204 E Bell Rd, Phoenix, AZ 85022
Parking: Lot, Private
Bike Parking: Yes
Price Range : Average
By Appointment Only: No
No coupons available at this time.
If you actually want your precriptions or value your life in any way, shape, or form. Run away from the most incompetent excuse for a pharmacy and staff imaginable. We rushed my daughter to urgent care tonight due to a severe and fast progressing UTI. She is two. Doctors told us to immediately fill precriptions and begin medication as time is of the essence and this could quickly develop into a kidney infection. We arrived at this Walgreens before 930 PM on May 6, 2015. We were told a 30 minute wait and our prescriptions would be ready. We drug our two year old, screaming in pain away as well as our 9 month old. Fine, I get fill time.
We returned ~40 minutes later. I WAS THE ONLY ONE THERE. The pharmacist and the tech both ignored my existence. After 20 minutes, someone acknowledged me. The tech walked away for 5 minutes, came back and said, "Sorry, it's not in stock". Then stared at me like I was an idiot. I asked her for my prescription back...they had lost it. LOST IT! Their careless disregard for patient and customer safety it repulsive. I'm fairly certain ANY untrained person could walk behind the counter and provide far more assistance. The tech eventually found my prescription after screaming at who I assume to be the pharmacist, "Is there a prescription over there?" SO NOW YOU'RE LEAVING PRESCRIPTIONS AND PERSONAL INFORMATION LYING AROUND?!
I left with my screaming, extremely ill 2 year old in tow and infant at 1040 at night. I called another Walgreens to see if they had the prescription in stock. They were equally frustrated when they pulled up my daughter in the system and found that the PRESCRIPTION WAS NEVER EVEN RAN. These fools never even put the prescription into the system, didn't think to call, lost it, then informed me it's not in stock. So now it is pushing 11 PM, my kid is sick, my infant is exhausted, my cold has worsened and we still have no prescription. I find it disgusting that these supposed educated professionals feel it is within their right to take the LIFE OF MY CHILD into their hands. I will be pursuing this complaint to the fullest extent. Corporate will be involved. It should be of significance to the store manager that EVERY REVIEW OF THE PHARMACY IS NEGATIVE and mentions the same things that I have. This is not an "oops" or rare occurrence. It is a bunch of ignorant, undertrained, poor excuses of pharmacy techs/pharmacists. I will make sure everyone in my entire neighborhood and every surrounding one, every person we come in contact with, as well as the entire hospital staff of every hospital within the area know how incompetent this place is. Thank you for not only risking my daughter's life, but actually further injuring her.
I turned in a 12 month prescription for birth control. They must have refilled an older version instead because there was no record of it in the computer system. (Think about it, this means that someone took the written prescription in hand, then told the computer to refill a Rx that was already in it.) I talked to the pharmacist and he said that it would be too hard to find it so I have to get my doctor to write a new one. Apparently they don't keep files for each patient.
I have also been to the pharmacy here and been asked to wait and the employee that asked me to wait went off work while I was waiting and didn't bother to anyone I was waiting. I suggest keeping a close eye on the them or going to a different pharmacy. Not impressed.