Titan Alarm, Inc.
2401 W Behrend Dr Ste 25, Phoenix, AZ 85027
Fax Line: (866) 423-1053
Corporate: (800) 973-9001
Licensed and Certified
Parking: On Site, Free
Wheelchair Accessible: Yes
Matthew was on time, very polite and professional. He was very meticulous with his wiring. Other people will just leave it looking like a bird's nest, but he made sure they were neatly laid out which would make it easier for another tech to look at in the future. He would be my choice for any future service calls I may need.
Titan Alarm has been extraordinarily positive in every way over several years now. I had an analog camera system that progressively failed, and the Titan installer/trouble-shooter was absolutely gifted in keeping it going for a few years. There was never any pressure to upgrade, but when I decided this year to get their HD Hikvision system, he helped me choose just what I needed. Every single person with whom I've had contact, from front desk to billing to support technicians, installers, and telephonic customer support has been friendly, reassuring, smart, knowledgeable. I cannot say enough positive about this company.
We have had Titan Alarm since June 2013. We are pleased with our decision to go with this security company. Thanks to Jordan that helped us make our decision easily. To Billy B. who showed his expertise and made the installation process smooth. We chose the right security system for us!!
The Most rewarding part of working for Titan Alarm Inc. is: A customer happy, satisfied and properly protected. Going the extra mile, putting forth extra effort to discuss options, find out what a customer needs and how they will use their system provides me with a sense of accomplishment. We work for our customers, without them we do not exist! Not only employed by Titan, I have a complete Smart Home System and love saving money on my energy bill. With two a/c units not having them run needlessly by having the ability to adjust the temp from my phone is a $ saver!!! With remote access video I can check on the dog periodically. My lights are set to come on based on when sunset is, yes it knows when sunset is every day. I never have to walk in and fumble for the light switch. Garage door control and alerts if I leave it open for for a certain period of time (love it)!!! Door lock control is great for people visiting, just give them a temp code, it's that easy. A local company, yet we operate in 33 states so I'm sure we can give you the service you are looking for and deserve.
Paul with Titan Alarms is amazing. We switched from ADT and have loved every minute. He knows what we are doing and we are paying less for more security. In addition, I referred Paul to someone that needed an alarm right away. He was there in a few hours and the next morning the alarm was installed. Thank you Paul!!!
I lov me some Ttan Aarm! They are a local company n are great with customer service after the point of sale. I have had the SMART home package for over 2 years now and love it. I get real time alerts, can view interior cameras from my phone, and my thermostats are tied into my alarm panel so that I am not excssively heating or cooling my home which saves us money. I'd recommend the SMART home system to anyone!
Don't do business with this company, they lie, provide less than satisfactory products and support and they try to lock you in with a multiple year contract.
Their monitoring is handled by a 3rd party who are poorly trained and useless to handle any but the most simple of tasks.
Avoid doing business with this company at all costs as they are not professional.
The sales person told me I could cancel the contract at any time... another lie.
Stay away from Titan Alarm. Technician was not knowledgeable & lied to get the business. When I saw 2 yr agreement on the contract I told the tech no, I don't want to get locked into this. I told him that my boyfriend had just gotten a job after months being laid off. I worried that if he got laid off again, I can't afford this service. I asked him if I could cancel this at any time without penalties & he said yes. Technician also broke our old thermostat & blamed it on it being really old. Then he couldn't get new thermostat working & blamed it on how old the system was. It was Vegas summer heat over 100 degrees out. Titan had to pay AC tech to come out & fix it. That AC tech found a simple problem that the Titan tech did wrong. Now my bf is laid off again & I try to cancel my service. Dom at Titan sticks me with a $1300 bill. After argument, he says he is doing me a favor by lowering it to $600. I really do owe about $200 and want to pay that, but I am not willing and can't afford to pay $600 when I was clearly told I could cancel at any time without penalties.
Impressive company. The system they put in blew me away. I can control my door locks, thermostat, camera, and lighting all from my phone. I was originally going to just get an alarm but ended up getting a $1500 home automation system for free. They charged me an activation fee and the monthly monitoring. Amazing stuff. My favorite part is getting text messages when ever the home is armed or disarmed. They have different packages and I ended up going with the smart home package. Its money. I love it.
2 things to say: 1. the new touch screen i got and cellular technology was sweet. I can't believe I can control the system from my cell phone now. 2. I also had no clue about the thermostat control either. They hooked up my system so when I leave my home it drops my temp. by 4 degrees and saves me money. I can control my thermostat with my security system or my cell phone. Pretty crazy stuff. Yeah, I would recommend them to anyone. Good company, the Manager really customized the package for me. Overall, I just can't believe how cool this technology is. I called broad view and 1 other company and they tried to sell me a push button land line system. I don't even have a phone line. The thing I liked the best about Titan was that they were the actual service provider, they don't sell my account off. I recommend them.