Years ago I went into a Smart Style and they butchered my hair. It was bad enough that people were stopping me in the street to tell me how bad it was (I'm not kidding). I went to Alex and he fixed it without shaving my head - which was incredible. Fast forward a few weeks, my mom goes to a different Smart Style, and I kid you not, they ruined her hair (I don't know why she went there instead of Alex, who I was recommending). She goes to Alex and he fixes it. Not just fixes it - but makes it so good that my overly-picky mother is thrilled. We've both been going to Alex ever since. It's really great because he's very professional, but very laid back. He can joke around, but you'll never hear anything negative or offensive from him. He takes the time to listen and find out what you want and then makes his suggestions, but ultimately in the end you get what YOU want instead of what he thinks you should have (which I think we've all experienced at least once or twice with other stylists in other places). The whole environment at his salon is very stress-free. Get some tea, coffee, water or wine, sit back and relax. You get a massage (if you want one, I skip but my mom always has hers, I'm just not a "touchy" person) and then you just sit back. I've never left unhappy. I know that sometimes it can be a "red flag" when a place has all 5 star ratings, but he really does deserve them, and I'm saying this as a customer, not a family member or a friend. He does a really fantastic job.
The initial purchase of a used 2008 Colorado was a pleasant enough experience, but not the subsequent dealings. The vehicle had a couple of issues (bad battery and non-working CD player) that should have been dealt with before being sold. I suppose the brake light switch failure that happened about 3 months after purchase could have happened anytime. Jim, the tech guy at Courtesy hustled to get full cost on repairs/ replacements and brazenly lied about the brakes (for details see my public FB posting for 20131024). He incorrectly claimed that we bought the vehicle new years ago in 2008, not used three months ago, supposedly justifying his aggressive attitude to charge maximum on everything. Was he feigning his ignorance or just incompetent? Asking other staff and sales people at Courtesy to help and straighten things out simply got "courteous" brush offs with the usual "Yes, I'll try to sort it out" or, "Sure, I'll look into it for you", but with nothing ever happening ... it seems all phony, making the right sounding sales noises, but in reality nobody there is interested in doing anything for customers (except fleecing them) once a sale is made! All in all, I cannot recommend this dealership.
Bought a used car and had a great salesman named Robert Gray. Everything went great until finishing up paper work with the "moffia boss". It took all of my power to keep my husband in his chair and not walk out. Mind you we paid cash for the car and in the end he was trying to get another $2000 out of us for another warrenty besides the $700 dollar one we already bought. He became nasty and said "the warrenty that we bought was worthless, but because we bought it, he could offer us this other one." HIS EXACT WORDS! We refused and complained and the manager came out and smoothed things over and we left feeling good. Having to use the service dept., we have realized that the certified warrenty that we purchased was a mistake. Service coordinator doesn't return calls or emails. After showing up for service one part, he was going to charge us $30 more that we could get it from the parts dept. in the same building. And thats after we complained because he hadn't called us back with a quote and we were going to have to come back to have the rear cupholder replaced because he never ordered it. Love the salesman, hate the closer & service department!
Everyone at the service department is always so excellent to me, I always bring all of my oil changes and warranty fixes to the Honda Dealership. Josh, Joshua, George, and everyone else are always very helpful. This was my first time working with Joshua, and he was wonderufl to work with. I like people that are real and on point. He was both. This particular visit was the most excellent in 4 years of coming to Bell Honda. I was given a rental car which made the process much smoother and easier for me instead of bringing the car in twice. I love love love my warranty, and will always purchase a warranty when I buy a vehicle because it makes me feel like a VIP when I check out and everything is free! Car was washed up nice, looked brand new! Now if you guys could just throw in a quick vacumme job that would be SUPERIOR service! Also had a mirror painted and it looks so incredibly good, I have to thow a kudos out to the body shop as well. It looks excellent and matches the vehicle perfect. I cant quite get the electric mirror to work properly though, so I either need to play with it some more or bring it back in for adjustment to the cables.
