The worst. 1 Cashier and 12 people in line. They don't care about their customers. This bank needs an overhaul. Management included
( Wednesday 9-20-17 AT 1:30pm) The worst experience at a bank whom I have been with for 20 years. Went to this branch to have my accounts updated, brought a copy of the original death certificate to have my husband's name removed, the gentleman who came over didn't introduce himself, looked up my acct's and when I handed him the copy " said oh I can't take that we need the original" and you will need to make an appt. there was "ONE" other customer in the branch "ONE"NO SIGN IN SHEET, SO UNPROFESSIONAL AND THEY ARE COLLECTING A SALARY???He gave me the name to email or call Nicholas D Ahumada, I emailed Thurs 8:19 AM my response came at 4:55 Thursday seriously the end of the day. Went to the Wells Fargo Branch on Ray Rd ( Thursday 9/20/17 @ 11:00 am and a Mr Luay Najjar helped me it was like night and day, I brought everything the original death certificate, copy of the original death certificate, copy of marriage certificate, our will, I told him what had happened and he said I don't understand what the problem was he kept the copy and EXPLAINED, ANSWERED ALL MY QUESTIONSThis Wells Fargo Branch located at 10651 S 51st St in Phoenix Az ( NEEDS GOOD MGNT TO STEP IN AND FIX THESE ISSUES WONT BE USING THIS BRANCH GOING FORWARD WILL GO TO THE BRANCH LOCATED AT 48TH AND RAY ROAD PHOENIX AZ
We were in this bank on Saturday November 1/2014 to get a cash advance for a purchase. We are Canadian and are down for 6 months a year. We had some difficulties doing so with the process due to Canadian banking rules. Jesus Brecedia was such a pleasure to work with. He went out of his way in so many aspects of the transaction it was unbelievable. He should be commended for the service he provided for us. Very very amazing service and we thank himConnie
by Andy P. on 10/21/2015The worst and most unprofessional ! buyer of my house used this home loan service. This lender postponed closing date 4 times. As a result, I lost my Earnest Money of $9000 on the house I was trying to buy
I have banked with M&T for 6 years. They are a bank that, from my own experience, really focus' on individual needs. I had been injured and was unable to go to the branch I banked at in Watertown, NY. The Manager took the time to come to my home and assist me with my needs. I'm thrilled to have them in Phoenix!
For a smaller bank, you would expect greater customer service and more personal treatment from its management. Unfortunately, their customer policies and banking solutions don't compare to their larger competitors. Their treatment of good customers, when there is a discrepancy involved, is plain awful. The only reason why I am still banking there is because I received a great promotional rate on a HELOC awhile back. Once the HELOC expires, there is absolutely no reason to bank there again.
We have had issues in the past with other Banks and their strict over charge Fees and poor Customer Service ,specifically Bank of America Lost a Good Customer.Since we changed Banks a few years ago we have been able to manage our 2 Personal Checking Accounts with ease and better assistance.We decided to give Wells Fargo Bank our 2 Business checking accounts to help us manage them better and all in one place.Thanks Wells Fargo Bank for providing absolute Customer Satisfaction.Your Loss Bank of America
Haven't been here yet but hear good things. Will give another update after I go for initial consultation.
They don't even deserve 1 star. I've been to this location at least a dozen times and every time is worst than the last. They literally take a minimum of 20 minutes to make a simple cash deposit or withdraw. Every employee I've gotten is extremely rude and has absolutely no customer service. I once wasted an entire lunch break in the drive thru, trying to make a deposit. I will never be visiting this location again!
I was assigned a mortgage banker from this office and it's the worst experience getting a loan I've ever experienced. They have horrible communication skills and are notorious for missing closing dates due to lack of proper time estimation skills. Please use any mortgage lender besides Chase, but especially avoid working with anyone from this office. You will be sorry if you do.