremation I don't want to watch it on TV. During the witness cremation the oven camera went bad.Staff tried to fix the oven camera but couldn't.Brian at PALS compromised a little since we were repeat customers and allowed us to watch our pet to go into the oven in person (as in right there). Unless PALS changes how they do witness cremations I suggest you go elsewhere. I hope this isn't a trend among AZ pet crematories to provide fake witness cremations.
My family have been using them for over 28 years. I can't say enough good things about them. They are animal lovers and they understand how difficult loss can be.