I found the "one" that works with my hair & he listens!! Provided by Citysearch Posted by by whatup36 at… on 09/24/2010 I stopped by after seeing a one day Saturday special on services at this Salon. I was welcomed by Tony. I had just finished a workout at Luna Fitness and didn't have intentions to cut my hair. After I entered the Salon I felt a good vibe. Needless to say, Tony checked out my hair and accommodated me right then and there. He worked with my hair first...not washing it...he dried it, comb it out and then asked what cut I was needing. I told him I needed volume on the crown of my head which seems like a simple request. But for some reason everytime I’ve gotten my cut I didn’t get the volume on my crown. Let me tell you when he told me he would wash my hair after the cut....I was sold and fall in love immediately. How many times do you leave a Salon only to go home to wash out the hair cut because of the tiny cut hair that gets on everything. Then the true test...My hair look awesome that day and every day after. Warning –they do not include tips on debit/credit card transactions bring cash.
The best car buying experience I EVER had! Me and my wife went to ever dealer in town.They were all nice until they ran my credit.Then the game began.I told them all about it ahead of time so I don`t understand why they would treat me so bad?One dealer even said I was approved and let me take the car home. 51 days later they took the car back and kept my down payment and made me and my son walk home.So I see Carland on craiglist and call them.I tell them the whole story and did a credit online.Matt calls me and said I was approved.I have heard that before.So I went down there and an hour later I was driving home in a nicer car at a lower payment than was just taken from me at the other store.Thinking they were gonna call me and tell me to bring it back like all the other guy.But not at Carland.Got a call from the bank and then Matt a day later telling me my plates are being processed .Wow if I only went to Carland first it would of saved me weeks of stress.Thanks for treating me with respect and helping my family at a tough time in my life.
Dana was great, he did everything possible to give me a great deal.He was extremely helpful.There was another sales associate, I can't recall his name but he spoke Spanish and mention he was from Chihuahua,Mexico he was great,extremely helpful, and courteous.He kept offering his assistance and water while I waited for the paperwork and truck to be ready.Though I did have an issue and it had nothing to do with the actual service I received from the associates,there was misleading information to the actual deals online versus the deals at dealership.The shop,click,and drive displayed additional discounts to the 20% cashback deal. I took the paperwork for the online transaction and the manager said there was an error with the online systems that it would never be possible to receive such discounts. I would advise to monitor the website closely that way it does not happend to another customer.Though I did not get the actual deal
My Sales Person was David Escobar made my experience an excellent one! I had no expectations going into this process. I didn't know what to expect at all. He made me feel very comfortable in my buying experience! And then Martha was very nice too!! She sat down next to me for a minute and asked if I was me and said she'd be right back and ask me to come into her office. She did just that. She didn't make me feel unconformable at all either! And then I was taken over to Brenda to go over a lot of the functions of the new truck. She was, also, very nice and super helpful! We couldn't get my phone to sync up with the tuck initially, but she was able to get it connected. And David stopped by a couple of times to make sure I was doing OK. She helped me get my OnStar account set up as well. All and all this was a great experience! Especially when my initial expectations we very low. Thank you very much for the great experience!
It was the worst experience in my life I felt so violated from these people, I think they screwed the wrong person , I work at the DOD, firefighter, emt, business owner , and a Profesional skydiver and the list goes on , Jason church and his people were the rudest I have ever seen I left in a vehicle I didnt want to be in Brock promised me he would make me things right, all I know every person I deal business with, my Facebook friends, my friends, and family will know about this, and the channel 3 news is informed of these people. All they had to do is put me in the vehicle that I wanted and not to promise me it would be OK.the story is to long to go into detail watch the news and check on the federal trade commissions website. And the arizona attorney general. My plan is to open a franchise and chevrolet will not be a vehicle I'll be using . If chevrolet wants to make it right it's not to late
Super service, super style! Provided by Citysearch Posted by TCorbin at… on 12/17/2010 I visited Ruby Jean's and Toney for the first time last night and am pleased to report that it was an excellent first-time experience. I went in to the salon looking for someone to make my hair look more natural and healthier. Toney understood exactly what I wanted and made me look and feel great! I've never had a dry cut before, but I am now a believer. Toney cut exactly the right amount off to leave my length but still get the unhealthy ends off and he nailed my color/highlights. In addition to all this, he is the first hairdresser who has EVER styled my hair the way I like it. I will definitely be returning and I highly recommend the salon and Toney to others! y curly hair. And, Toney is an interesting person to talk with. His talk is as intelligent as his hair cutting. Color is next!