Beware - just received EOB from Blue Cross, they billed $55K for a 45 minute OP shoulder tendon repair! National avg & AZ avg charge is $16-26K. This does not include surgeon, anesthesia, radiologist or DME. I will be Contacting state licensing, insurance commission and regulators on charging.
Any emergency room would give better care and be more effective than the staff at banner estrella phoenix
I got here at 10:30 pm and sat in the waiting room for 2 in a half hours before hearing the nurse call my last name and I assumed it wasn't for me because another women got up and went in. So I asked the lady at the front desk if they had called me? She replied in the rudest manner with the face to kill. Saying "yes they did and I don't know when they'll call you again" What kind of hospital is this???? Whose running this disaster? Its now 3:30 in the morning and the only thing they've done is take a urine sample which I had to go through the shelf's and get myself, and a blood sample. My IV was done a hour ago and its still sitting in my vein with a empty fluid bag, and a IV line full of blood! I pressed my call light 5 times and still no nurse has come to my room. I had to go find him myself and have him take out my IV in the doorway of the restroom! I just can't believe this place!!! Never ever again will I or my children come here!! I was better off going to maryvale hospital
If you like being treated like a side of beef, this is the place for you! Although Barbara MacCollum is highly regarded, the overall experience is negative. The doctors are way too busy to provide any real patient care; concern level of the doctors is almost non-existent. They brag on their website that they do nearly 50,000 colonoscopies a year, so you can imagine that the atmosphere is pretty much a cattle call.
Professional service, caring staff the only hospital I have found that my disabled child feels comfortable with
I'm just reading the reviews and I have been here twice I just think it's bad that people have had bad experiences at a HOSPITAL where youre supposed to be helped at. It really hurts my heart to hear how negligent and rude certain doctors and representatives are.
I have had mammograms done there for years. This past year, my doctor ordered a 2D mammogram like every other year. I went to the medical center and signed in like every other year. I had a mammogram and afterwards was billed for a 3D mammogram because they no long do 2D mammograms. No one informed me that this procedure wouldn't be covered by my insurance or that it was different than any other year I had been there. I am refusing to pay the difference. This is a bait and switch tactic and these guys are crooks. When I complained I was informed that they now inform their patients about the change but they refuse to write off the bill. My mammogram was a 100% covered item according to my insurance but because they did something different than was ordered, it wasn't covered. These guys suck and I'll never go back!
Doesn't care about there patients. I tried work with them. Never gets past one call. Then they ack like you never called. The people in charge of the hospital don't care more then them selfs.
My cousin was using a walker after having a hip replacement at Banner Estrella. He fell in the backyard and paramedics took him to Banner Estrella Er. At 10 PM I called and was told that he broke his right arm and displaced his right hip and would be admitted to the hospital. In the middle of the night I was woken by the doorbell. Two transporters were DUMPING him back home (he had good insurance). They handed me his walker. I tried to refuse taking him, asking them how he expected him to get around with a walker with his right arm in a cast and a sling? They said they were not medical personnel and would not take him back. The next morning I called the Banner ER coordinator and asked her why he was discharge with his walker and his right arm in a sling. Her answer was "I don't know. I wasn't on duty on that shift." I begged her to take him back since he could not get out of bed and his right leg looked out of place. She told me that he could not come back because he had been discharged and was now the problem of his primary doctor. The case worker never called me back either. I was panicked and didn't quite know what to do. Within a few days, my cousin was admitted to St Joseph's ICU with a dislocated right hip (they never fixed it properly), pneumonia (his chest xray upon admission to the ER was normal) and worst of all septicemia (blood poisoning) which was causing all of his internal organs to shut down. Pneumonia & Septicemia are often nosocomial (hospital acquired) infections, which I believe he got at Banner ER. I had to hold his hand for the last 3 days of his life until he passed away from the septicemia. Banner immediately "circle the wagon train" and no calls were returned and no answers given. Even my 8-year old neighbor asked me why the hospital would send home someone on a walker with his right arm in a sling. And of course at 8 years of age, he has no medical training. I wrote a letter to the CEO of Banner Medical which was unanswered but finally got a call from Risk Management saying they would investigate the incident, but the findings would not be shared with me. They said the investigation would be carried out by the ER Department Manager. That's like asking the fox for an accurate inventory of the hens in the chicken coop. As far as I'm concerned, his life was taken away from him by incompetence at Banner ER. And worst of all, I was received with curt, rude and uncaring personnel. I will always be traumatized by having to sit for 3 days in ICU holding my cousin's hand and watching him die over a broken arm that was mishandled by Banner ER. Dumping him back home without admitting him for observation & the case worker failing to try to place him in a rehab hospital until he could get around ended his life. If you can help it, avoid this ER like the plague. It has changed my life and taken my cousin and best friend's life prematurely.
Loved the LDR was so caring to us. Tnk you Theresa